CRM 8.

9 FieldService ERD

Table Of Contents
Table of Contents ------------------------------ 1
Agreement -------------------------------------- 2
Business Unit ----------------------------------- 3
Competency ------------------------------------ 4
Installed Product ------------------------------- 5
Item ---------------------------------------------- 6
Provider Group -------------------------------- 7
Service ------------------------------------------ 8
Service Order ---------------------------------- 9
Warranty ---------------------------------------- 10
 CRM89F~1 - Agreement

PS_RF_AGREEMENT
PS_RF_AGRMTLN_LANG
SETID PS_RF_AGREEMENT_LN SETID (FK)
AGREEMENT_CODE SETID (FK) AGREEMENT_CODE (FK)
AGR_RENEWAL_NUM AGREEMENT_CODE (FK) AGR_RENEWAL_NUM (FK)
RENEWAL_DATE AGR_RENEWAL_NUM (FK) AGREEMENT_LINE (FK)
AGREEMENT_TYPE PS_RF_AG_VAL_SITES AGREEMENT_LINE LANGUAGE_CD
PS_RF_AGRMT_LANG AGRT_STATUS SETID (FK) START_DT DESCR
SETID (FK) AGR_SCOPE AGREEMENT_CODE (FK) END_DT PS_RF_UNDER_SVC
AGREEMENT_CODE (FK) AGR_TEMPLATE_ID AGR_RENEWAL_NUM (FK) AGRT_LN_STATUS SETID (FK)
AGR_TEMPLATE_FLG SITE_ID AGREEMENT_CODE (FK)
AGR_RENEWAL_NUM (FK) SERVICE_ID
LANGUAGE_CD START_DT AGR_RENEWAL_NUM (FK)
BO_ID_CUST DESCR
END_DT PRODUCT_ID AGREEMENT_LINE (FK)
DESCR80 SIN
DESCR80 AG_LINE_PRICE INST_PROD_ID (FK)
PRIMARY_SITE_FLG PS_RF_AGLN_CAT
DATE_ACTIVATED AGR_UNIT_TYPE RB_AUDIT_SBR
BUSNESS_UNIT_GL REGION_ID SETID (FK)
RB_AUDIT_SBR PURCHASE_OPTN
BILLING_DATE AG_LINE_MOD_PRICE AGREEMENT_CODE (FK)
MAX_CONTACTS PREPAID_QTY AGR_RENEWAL_NUM (FK)
PURCHASE_OPTION AGREEMENT_LINE (FK)
PS_RF_AGR_CONTACT AG_SVC_LINE_PRICE
SITE_ID SEQNO
SETID (FK) SVC_UNIT_TYPE
PERSON_ID SVC_PURCH_OPT AG_CAT_TYPE
AGREEMENT_CODE (FK) SOLD_TO_CUST_ID SERVICE_CTR MANAGER_LEVEL
AGR_RENEWAL_NUM (FK) CR_ADDRESS_ID
PERSON_ID PRPD_UNIT_TYPE DEPTID PS_RF_INST_PROD
COUNTRY_CODE CURRENCY_CD SETID_DEPT
PHONE SETID
PRIMARY_FLG RATE_AMOUNT RC_PRIORITY
AUTHORIZED_FLG EXTENSION PS_RF_AG_LINE_SITE INST_PROD_ID
AGR_MONTHLY_PRICE RC_SOURCE
PERSON_PIN ENTITLE_PLAN_NAME SETID (FK) AGR_MONTH_DUR LOCATION INST_PROD_TYPE
PIN SERVICE_LVL_CD AGREEMENT_CODE (FK) PERCENTAGE SETID_LOCATION BO_ID_CUST
BO_ID_CONTACT SVC_LVL_DISCOUNT AGR_RENEWAL_NUM (FK) ENTITLE_PCT RB_AUDIT_SBR ROLE_TYPE_ID_CUST
ROLE_TYPE_ID_CNTCT RESPONSE_NAME AGREEMENT_LINE (FK) QUANTITY_USED BO_ID_CONTACT
BO_ID_CUST RESP_TIME_DISCOUNT SITE_ID (FK) INST_PROD_QTY ROLE_TYPE_ID_CNTCT
ROLE_TYPE_ID_CUST RESTORE_NAME PO_ID PRODUCT_ID
REST_TIME_DISCOUNT PRIMARY_SITE_FLG
REGION_ID SCHEDULE INV_ITEM_ID
MANUAL_DISCOUNT REGION_ID
NOTE PYMNT_TERMS_CD SERIAL_ID
AGRT_AMOUNT ZONE_DISCOUNT
RB_AUDIT_SBR ADJ_AMT ASSETTAG
CURRENCY_CD NOTE
ADJ_PCT ORDER_DATE
AGR_MONTHLY_PRICE RB_AUDIT_SBR SHIP_DATE
REASON_CD
AGRT_BASE_AMT ADJUST_REASON INSTALLED_DATE
PS_RF_PIN_SIN_TBL AGR_MONTH_DUR PS_RF_AG_LINE_PROD
NO_OF_TIME_UNIT SITE_ID
ID_NUM PROVIDER_GRP_ID SETID (FK)
BASE_PRICE PERSON_ID
GRP_MEMBER_ID AGREEMENT_CODE (FK) NODE_ID
SUBTOTAL
AGRT_EXP_LEN AGR_RENEWAL_NUM (FK) DEPTID
RB_AUDIT_SBR PS_RF_SERVICE_LVL
AGRT_EXP_PCT AGREEMENT_LINE (FK) PROD_OWNERSHIP
PRODUCT_ID SETID
AGRT_EXP_UOM SERVICE_LVL_CD LOCN
Sub Record Definition AGRT_MAT_LEN PURCHASE_OPTN DISTRIBUTOR_ID
AGRT_MAT_PCT PREPAID_QTY COST_CAT_CD DISTCONTACT
RB_AUDIT_SBR AGRT_MAT_UOM RATE_AMOUNT DESCR SALES_USER_ID
AGRT_TIME_LEN PS_RF_AG_LINE_ENTL PRPD_UNIT_TYPE DESCRSHORT INSTALL_TYPE
AGRT_TIME_PCT SETID (FK) AG_LINE_PRICE DISCOUNT_PERCENT2 PO_ID
ROW_ADDED_DTTM
AGRT_TIME_UOM AGREEMENT_CODE (FK) AGR_UNIT_TYPE MULTIPLIER CAPTURE_ID
ROW_ADDED_OPRID AGR_RENEWAL_NUM (FK) TIMEZONE
ENTITLE_BY SVC_PURCH_OPT EXTERNAL_ID
ROW_LASTMANT_DTTM AGREEMENT_LINE (FK) FLAG_MONDAY
ROW_LASTMANT_OPRID ALLOW_ALL_SVC AG_SVC_LINE_PRICE LINE_NBR
PYMNT_TERMS_CD ENTITLE_NAME (FK) SVC_UNIT_TYPE TIME_MONDAY BUSINESS_UNIT_OM
SYNCID
TERMS DESCR SERVICE_CTR TIME_MONDAY2 CONFIG_CODE
SYNCDTTM FLAG_TUESDAY
PO_ID ENTITLE_TYPE BASE_PRICE ENVIRONMENT
BILLING_FREQ QUANTITY_USED TIME_TUESDAY PLATFORM
ENTITLE_MINUTES
PAY_METHOD NO_OF_TIME_UNIT TIME_TUESDAY2 NETWORK
SERVICE_LVL_CD
PAYMENT_METHOD COVERAGE_TYPE CURRENCY_CD FLAG_WEDNESDAY OS
NOTE AGRT_COV_PCT RB_AUDIT_SBR TIME_WEDNESDAY UI
ACTIVE_FLG TIME_WEDNESDAY2 OS_VERSION
AGRT_COV_LEN
BO_ID_CUST FLAG_THURSDAY TOPLEVELPOSITION
AGRT_COV_UOM
ROLE_TYPE_ID_CUST ENTITLE_PCT TIME_THURSDAY LEVEL1
PROFILE_CM_SEQ_SLD SYNCID TIME_THURSDAY2 POSITION
BO_ID_CONTACT FLAG_FRIDAY ORDERBY1
SYNCDTTM
ROLE_TYPE_ID_CNTCT TIME_FRIDAY PARENT_INST_PRODID
PROFILE_CM_SEQ_PH1 TIME_FRIDAY2 AUTHCODE
PS_RF_AGR_CA_ERROR
BO_ID_BILL FLAG_SATURDAY COUNTRY
SETID (FK) TIME_SATURDAY
ROLE_TYPE_ID_BILL ADDRESS1
AGREEMENT_CODE (FK) PROFILE_CM_SEQ_BIL TIME_SATURDAY2 ADDRESS2
AGR_RENEWAL_NUM (FK) BO_ID_CONTACT_BILL FLAG_SUNDAY ADDRESS3
SEQ_NUM ROLE_TYPE_ID_C_BIL TIME_SUNDAY ADDRESS4
MESSAGE_SET_NBR PROFILE_CM_SEQ_PH2 TIME_SUNDAY2 CITY
MESSAGE_NBR ADD_ADJ_AMT COMMENTS_2000 NUM1
MESSAGE_TEXT REASON_CD PS_RF_ENTITLE_LANG RB_AUDIT_SBR NUM2
MESSAGE_PARM1 ADJUST_REASON SETID (FK) HOUSE_TYPE
MESSAGE_PARM2 SCHEDULE ENTITLE_NAME (FK) ADDR_FIELD1
MESSAGE_PARM3 TAX_CD LANGUAGE_CD ADDR_FIELD2
MESSAGE_PARM4 TAX_EXEMPT_FLG ADDR_FIELD3
DESCR
MESSAGE_PARM5 TAX_EXEMPT_CRT COUNTY
MESSAGE_PARM6 LEAD_CREATE_DATE STATE
RB_AUDIT_SBR AGRT_DEF_LEN POSTAL
AGRT_DEF_UOM GEO_CODE
RO_CAPTURE_FLAG PS_RF_SRV_LVL_LANG IN_CITY_LIMIT
MARKET SETID (FK) ADDRESS1_AC
RB_AUDIT_SBR PS_RF_SLVL_COSTCAT SERVICE_LVL_CD (FK) ADDRESS2_AC
PS_RF_ENTITLEMENTS
SETID (FK) LANGUAGE_CD ADDRESS3_AC
SETID (FK)
SERVICE_LVL_CD (FK) ADDRESS4_AC
ENTITLE_NAME DESCR
COST_CAT_CD CITY_AC
DESCR DESCRSHORT
PS_RF_AG_HDR_ENTL DAYOFTHEWEEK REGISTERED_DATE
SETID (FK) ENTITLE_TYPE START_TIME COMMENTS254
AGREEMENT_CODE (FK) ENTITLE_MINUTES RBTACCTID
SERVICE_LVL_CD (FK) DESCR
AGR_RENEWAL_NUM (FK) RBTPARENTACCTID
COVERAGE_TYPE DESCRSHORT
ENTITLE_NAME (FK) RBTSPONSOREDACCTID
AGRT_COV_PCT TIMEZONE CURRENCY_CD
AGRT_COV_LEN END_TIME RECUR_PRICE
AGRT_COV_UOM RB_AUDIT_SBR
PRICE
ENTITLE_PCT RBTEXTERNAL_ID
RB_AUDIT_SBR RBTLINE_NBR
RF_IPRD_CRT_SRC
PS_RF_SERV_CC_LANG SVC_END_DATE
SETID (FK) AGREEMENT_CODE
SERVICE_LVL_CD (FK) CONTRACT_ID
COST_CAT_CD (FK) CONTRACT_LINE_NUM
PS_RF_ENTL_PL_DTL DAYOFTHEWEEK (FK) BO_ID_PTNR_CMP
PS_RF_ENT_PL_LANG PS_RF_ENT_PL_HDR START_TIME (FK)
SETID (FK) BO_ID_PTNR_CNT
SETID (FK) SETID LANGUAGE_CD
ENTITLE_PLAN_NAME (FK) ROLETYPE_PTNR_CMP
ENTITLE_PLAN_NAME (FK) ENTITLE_PLAN_NAME ENTITLE_NAME (FK) DESCR ROLETYPE_PTNR_CNT
LANGUAGE_CD DESCR MARKET
DESCRSHORT
DESCR RB_AUDIT_SBR RB_AUDIT_SBR
 CRM 8.9 FIELDSERVICE - Business Unit

PS_BUS_UNIT_TBL_RF
BUSINESS_UNIT
BU_STATUS
BOM_VERIFICATION
RECEIPT_FLAG
AUTOCALC
INDUSTRY_TEMPL
PM_APPLICABLE
RF_VT_OPT_SITE
Sub Record Definition RF_AUTO_ASSIGN PS_RF_BU_TIME_TYPE
RF_AUTO_ASSIGN_AVL
BUSINESS_UNIT (FK)
CURRENCY_CD
RB_AUDIT_SBR
RT_TYPE TIMETYPE
MATL_BILLABLE BILLABLE_FLAG
ROW_ADDED_DTTM EXPENSE_BILLABLE RB_AUDIT_SBR
ROW_ADDED_OPRID SERVICE_LVL_CD
ROW_LASTMANT_DTTM BUSINESS_UNIT_CA
ROW_LASTMANT_OPRID BUSINESS_UNIT_GL
SYNCID LOCATION
SYNCDTTM BILL_TYPE_ID
BILL_SOURCE_ID
ORD_ORIGIN_LOC
ORD_ACCEPT_LOC
STORE_LOC
RB_AUDIT_SBR
 CRM 8.9 FIELDSERVICE - Competency

PS_RF_WORKER_TBL PS_RB_WORKER
PS_RF_WORKER_TIME
PERSON_ID (FK) PERSON_ID (FK)
PERSON_ID (FK)
DAYOFWEEK AIRPORT EMPL_STATUS
START_TIME DESCR254 SETID_DEPT
SUN DEPTID
END_TIME
MON SETID_LOCATION
RB_AUDIT_SBR
TUES LOCATION
WED SETID_JOBCODE
THURS JOBCODE
FRI PER_TYPE PS_RD_PERSON
SAT PER_STATUS
PERSON_ID
TIME_FROM REG_TEMP
TIME_TO FULL_PART_TIME
LONGITUDE OFFICER_CD
LONG_COMPASS EMPL_CLASS This is a CDM entity. See
LATITUDE MANAGER_LEVEL CDM ERD for details.
LAT_COMPASS SUPERVISOR_ID
DISTANCE PHYSICAL_LOCATION
ATTACHSYSFILENAME HOLIDAY_SCHEDULE
ATTACHUSERFILE SOURCE_IND
WORKER_SUMMARY BUSINESS_UNIT_GL
RB_AUDIT_SBR TEMPLATE_FLAG
RB_AUDIT_SBR
PS_RB_PERSON_CRIT PS_RF_ASSIGN_WT_PG PS_RF_ASSIGN_WGHT
PERSON_ID (FK) SETID SETID
CRITERIA_CODE_PER CRITERIA_CODE CRITERIA_CODE
SEQ_NUM CRITERIA_WEIGHT CRITERIA_WEIGHT
SETID_WRK MARKET MARKET
CRITERIA_VALUE PS_RB_EVALUATIONS
BO_ID_CUST PERSON_ID (FK)
ROLE_TYPE_ID_CUST EVALUATION_ID PS_REVW_RATING_TBL
SITE_ID RATING_MODEL (FK)
EVALUATION_TYPE
PRODUCT_ID EFFDT (FK)
REVIEWER_ID
PRODUCT_GROUP REVIEW_RATING
DESCR50
LOCATION
REVIEWER_APPRVD DESCR
REGION_ID
REVIEW_DT DESCRSHORT
PROFICIENCY
REVIEW_STATUS CAREER_STRDVLP
DEPTID
RB_AUDIT_SBR GVT_OPM_RATING
ROLENAME
GVT_RIF_YEAR_CRED
RB_AUDIT_SBR
REVIEW_POINTS

PS_RB_COMPETENCIES
PERSON_ID (FK)
PS_COMPETENCY_TBL EVALUATION_ID (FK)
COMPETENCY (FK) PS_RATING_MDL_LANG PS_RATING_MDL_TBL
COMPETENCY
PS_COMPETENCY_TYPS EFFDT RATING_MODEL (FK) RATING_MODEL
COMPETENCY (FK) DESCR EFFDT (FK) EFFDT
DESCRSHORT YR_LAST_USED
RB_CM_TYPE LANGUAGE_CD
CM_CATEGORY HOW_VERIFIED EFF_STATUS
RATING_MODEL PROFICIENCY DESCR DESCR
UNIT_TITLE PROFICIENCY_NUM DESCRSHORT DESCRSHORT
DESCRLONG INTEREST_LEVEL GVT_OPM_PATTERN
YEARS_OF_EXP
Sub Record Definition YR_ACQUIRED
RB_AUDIT_SBR PS_RF_PRD_RATE_MDL
RB_AUDIT_SBR
SETID
RATING_MODEL
ROW_ADDED_DTTM ASSIGN_DFLT_PAGE
ROW_ADDED_OPRID PS_COMPETENCY_LANG DISPLAY_FLAG
PS_RF_PROD_COMP
ROW_LASTMANT_DTTM MARKET
SETID COMPETENCY (FK)
ROW_LASTMANT_OPRID
PRODUCT_ID LANGUAGE_CD
SYNCID
SYNCDTTM COMPETENCY (FK) DESCR
DESCRSHORT
DESCRLONG
 CRM 8.9 FIELDSERVICE - Installed Product
PS_RF_INST_PROD_AT PS_RF_INST_PROD
SETID (FK) SETID
INST_PROD_ID (FK) INST_PROD_ID
AUDIT_OPRID INST_PROD_TYPE
INSPRD_PMSO_STATUS BO_ID_CUST PS_RF_INST_PROD_ST
SERVICE_ID ROLE_TYPE_ID_CUST SETID (FK)
SETID_SERVICE BO_ID_CONTACT INST_PROD_ID (FK)
SO_ID ROLE_TYPE_ID_CNTCT INST_PROD_STATUS
BUSINESS_UNIT PRODUCT_ID
QUANTITY
SO_DATE INV_ITEM_ID
CREATE_DATE SERIAL_ID
AGREEMENT_LINE ASSETTAG
AGR_RENEWAL_NUM ORDER_DATE
SEQ_NUM SHIP_DATE
AUDIT_STAMP INSTALLED_DATE
AUDIT_ACTN SITE_ID PS_RF_INSTPRD_HIST
AUDIT_RECNAME PERSON_ID SETID (FK) PS_RF_INSTPRD_HSLN
PRODUCT_ID NODE_ID INST_PROD_ID (FK)
SERIAL_ID DEPTID SETID (FK)
SEQ_NBR
INST_PROD_ID (FK)
ASSETTAG PROD_OWNERSHIP
BUS_PROC_INSTANCE SEQ_NBR (FK)
CUST_ID LOCN
BO_ID_CUST DISTRIBUTOR_ID EOCF_ACTION_ID LANGUAGE_CD
SITE_ID DISTCONTACT DESCR100
DESCR100
PERSON_ID SALES_USER_ID CONFIG_CODE
RB_AUDIT_SBR
CONFIG_CODE_PREV
INST_PROD_TYPE INSTALL_TYPE
RB_AUDIT_SBR
INST_PROD_STATUS PO_ID
QUANTITY CAPTURE_ID
ROLE_TYPE_ID_CUST EXTERNAL_ID
BO_ID_CONTACT LINE_NBR PS_RF_ATTR_INSP
ROLE_TYPE_ID_CNTCT BUSINESS_UNIT_OM SETID (FK) Sub Record Definition
INV_ITEM_ID CONFIG_CODE INST_PROD_ID (FK)
ORDER_DATE ENVIRONMENT MARKET RB_AUDIT_SBR
SHIP_DATE PLATFORM ATTRIBUTE_ID
INSTALLED_DATE NETWORK
DEPTID OS ATTR_ITEM_ID ROW_ADDED_DTTM
NODE_ID UI ATTRIBUTE_VALUE ROW_ADDED_OPRID
PROD_OWNERSHIP OS_VERSION ATTR_DATE ROW_LASTMANT_DTTM
LOCN TOPLEVELPOSITION ATTR_NUMBER ROW_LASTMANT_OPRID
DISTRIBUTOR_ID LEVEL1 RB_AUDIT_SBR SYNCID
DISTCONTACT POSITION SYNCDTTM
SALES_USER_ID ORDERBY1
INSTALL_TYPE PARENT_INST_PRODID PS_RF_INST_PROD_PM
ADDRESS_SBR
BO_ID AUTHCODE SETID (FK)
PO_ID ADDRESS_SBR INST_PROD_ID (FK)
CAPTURE_ID ADDRESS1_AC SEQ_NUM COUNTRY
EXTERNAL_ID ADDRESS2_AC ADDRESS1
LINE_NBR ADDRESS3_AC AGREEMENT_CODE
ADDRESS2
BUSINESS_UNIT_OM ADDRESS4_AC AGR_RENEWAL_NUM
ADDRESS3
AGREEMENT_LINE
CONFIG_CODE CITY_AC ADDRESS4
CREATE_DATE
ENVIRONMENT REGISTERED_DATE CITY
PLATFORM COMMENTS254 SO_DATE
NUM1
OS RBTACCTID BUSINESS_UNIT
NUM2
UI RBTPARENTACCTID SO_ID
HOUSE_TYPE
SETID_SERVICE
OS_VERSION RBTSPONSOREDACCTID ADDR_FIELD1
SERVICE_ID
TOPLEVELPOSITION CURRENCY_CD ADDR_FIELD2
INSPRD_PMSO_STATUS
LEVEL1 RECUR_PRICE ADDR_FIELD3
POSITION PRICE COMMENTS254
COUNTY
ORDERBY1 RBTEXTERNAL_ID RB_AUDIT_SBR
STATE
PARENT_INST_PRODID RBTLINE_NBR POSTAL
AUTHCODE RF_IPRD_CRT_SRC PS_RF_INST_PR_WARR GEO_CODE
ADDRESS_SBR SVC_END_DATE IN_CITY_LIMIT
ADDRESS1_AC AGREEMENT_CODE SETID (FK)
ADDRESS2_AC CONTRACT_ID INST_PROD_ID (FK)
ADDRESS3_AC CONTRACT_LINE_NUM WARRANTY_NAME
ADDRESS4_AC BO_ID_PTNR_CMP START_DT
CITY_AC BO_ID_PTNR_CNT END_DT
REGISTERED_DATE ROLETYPE_PTNR_CMP ACTIVE_FLG
COMMENTS254 ROLETYPE_PTNR_CNT
RBTACCTID MARKET
RBTPARENTACCTID RB_AUDIT_SBR
RBTSPONSOREDACCTID
CURRENCY_CD
RECUR_PRICE
PRICE
RBTEXTERNAL_ID
RBTLINE_NBR
SVC_END_DATE
AGREEMENT_CODE
CONTRACT_ID
CONTRACT_LINE_NUM
BO_ID_PTNR_CMP
BO_ID_PTNR_CNT
ROLETYPE_PTNR_CMP
ROLETYPE_PTNR_CNT
 CRM 8.9 FIELDSERVICE - Item

PS_RF_ITEM_WARR PS_MASTER_ITEM_TBL
SETID PS_INV_ITEM_UOM
SETID (FK)
INV_ITEM_ID (FK) INV_ITEM_ID SETID (FK) PS_EN_BOM_HDR_LANG
WARRANTY_NAME INV_ITEM_ID (FK) SETID (FK)
DESCR60
UNIT_OF_MEASURE INV_ITEM_ID (FK)
ACTIVE_FLG DESCRSHORT
DESCR CONVERSION_RATE BOM_STATE (FK)
INV_ITEM_GROUP QTY_PRECISION BOM_TYPE (FK)
INV_PROD_FAM_CD ROUND_RULE BOM_CODE (FK)
ITM_STATUS_EFFDT DFLT_UOM_STOCK LANGUAGE_CD
PS_MASTER_ITM_LANG ITM_STATUS_CURRENT LAST_DTTM_UPDATE DESCR
SETID (FK) ITM_STAT_DT_FUTURE LAST_MAINT_OPRID DESCRSHORT
INV_ITEM_ID (FK) ITM_STATUS_FUTURE PACKING_WEIGHT TEXT254
LANGUAGE_CD UNIT_MEASURE_STD PACKING_VOLUME
LOT_CONTROL SHIPPING_WEIGHT
DESCR60
SERIAL_CONTROL SHIPPING_VOLUME
DESCRSHORT
SHIP_SERIAL_CNTRL UNIT_MEASURE_WT PS_EN_BOM_HEADER
DESCR
NON_OWN_FLAG UNIT_MEASURE_VOL
SETID (FK)
CONSIGNED_FLAG PACKING_CD
INV_ITEM_ID (FK)
INVENTORY_ITEM PACKAGING_CD
BOM_STATE
SERVICEABLE_FLG CONTAINER_TYPE
BOM_TYPE
RETURNABLE_FLG
BOM_CODE
CONSUMABLE_FLG
PS_SUBSTITUTE_ITM BOM_QTY
Sub Record Definition HAZ_CLASS_CD
INTL_HAZARD_ID SETID (FK) DESCR
RB_AUDIT_SBR CURRENCY_CD INV_ITEM_ID (FK) DESCRSHORT
INV_STOCK_TYPE SUB_ITM_ID TEXT254
DIST_CFG_FLAG SUB_PRIORITY_NBR RB_AUDIT_SBR
ROW_ADDED_DTTM
CFG_CODE_OPT EFFDT_FROM
ROW_ADDED_OPRID
CP_TEMPLATE_ID EFFDT_TO
ROW_LASTMANT_DTTM PS_EN_BOM_COMPS
SERVICE_PRICE CONVERSION_RATE
ROW_LASTMANT_OPRID SETID (FK)
CP_TREE_DIST USE_FOR_SHIP_FLAG
SYNCID INV_ITEM_ID (FK)
PRDN_CFG_FLAG RB_AUDIT_SBR
SYNCDTTM BOM_STATE (FK)
PRODUCT_ID_NEW
SERVICE_EXCH_AMT BOM_TYPE (FK)
RB_AUDIT_SBR BOM_CODE (FK)
PS_STOCK_TYPE_INV COMPONENT_ID
SETID PS_INV_ITEM_FAM PS_INV_ITEM_GROUP OP_SEQUENCE
INV_STOCK_TYPE SETID SETID DATE_IN_EFFECT
EFFDT INV_PROD_FAM_CD INV_ITEM_GROUP
DATE_OBSOLETE
EFF_STATUS EFFDT EFFDT
EP_OP_SEQ
STOCK_OWNER EFF_STATUS EFF_STATUS POS_NBR
DESCR DESCR DESCR QTY_PER
DESCRSHORT DESCRSHORT DESCRSHORT QTY_CODE
YIELD
ECO_ID
PENDING_STATUS
PS_STCK_TYP_IN_LNG PS_INV_ITMFAM_LANG
SUB_SUPPLY_FLG
SETID (FK) SETID (FK) NON_OWN_FLAG
INV_STOCK_TYPE (FK) INV_PROD_FAM_CD (FK) PS_INV_ITMGRP_LANG
TEARDOWN_FLAG
EFFDT (FK) EFFDT (FK) SETID (FK) ROLLUP_FLG
LANGUAGE_CD LANGUAGE_CD INV_ITEM_GROUP (FK) EN_SUBS_EXIST
DESCR EFFDT (FK) INV_ITEM_SIZE
DESCR
LANGUAGE_CD INV_ITEM_HEIGHT
DESCRSHORT DESCRSHORT
DESCR INV_ITEM_LENGTH
DESCRSHORT INV_ITEM_WIDTH
INV_ITEM_WEIGHT
INV_ITEM_VOLUME
UNIT_MEASURE_DIM
UNIT_MEASURE_WT
UNIT_MEASURE_VOL
TEXT254
COMP_REV
RB_AUDIT_SBR
 CRM 8.9 FIELDSERVICE - Provider Group

PS_RF_COST_CAT_MEM
SETID (FK) PS_RF_GRP_MEMBER
COST_CAT_CD (FK) SETID (FK) PS_RF_PROVGRP_TIME
PROVIDER_GRP_ID (FK) PROVIDER_GRP_ID (FK) SETID (FK)
PERSON_ID (FK) PERSON_ID PROVIDER_GRP_ID (FK)
HOURLY_RT STATUS DAYOFWEEK
CURRENCY_CD COMMENTS_2000 START_TIME
MULTIPLIER CURRENCY_CD END_TIME
BILLABLE_RATE RB_AUDIT_SBR RB_AUDIT_SBR
RB_AUDIT_SBR

PS_RF_COST_CAT PS_RF_COST_CAT_LNG PS_RF_PRV_GRP_CRIT

SETID SETID (FK)
SETID (FK)
COST_CAT_CD COST_CAT_CD (FK) PROVIDER_GRP_ID (FK)
CRITERIA_CODE_PER
DESCR LANGUAGE_CD
SEQ_NUM
DESCRSHORT DESCR PS_RF_PROVIDER_GRP SETID_WRK
RB_AUDIT_SBR DESCRSHORT SETID
PROVIDER_GRP_ID CRITERIA_VALUE
BO_ID_CUST
NAME1 ROLE_TYPE_ID_CUST
PROVGRP_TYPE_CD SITE_ID
STATUS PRODUCT_ID
RB_WF_GRP_NAME PRODUCT_GROUP
PS_RF_COST_CAT_GRP USE_MEMBER LOCATION
SETID (FK) COMPANY_ID REGION_ID
COST_CAT_CD (FK) EMAIL_ADDR PROFICIENCY
PROVIDER_GRP_ID (FK) TIMEZONE DEPTID
SUN ROLENAME
HOURLY_RT MON RB_AUDIT_SBR
CURRENCY_CD TUE
MULTIPLIER WED
BILLABLE_RATE THU
RB_AUDIT_SBR FRI
SAT
HOLIDAY_SCHEDULE
COMMENTS_2000 PS_RF_PRVGRP_COMP
Sub Record Definition CURRENCY_CD SETID (FK)
PREF_WF_ROUTE_MTHD PROVIDER_GRP_ID (FK)
RB_AUDIT_SBR RB_AUDIT_SBR COMPETENCY
PROFICIENCY
ROW_ADDED_DTTM RB_AUDIT_SBR
ROW_ADDED_OPRID
ROW_LASTMANT_DTTM
ROW_LASTMANT_OPRID
SYNCID
SYNCDTTM
 CRM 8.9 FIELDSERVICE - Service

PS_RF_SVC_BSCRIPT PS_RF_SERVICE_RES PS_RF_SERVICE_TYPE PS_RF_SRV_TYP_LANG

SETID (FK) SETID (FK) SETID SETID (FK) PS_RF_SACT_COMP
SERVICE_ID (FK) SERVICE_ID (FK) SERVICE_TYPE_CD SERVICE_TYPE_CD (FK) SETID (FK)
RC_SCRIPT_ID INV_ITEM_ID SHORT_DESCR LANGUAGE_CD SERVICE_ID (FK)
PS_RF_SERVICE_COMP ACTIVITY_CODE (FK)
RB_AUDIT_SBR REQUIRED_QTY DESCR40 SHORT_DESCR SETID (FK) COMPETENCY
LONG_NOTE PRVNT_MNTC_FLAG DESCR40
RB_AUDIT_SBR RB_AUDIT_SBR SERVICE_ID (FK)
COMPETENCY PROFICIENCY
PROFICIENCY_NUM
PROFICIENCY CRITERIA_WEIGHT
PROFICIENCY_NUM RB_AUDIT_SBR
CRITERIA_WEIGHT
PS_RF_SERVICE LONG_NOTE
SETID (FK) RB_AUDIT_SBR
SERVICE_ID
DESCR80 PS_RF_SERVICE_LANG
SHORT_DESCR SETID (FK)
PRVNT_MNTC_FLAG SERVICE_ID (FK)
WARRANTY_FLAG LANGUAGE_CD PS_RF_SERVICE_ACT PS_RF_SVC_ACT_RES
PS_RF_SERVICE_ENT AGREEMENT_FLAG SETID (FK) SETID (FK)
BILLABLE_FLAG DESCR80 SERVICE_ID (FK)
SETID (FK) SHORT_DESCR SERVICE_ID (FK)
OFF_HOURS_FLAG ACTIVITY_CODE (FK)
SERVICE_ID (FK) ACTIVE_STATUS ACTIVITY_CODE (FK)
ENTITLE_NAME INV_ITEM_ID
EST_SERVICE_TIME BILLABLE_FLAG
SERVICE_TYPE_CD (FK) EST_SERVICE_TIME REQUIRED_QTY
BUSINESS_UNIT_RF APPROVAL_REQ_FLAG LONG_NOTE
LEAD_TIME DISPLAY_ORDER RB_AUDIT_SBR
PS_RF_SERVICE_RGN PERIOD_UNIT PROVIDER_GRP_ID
START_DATE PERSON_ID
SETID (FK) END_DATE RB_AUDIT_SBR
SERVICE_ID (FK) APPROVAL_REQ_FLAG
REGION_ID
REPLACE_SERVICE_ID
SALEABLE_FLG PROVIDER_GRP_ID
DEPLOYABLE_FLG PERSON_ID
LONG_NOTE ALL_PRODUCT_FLAG PS_RF_SVC_PRD_FREQ
RB_AUDIT_SBR ALL_REGION_FLAG SETID (FK)
ENTITLE_PLAN_NAME SERVICE_ID (FK)
NO_OF_TECHNICIANS PRODUCT_ID (FK)
RB_AUDIT_SBR
PS_RF_SERVICE_FREQ START_TIME
SETID (FK) PS_RF_SERVICE_PROD END_TIME
SERVICE_ID (FK) OCCURS_FREQUENCY
SETID (FK) RECUR_DAYS
START_TIME SERVICE_ID (FK) RECUR_WEEKS
END_TIME PRODUCT_ID (FK) RECUR_MONTHS
OCCURS_FREQUENCY LONG_NOTE MONTH_DAY
RECUR_DAYS RB_AUDIT_SBR YEAR_DAY
RECUR_WEEKS DAYOFTHEWEEK
RECUR_MONTHS MONTHCD
MONTH_DAY PS_RF_SRV_FRQ_LANG START_DATE
YEAR_DAY SETID (FK) PS_RF_SVC_PRICE
END_DATE
MONTHCD SERVICE_ID (FK) SETID (FK) DESCR80
START_DATE LANGUAGE_CD SERVICE_ID (FK)
PURCHASE_OPTN RB_AUDIT_SBR
END_DATE
DESCR80 RATE_APPLIES_TO
DESCR80
DAYOFTHEWEEK PRODUCT_ID (FK)
RB_AUDIT_SBR SVC_UNIT_TYPE
ACTIVITY_CODE (FK)
PREPAID_QTY
CURRENCY_CD PS_RF_SPRD_FRQ_LNG
SETID (FK)
PS_RF_SERVICE_NOTE RATE_AMOUNT
SERVICE_ID (FK)
SETID (FK) PRODUCT_ID (FK)
SERVICE_ID (FK) LANGUAGE_CD
NOTE_SEQ_NBR PS_PROD_ITEM DESCR80
ACTIVITY_CODE (FK) SETID
SUMMARY_RF PRODUCT_ID
RC_VISIBILITY
START_DATE PS_RF_ACT_CODE
END_DATE PS_RF_ACT_CODE_LNG SETID (FK)
DESCRLONG This is a Product
SETID (FK) ACTIVITY_CODE Entity. See Product
RB_AUDIT_SBR
ACTIVITY_CODE (FK) DESCR80 ERD for details.
LANGUAGE_CD SHORT_DESCR
DESCR80 ACTIVITY_TYPE_CD (FK)
SHORT_DESCR BILLABLE_FLAG
EST_SERVICE_TIME
APPROVAL_REQ_FLAG
NO_OF_TECHNICIANS
RB_AUDIT_SBR

PS_RF_SVC_ATTACH
SETID (FK)
SERVICE_ID (FK) PS_RF_SVC_ACT_TYPE PS_RF_SACT_TYP_LNG
NOTE_SEQ_NBR (FK) SETID SETID (FK)
ATTACH_SEQ_NBR ACTIVITY_TYPE_CD ACTIVITY_TYPE_CD (FK)
LANGUAGE_CD
ACTIVITY_CODE SHORT_DESCR
ATTACHSYSFILENAME DESCR40 SHORT_DESCR
ATTACHUSERFILE RB_AUDIT_SBR DESCR40
DESCRIPTION
RC_VISIBILITY
RB_AUDIT_SBR

Sub Record Definition

RB_AUDIT_SBR

ROW_ADDED_DTTM
ROW_ADDED_OPRID
ROW_LASTMANT_DTTM
ROW_LASTMANT_OPRID
SYNCID
SYNCDTTM
 CRM 8.9 FIELDSERVICE - Service Order
PS_RF_MATNUSSER PS_RF_MATRECSER
PS_RF_MATREMSER
PS_RF_SO_HDR BUSINESS_UNIT (FK) BUSINESS_UNIT (FK)
BUSINESS_UNIT (FK)
BUSINESS_UNIT PS_RF_SOLN_BSCRIPT PS_RF_SOLN_ASSIGN MATERIAL_HDR (FK) MATERIAL_HDR (FK)
MATERIAL_HDR (FK)
SO_ID BUSINESS_UNIT (FK) BUSINESS_UNIT (FK) MATERIAL_LINE (FK) MATERIAL_LINE (FK)
MATERIAL_LINE (FK)
SO_ID (FK) SO_ID (FK) INV_ITEM_ID (FK) INV_ITEM_ID (FK)
CASE_ID INV_ITEM_ID (FK)
SO_LINE (FK) SO_LINE (FK) SEQNO SEQNO
SO_DATE SEQNO
BSCRIPT_TYPE PROVIDER_GRP_ID SO_ID SO_ID
CUST_SETID SO_ID
BO_ID_CUST RC_SCRIPT_ID PERSON_ID SO_LINE SO_LINE
SO_LINE
ROLE_TYPE_ID_CUST ROW_ADDED_DTTM TASK_ID REQ_ID REQ_ID
REQ_ID
BO_ID_CONTACT ROW_ADDED_OPRID PRIMARY_FLAG REQ_LINE_NBR REQ_LINE_NBR
REQ_LINE_NBR
ROLE_TYPE_ID_CNTCT ROW_LASTMANT_DTTM SYNCID PO_ID PO_ID
PO_ID
PROFILE_CM_SEQ ROW_LASTMANT_OPRID SYNCDTTM LINE_NBR LINE_NBR
LINE_NBR
PROFILE_CM_BILLTO SYNCID INTERUNIT_ID INTERUNIT_ID
INTERUNIT_ID
CUST_PERSON_ID SYNCDTTM INTERUNIT_LINE INTERUNIT_LINE
INTERUNIT_LINE
SITE_ID SERIAL_ID SERIAL_ID
SERIAL_ID
REGION_ID LOT_ID LOT_ID
LOT_ID
SO_STATUS USAGE_TYPE USAGE_TYPE
USAGE_TYPE
SO_PRIORITY PS_RF_ASSOC_TABLE PS_RF_SO_LINE RECEIVED_ITEM_ID RECEIVED_ITEM_ID
REMOVED_ITEM_ID
ORDER_TYPE QTY_SERLOT QTY_SERLOT
BUSINESS_UNIT (FK) BUSINESS_UNIT (FK) QTY_SERLOT
AGREEMENT_CODE CARRIER_ID CARRIER_ID
SO_ID (FK) SO_ID (FK) INST_PROD_ID
AGREEMENT_LINE BILL_OF_LADING BILL_OF_LADING
SEQNUM SO_LINE FAILURE_CD
WARRANTY_NAME BUSINESS_UNIT_PO BUSINESS_UNIT_PO
CASE_ID PERSON_ID
SIN ACTIVITY_CODE SHIPTO_ID SHIPTO_ID
SVC_EXCH_AMT
AGR_RENEWAL_NUM LEAD_ID DESCR80 SHIPTO_SETID SHIPTO_SETID
BILLABLE_FLAG
SERVICE_ID RMA_ID APPROVAL_REQ_FLAG SHIP_TYPE_ID SHIP_TYPE_ID
BUS_PROC_INSTANCE CURRENCY_CD
INST_PROD_ID EST_SERVICE_TIME SCHED_NBR SCHED_NBR
USAGE_ACTION
PRODUCT_ID RC_BRSCR_INSTANCE DISPLAY_ORDER SOURCE_BUS_UNIT SOURCE_BUS_UNIT
RB_AUDIT_SBR
SERIAL_ID R_DEFECT_ID APPROVED_FLAG STORAGE_AREA STORAGE_AREA
LOCATION CAPTURE_ID APPROVAL_OPRID STOR_LEVEL_1 STOR_LEVEL_1
BUSINESS_UNIT_GL ASSOC_BUS_UNIT APPROVAL_DT STOR_LEVEL_2 STOR_LEVEL_2
START_DT TYPE SOACTIVITY_STATUS STOR_LEVEL_3 STOR_LEVEL_3
START_TIME ROW_ADDED_DTTM SOACT_PRIORITY STOR_LEVEL_4 STOR_LEVEL_4
ROW_ADDED_OPRID START_DT PS_RF_MATERIAL_HDR VENDOR_ID VENDOR_ID
END_DT
END_TIME ROW_LASTMANT_DTTM START_TIME BUSINESS_UNIT (FK) PERSON_ID PERSON_ID
WARRANTY_SW ROW_LASTMANT_OPRID END_DT MATERIAL_HDR USAGE_ACTION RB_AUDIT_SBR
ENTERED_BY SYNCID END_TIME RB_AUDIT_SBR
CASE_ID
BILLABLE_SW SYNCDTTM EST_START_DT SO_ID (FK)
BILLING_INFO_LBL EST_START_TIME
SO_LINE (FK)
BILL_NOW_FLG EST_END_DT
RMA_ID
BILL_START_DT EST_END_TIME
LINE_OID
BILLING_DATE ACT_START_DATE PS_RF_MATERIAL_DTL
RB_AUDIT_SBR
APPROVAL_FLAG ACT_START_TIME BUSINESS_UNIT (FK)
PROVIDER_GRP_ID ACT_END_DATE MATERIAL_HDR (FK)
PERSON_ID ACT_END_TIME MATERIAL_LINE
APPROVAL_SW COMPLETION_DATE PS_RF_TIME INV_ITEM_ID
APPROVED_FLAG TOTAL_ACT_TIME BUSINESS_UNIT
BILLABLE_FLAG SO_ID
APPROVAL_OPRID TIME_SHEET_ID PS_RF_MATUSESER
SO_LINE
APPROVAL_DT TIME_SHEET_ID (FK) BUSINESS_UNIT (FK)
SO_ID REQUIRED_QTY
SO_TOTAL_LINES MATERIAL_HDR MATERIAL_HDR (FK)
SO_LINE UNIT_MEASURE_STD
MARKET LINE_OID MATERIAL_LINE (FK)
PROVIDER_GRP_ID CASE_ID ORDERED_QTY
RB_ANONYMOUS_FLAG INV_ITEM_ID (FK) REQ_ID
RB_AUDIT_SBR LINE_OID
RB_SITE_NOCUST_FLG SEQNO REQ_LINE_NBR
SHEET_ID (FK) TOTAL_LINES
DATE_BEGIN ORDER_DATE
RB_AUDIT_SBR SO_ID
DATE_END RMA_ID
BEGIN_TIME SO_LINE
REQ_ID RMA_LINE_NBR
END_TM REQUESTOR_ID
REQ_LINE_NBR
CM_ID PERSON_ID
PO_ID
BUS_PROC_INSTANCE COUNTRY
RB_LOCATION_DETAIL LINE_NBR
PS_RF_EXPENSE INTERUNIT_ID ADDRESS1
DEPTID ADDRESS2
BUSINESS_UNIT INTERUNIT_LINE
SO_ID_MERGE ADDRESS3
SHEET_ID SERIAL_ID
SO_ID_MOBILE ADDRESS4
PAYMENT_METH LOT_ID
SO_ID CITY
BO_ID_BILL USAGE_TYPE
SO_LINE NUM1
USED_ITEM_ID
PYMNT_TERMS_CD CASE_ID NUM2
BO_ID_CNTCT TOTAL_LINES QTY_SERLOT
PS_RF_TIME_LINE HOUSE_TYPE
ROLE_TYPE_ID_1 CARRIER_ID
LINE_OID BUSINESS_UNIT (FK) ADDR_FIELD1
BILL_OF_LADING
ROLE_TYPE_ID_2 RB_AUDIT_SBR TIME_SHEET_ID (FK) ADDR_FIELD2
BUSINESS_UNIT_PO
PROFILE_CM_SEQ_BIL LINE_NBR ADDR_FIELD3
PROFILE_CM_SEQ_PHN SHIPTO_ID
SHIPTO_SETID COUNTY
CURRENCY_BILLING SO_ID STATE
SO_LINE SHIP_TYPE_ID
PO_ID POSTAL
PAYMENT_METHOD CASE_ID SCHED_NBR
PS_RF_EXPENSE_LINE GEO_CODE
TERMS TIMETYPE SOURCE_BUS_UNIT
BUSINESS_UNIT (FK) STORAGE_AREA IN_CITY_LIMIT
TAX_CD PERSON_ID RB_AUDIT_SBR
SHEET_ID (FK) STOR_LEVEL_1
TAX_EXEMPT_FLG START_DT
LINE_NBR STOR_LEVEL_2
TAX_EXEMPT_CERT PS_RF_SO_NOTE END_DT
SVC_PURCH_OPT SO_ID START_TIME STOR_LEVEL_3
BUSINESS_UNIT (FK)
SVC_PRICE SO_LINE END_TIME STOR_LEVEL_4
SO_ID (FK)
PERSON_ID DTL_TOTAL VENDOR_ID
CURRENCY_CD NOTE_SEQ_NBR
SVC_UNIT_TYPE EXP_TYPE HOURS_REM INSTALLED_FLG
SVC_LIST_PRICE SO_LINE (FK) TRANS_DT BILLABLE_SW INSTALLED
RSLN_SEQ_NBR BILL_CODE_EX BUSINESS_UNIT_GL INST_PROD_ID
SVC_ADJ_AMT
SUMMARY_RF MULTIPLIER COMMENTS_2000 PRODUCT_ID
SVC_ADJ_PCT
SVC_ADJ_CURRENCY RC_VISIBILITY MILES RB_AUDIT_SBR PERSON_ID PS_RF_TMLN_COSTCAT
SVC_REASON_CD START_DATE TXN_AMOUNT BILLABLE_FLAG
BUSINESS_UNIT (FK)
END_DATE BILLING_AMOUNT LIST_PRICE
SVC_REASON SO_ID
MAT_LIST_PRICE DESCRLONG TXN_CURRENCY_CD CURRENCY_CD
TIME_SHEET_ID (FK)
MAT_ADJ_AMT RB_AUDIT_SBR PAID_TO USAGE_ACTION
PS_RF_EX_LINE_LANG LINE_NBR (FK)
MAT_ADJ_PCT DESCR80 RB_AUDIT_SBR
BUSINESS_UNIT (FK) COST_CAT_CD
MAT_ADJ_CURRENCY LIST_PRICE PERSON_ID
SHEET_ID (FK)
MAT_REASON_CD CURRENCY_CD START_DT
PS_RF_SO_ATTACH LINE_NBR (FK)
MAT_REASON BUSINESS_UNIT_GL START_TIME
BUSINESS_UNIT (FK) LANGUAGE_CD
TIME_LIST_PRICE COMMENTS_2000
SO_ID (FK) RB_AUDIT_SBR DESCR80 END_DT
TIME_ADJ_AMT
TIME_ADJ_PCT NOTE_SEQ_NBR (FK) Sub Record Definition END_TIME
TIME_ADJ_CURRENCY ATTACH_SEQ_NBR HOURS_DURATION
PS_RF_RESOLUTION HOURS_REM
TIME_REASON_CD SO_LINE RB_AUDIT_SBR
TIME_REASON BILLABLE_FLAG
ACTIVITY_CODE BUSINESS_UNIT (FK)
EXP_LIST_PRICE BILLABLE_RATE
ATTACHSYSFILENAME SO_ID (FK)
EXP_ADJ_AMT ROW_ADDED_DTTM CURRENCY_CD
ATTACHUSERFILE RSLN_SEQ_NBR
LIST_PRICE
EXP_ADJ_PCT ATTACHSIZE ROW_ADDED_OPRID
EXP_ADJ_CURRENCY SOLUTION_ID (FK) ROW_LASTMANT_DTTM BUSINESS_UNIT_GL
DESCRIPTION RSLN_SUMMARY SO_LINE
EXP_REASON_CD RB_AUDIT_SBR ROW_LASTMANT_OPRID
EXP_REASON RSLN_STATE SYNCID ROW_ADDED_DTTM
SOURCE_SO_ID ROW_ADDED_OPRID
ADD_ADJ_AMT SYNCDTTM
ADD_ADJ_PCT SOURCE_RSLN_SEQNBR ROW_LASTMANT_DTTM
PS_RC_SOLUTION
ADD_ADJ_CURRENCY NEW_SOLUTION_ID ROW_LASTMANT_OPRID
USAGE_COUNT SETID SYNCID
ADD_REASON_CD SOLUTION_ID
LAST_USAGE_DTTM SYNCDTTM
ADD_REASON
SVC_EXCH_AMT RC_SOLVED_COUNT
TOTAL_AMT RC_RSLN_SOURCE
ROW_ADDED_DTTM This is a
CURRENCY_FSBU
CURRENCY_SOLDTO ROW_ADDED_OPRID Support/HelpDesk
BILLING_STATUS ROW_LASTMANT_DTTM entity. See the
PS_RF_SO_CA_ERROR ROW_LASTMANT_OPRID Support/HelpDesk
ALT_PHONE
BUSINESS_UNIT (FK) SYNCID ERD for details.
CUST_START_DATE
CUST_START_TIME SO_ID (FK) SYNCDTTM
CUST_END_DATE SEQ_NUM RSLN_NOTES
SETID (FK)
CUST_END_TIME MESSAGE_SET_NBR
SO_COMPLETE_DATE MESSAGE_NBR
DELAY20 MESSAGE_TEXT
DELAY50 MESSAGE_PARM1
DELAY80 MESSAGE_PARM2
DELAY100 MESSAGE_PARM3
DELAY100END MESSAGE_PARM4
DELAY120 MESSAGE_PARM5
RC_DESCRLONG MESSAGE_PARM6
RB_AUDIT_SBR RB_AUDIT_SBR
 CRM 8.9 FIELDSERVICE - Warranty

PS_RF_WARRANTY
Sub Record Definition
SETID
PS_RF_WARRANT_LANG
WARRANTY_NAME RB_AUDIT_SBR
SETID (FK)
WARRANTY_TYPE WARRANTY_NAME (FK)
DESCR50 LANGUAGE_CD ROW_ADDED_DTTM
WRTY_LENGTH
DESCR50 ROW_ADDED_OPRID
WRTY_LENGTH_UOM
ROW_LASTMANT_DTTM
WRTY_DAYS
ROW_LASTMANT_OPRID
WRTY_XFER_FLG
SYNCID
WRTY_COVERS
SYNCDTTM
WRTY_LOAN_FLG
WRTY_REFUND_DAYS PS_RF_WARRANT_ENTL
WRTY_RETURN_DAYS SETID (FK)
WRTY_REPLACE_DAYS WARRANTY_NAME (FK)
WRTY_PROVIDER ENTITLE_NAME
WRTY_START
WRTY_RMA_REQ_FLG SYNCID
WRTY_INVOICE_FLG SYNCDTTM
WRTY_WALK_IN_FLG
WRTY_SHIP_FLG
WRTY_ON_SITE_FLG
ACTIVE_FLG
ENTITLE_PLAN_NAME
NOTE
RB_AUDIT_SBR