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  • Top Management Leadership, Employee Empowerment, Job Satisfaction, and Customer Satisfaction in TQM Organizations: An Empirical Study

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    10 views27 pages

    Top Management Leadership, Employee Empowerment, Job Satisfaction, and Customer Satisfaction in TQM Organizations: An Empirical Study

    Uploaded by

    Pendekar Sakti
    abc

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 27

    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/222087089

    Top Management Leadership, Employee Empowerment, Job Satisfaction, and


    Customer Satisfaction in TQM Organizations: An Empirical Study

    Article  in  Journal of Quality Management · July 2000


    DOI: 10.1016/S1084-8568(01)00023-2

    CITATIONS READS

    226 3,404

    2 authors, including:

    Kofi Obeng
    North Carolina Agricultural and Technical State University
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