communication management: it includes the processes that are required to

ensure timely and appropriate planning, collection, creation, distribution, storage,

management and control.
Types of communication: verbal, nonverbal, internal, external, formal, informal,
vertical, horizontal, written & oral.
Communication models: sender, receiver, message, medium.
Communication blockers: noise, distance, hostility, language, culture, evaluative
tendency, improper decoding, position and status, withholding information,
stereotyping.
Communication channels: n (n-1)/2= number of communication channels.
Effective communication: in this message has clear purpose, be meaningful to the
recipients, incorporate the correct tone.
Managing meeting: it must have some purpose, schedule in advance, create an
agenda, bring write people for meeting, document the minutes.
Plan communication management: it is the process of developing an appropriate
approach and plan for project communication based on stakeholder’s information
needs and requirements.
Communication requirements analysis: analysis helps PM to determine:
information need, types and format, value of information.
Manage communication: it includes input, tools and technique and output.
Input: communication management plan, work performance reports, OPA, EEF.
T&T: communication technology, communication models, communication
methods, information management system, performance reporting.
Output: project communication, project management plan updates, project
documents updates, OPA updates.
Information management system: it is set of standard tools used for capturing,
storing and distribution project information.
Tools and technique performance reporting: it is act of periodic collection of
information, analyse actuals vs baseline, understand & communicate
performance, progress and forecasts.