PC-TC- 1684– B4/29 AUG-2018

Procedure
and
workbook for
Crisis & Crowd
Management
(CCM)
Onboard Course

Department or author: Approved by:

Torger Tau Vibeke Nordahl-Paulsen

© 2018 Seagull Maritime

All rights reserved.
No part of this work covered by
the copyright hereon may be
reproduced or otherwise copied
without prior written permission of
Seagull Maritime AS

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 PC-TC- 1684– B4/29 AUG-2018

Document status
Issue no. Date Author
1684 P 14.09.2005 OH
1684 A 03.11.2005 OH
1684 A1 26.02.2007 OH
1684 A2 01.01.2008 OH
1684 A3 17.08.2010 MB
1684 B1 25.06.2013 TT
1684 B2 20.11.2014 AB
1684 B3 30.05.2018 TT
1684 B4 29.08.2018 TT

Changes in the document

Issue no. Paragraph no. Description
1684 A1 Para 1.9 Added new paragraph 1.9, Evaluation of on board courses.
1684 A2 Para 1.5-1.8 Updated with new email and text.
1684 B1 Full revision Updated in acc. With STCW with 2010 Manila amendments
1684 B2 Para 1.9 Removed "CBT Login ID" added "Ships flag"
1684 B3 Exercise 3.8 Added new exercise in order to comply with new syllabus
from the NMA
1684 B4 New template

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Table of content
Document status.................................................................................................................................... ii
Changes in the document ..................................................................................................................... ii
Table of content .................................................................................................................................... iii
1 Procedure for Crisis & Crowd Management onboard course ......................................................... 1
1.1 The objective .............................................................................................................1
1.2 Pre requisites ............................................................................................................1
1.3 Activities to be done ..................................................................................................1
1.4 Materials to be used ..................................................................................................1
1.5 Completion of training ...............................................................................................1
1.6 Questions ..................................................................................................................2
1.7 The following must be sent to Seagull: .....................................................................2
1.8 Documentation checklist ...........................................................................................3
1.9 Candidate detail page ...............................................................................................4
1.10 Verification checklist ..................................................................................................5
2 Introduction to Crisis and Crowd management training.................................................................. 6
2.1 STCW Requirements ................................................................................................6
2.2 Learning objectives ...................................................................................................6
2.3 Relevant legislation and references ..........................................................................6
3 Exercises ........................................................................................................................................ 7
3.1 Exercise: General design and layout of the ship .......................................................7
3.2 Exercise: General/fire alarm ......................................................................................7
3.3 Exercise: Search in accommodation spaces ............................................................7
3.4 Exercise: Muster/assembly stations ..........................................................................7
3.5 Exercise: Human behaviour ......................................................................................7
3.6 Part task Exercise .....................................................................................................8
3.7 Practical exercise I ....................................................................................................8
3.8 Practical exercise II ...................................................................................................8
4 Evaluation ....................................................................................................................................... 9

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1 Procedure for Crisis & Crowd Management onboard course

1.1 The objective

The objective of this onboard course is to:

- give Masters, Officers, Ratings and other personnel on passenger ships ref STCW Section
A-V/2 para. 1-3 required training to be able to handle critical situations on board

Upon completion a documentary evidence for Crisis & Crowd Management will be issued.

1.2 Pre requisites

Candidates should have knowledge of the English language (spoken and written).

1.3 Activities to be done

Complete the Seagull Maritime e-learning module # 0073 – Crisis management and # 0082 – Crowd
management with at least 95% completion (including all chapters) and a test score of at least 75 %.
Read through and complete all exercises in this workbook.

1.4 Materials to be used

- Seagull Maritime e-learning module # 0073 and # 0082
- Procedure and workbook for Crisis & Crowd Management (this document).

1.5 Completion of training

The training procedure has been completed when:
- All prescribed activities has been performed and;
- The Master or Assessor on board has verified the result of each and every training activity
and signed all documents.
- Printouts from the completed e-learning module and workbook with supporting documents
are sent to Seagull Maritime for verification.

NOTE:
Each individual seeking certification must read through the workbook and complete all
questions individually and submit all written answers formulated in own words so that the
answers reflect individual competence. All submitted applications are filed and compared to
previously received applications. Seagull Maritime will charge for applications which are
found to be copied from previously submitted applications or are considered to be
fraudulent.

E-learning test results must not be older than 12 months.

Incomplete documentation/not passing evaluation will be shredded and a complete new set must be
sent.

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1.6 Questions
Questions regarding the training can be sent by email to obtraining@sgull.com
The subject in the e-mail must be, “CCM training”

1.7 The following must be sent to Seagull:

Upon receipt of documentation as outlined in the checklist below, Seagull Maritime will assess the
application and if approved, issue a documentary evidence which will be sent to the company.

All pages generated by the candidate on board must be signed and verified by Master
or Assessor and marked with the vessel’s stamp.

Please send the documentation as one PDF attachment to the following email:
obtraining@sgull.com

The subject in the email must be “CCM training – candidate name”

Please note:
All further correspondence regarding this application will include all recipients of the original mail
sent to Seagull Maritime.

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1.8 Documentation checklist

Crisis & Crowd Management

The following documents, duly completed, must be submitted to Seagull for evaluation and approval
before Seagull can issue the documentary evidence.

Candidate detail page completed confirming candidate’s full name,

date of birth, address and nationality, ship’s name, invoicing address etc.

Copy of ID of person who is signing the checklist (Master or Assessor).

Copy of candidate’s passport or discharge book confirming the full

name and date of birth.

Copy of verification of training from e-learning module # 0073

Copy of verification of training from e-learning module # 0082

Answers to all the questions and exercises in the workbook

Documentation checklist completed (1.8) and signed by candidate.

Verification checklist (1.10) read and signed by Master/Assessor.

All submitted pages signed and verified by Master or Assessor onboard

and marked with ship’s stamp.

I hereby declare that this is my own work and effort and that all is done according to procedure:

--------------------------- -------------------------------------------------------
Date Candidate signature

IMPORTANT NOTE:

IF ANY OF THESE DOCUMENTS ARE MISSING, NOT READABLE OR OTHERWISE NOT

COMPLETE, COURSE EVALUATION AND PROCESSING OF THE DOCUMENTARY EVIDENCE
CANNOT BE EXECUTED BY SEAGULL TRAINING DEPARTEMENT AND DELAYS WILL BE
EXPERIENCED. INCOMPLETE DOCUMENTATION/NOT PASSING EVALUATION WILL BE
SHREDDED AND A COMPLETE NEW SET MUST BE SENT TO SEAGULL.

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1.9 Candidate detail page

Crisis & Crowd Management

First name

Middle name

Last name

Date of birth (day, month, year)

Nationality

Rank/position

E-learning Login ID

Ship name

Ship IMO number

Ship email address

Name of Company

Company contact person

(Training dep.)
Company email address

Invoicing address
(Company)

Note!
For Norwegian seafarers and seafarers working on Norwegian flagged vessels who have
been issued a Norwegian D-number:

Norwegian Social Security Number

Norwegian D-number

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1.10 Verification checklist

Crisis & Crowd Management

To ensure all Seagull Maritime courses are done according to our procedures, all documents and
checklists must be signed and stamped. This must be done by Master or a qualified onboard
assessor.

If Seagull finds that an application is partially or entirely a duplicate of another application, the
application will be rejected and documentary evidence will not be issued.
The candidate and company will be notified.

The Master/Assessor must take all necessary precautions to ensure that all these requirements are
met.

The Master/Assessor is jointly responsible that the applications are according to our procedures and
guidelines. In STCW regulation I/6 and section A-I/6 is stated that all training and seafarers are
required to be administered, supervised and monitored. The Master/Assessor is part of fulfilling this
requirement.

By signing this document I can confirm that the following items have been done and verified:

That the participant’s ID and personal details are correct.

That the e-learning module is at least 95% completed and achieved an assessment
score of at least 75%.

The training is individual and unaided work.

--------------------------- ------------------------------------------------------------------
Date Signature of Master*/Assessor

*If the candidate is the Master, another senior officer onboard must act as Assessor.

Master/Assessor details:
First name

Middle name

Last name

Date of birth

Rank/Position

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2 Introduction to Crisis and Crowd management training

The target group is seafarers designated on muster lists to assist passengers in emergency
situations on board passenger ships.

2.1 STCW Requirements

Regulation A-V/2
Mandatory minimum requirements for the training and qualifications of masters, officers, ratings and
other personnel on passenger ships
1. Masters, officers and other personnel designated on muster lists to assist passengers in
emergency situations on board passenger ships shall have completed training in crowd
management as specified in section A-V/2, paragraph 1 of the STCW Code.
2. Personnel providing direct service to passengers in passenger spaces on board passenger
ships shall have completed the safety training specified in section A-V/2, paragraph 2 of the
STCW Code
3. Masters, chief engineer officers, chief mates, second engineer officers and any person
designated on muster lists as having responsibility for the safety of passengers in
emergency situations on board passenger ships shall have completed approved training in
crisis management and human behaviour as specified in section A-V/2, paragraph 3 of the
STCW Code.

2.2 Learning objectives

The objective is to provide competence, enhance knowledge and to enable the candidates to
perform designated duties in assisting passengers in emergency situations on board passenger
ships in accordance with the STCW Convention Section A-V/2 paragraph 1-3.

2.3 Relevant legislation and references

The STCW Convention with 2010 Manila amendments Regulation A-V/2, Section A-V/2 and Table
A-V/2 and the NMA Syllabus (“Emneplan for passasjer- og krisehåndtering”). The course also covers
IMO model course 1.28 and 1.29, excluding requirements for crew working on board Ro-ro
passenger ships.

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3 Exercises
All questions and exercises are marked equally; to get full score try to answer all questions as
comprehensive as possible. All questions must be answered and a score of 75% is required to pass
the course.

It is of utmost importance that all personnel involved in and having responsibility for passengers are
able to understand the reactions and how they will act when they are in a critical situation. The
following exercises will give personnel on board knowledge and understanding for the contingency
plan, specific duties on board and how to handle a situation.
Complete the exercises on a separate sheet.
3.1 Exercise: General design and layout of the ship
Keywords: Familiarization. Contingency plans. Knowledge of emergency exits. Escape routes.
a. Make a sketch of the vessel and mark the emergency exits, escape routes (main and
backup), mark the location and number of lifeboats, life rafts and life jackets. If you work
on a large passenger vessel, make a sketch of the main passenger decks (decks with
assembly stations and lifesaving equipment) and mark the emergency exits, passenger
assembly stations and mark the location and number of lifeboats, life rafts and life
jackets.
b. What is the maximum number of crew and passengers on your ship?
c. What kind of life saving appliances do you have on board?

3.2 Exercise: General/fire alarm

Keywords: Alarm signals. Fire equipment. Location.
a) List the different types of portable fire extinguishers equipment on board and explain what
kind of fires each type should be used for.
b) From where can the general alarm be sounded?
c) Where is the nearest fire alarm button and extinguishing equipment from your cabin?
d) What are the shipboard procedures for the use of elevators during an emergency?
e) What are your company’s procedures for providing safety- and emergency information to
passengers who do not speak the main language used on board your ship?

3.3 Exercise: Search in accommodation spaces

Keywords: How to be sure that accommodation is empty? Ability to assist passengers en route to
muster/assembly station.
a) What is the ships procedure for search of accommodations spaces and how can you be sure
that they are empty?
b) What is the ships procedure for evacuation of disabled persons and persons needing special
assistance?

3.4 Exercise: Muster/assembly stations

Keywords: Control, passenger lists, information, life saving equipment, preparations for evacuation.
a) Describe the procedures and routines for your muster/assembly station.
b) Describe your own duties.
c) Describe some important elements regarding information/communication to the passengers.

3.5 Exercise: Human behaviour

Keywords: Acceptance of an abnormal situation. Reaction patterns. Stress handling.
a) Mention some typical reactions to passengers in a critical situation.
b) Describe how you will react and keep control.

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3.6 Part task Exercise

Keywords: Drunken passenger. Passenger not responding to actions ordered by the crew. A
person in a wheelchair.
Seagull recommends that this activity can be carried out as a workshop onboard the vessel, however,
e-learning tests and all exercises must be completed individually.

Discuss in a group different ways how you will react and/or handle these situations. Write your
answers.

3.7 Practical exercise I

Demonstrate the use of personal survival equipment to your assessor in the same manner as you
would to a passenger in case of an emergency. Use the below form to log the type of equipment
demonstrated and how you demonstrated its use. Upon completion of the demonstration, the
assessor must tick off the relevant box in the Verification Check list (1.10).

Type of equipment Method of demonstration

3.8 Practical exercise II

This exercise is split in two parts. They may be done during the same drill, if possible, or during two
different drills. The exercises must be witnessed by the assessor, and after completion, the assessor
must have a debriefing with the candidate. Upon completion, the assessor must tick off the relevant
box in the Verification Check list (1.10). In the written part of the application, the candidate must
describe which challenges were faced during these exercises.

Part I: During a drill, you must guide a group of people acting as passengers to their assembly or
evacuation stations. During this exercise, you must simulate that the noise level is too high for verbal
communication, and hence, you must only communicate using hand signals.

Part II: During a drill, you must take charge of a group of people acting as passengers (your role will
be assembly station leader, boat deck leader or similar). You must communicate with the bridge,
other crew members and passengers. You must, during this exercise, give relevant information to
the bridge, to passengers and other crew members, ensure that information is repeated as needed,
ensure that all parties are well informed about relevant information, and that all parties at any given
time are aware of which actions are needed.

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4 Evaluation
Course name:

1. How easy was it to understand how to complete the course?

Poor Very good

2. Do you consider the Onboard Course to be a good tool for training?

Poor Very good

3. To what degree do what you have learnt meet the learning objectives described in the
course’s procedure?

Poor Very good

4. How do you rate the possibility of putting what you have learnt into practice?

Poor Very good

5. To what degree will this course help you in an emergency situation?

Not at all Very much

6. What is your overall rating of the course?

Poor Very good

Rank: Date: Place: