On Campus Index Number: wawasane open UNIVERSITY the people's university Academic Session 2017/2018 Third Semester Examination August/September 2018 WUCP107/03 Workplace Communication Skills Time: 2 hours Instructions to candidates: 1. Please check that this examination paper consists of three (3) pages of printed material before you begin the examination. 2. Answer four (4) questions in Part A and all questions in Part B in the answer booklet provided. 3. You are not allowed to remove this question paper from the examination venue. Copyright © 2018 WOU 222 WUCP107/03 Part A (40 marks) Answer any four (4) questions. Each question carries 10 marks. 1. Briefly describe one (1) advantage and one (1) disadvantage for two (2) of the following visual aids. (a) Slides (b) Whiteboards {c) Overhead transparencies (a) Flipcharts 2. Briefly explain internal communication and external communication. Provide an example for each. 3. Briefly explain four (4) things to remember when negotiating in any work situation. 4. State five (8) steps you can take to transfer a call. 5. Briefly describe four (4) tips for writing memos. 6. Briefly explain two (2) of the following types of speech delivery methods. (a) Speaking from notes / Extemporaneous speech (b) Impromptu speech (c) Reading from prepared notes (4) Speaking from memory3 wucP107/03 Part B (60 marks) Answer both questions. Each question carries 30 marks. Question 1 Your company plans to rent a training hall from Straits Sdn Bhd to carry out three-day training for all your. marketing staff members. As the training is a full-day session, you will require Straits Sdn Bhd to make arrangements to provide meals and refreshments. You also need other training equipments and small rooms for several workshops. Write an email of enquiry to the manager of Straits Sdn Bhd, including: ‘© details of the training, «the requirements of the training (such as meals, equipment and small rooms); + the request for quotations; and + the action that you expect the manager to take. Question 2 You are the president of the Student Representative Club in Western Open University. You have been invited to speak to students on the following topic: The importance of good time management and steps to plan your time well. Write the speech that you will be making to the new students by sharing two (2) points on the importance of good time management and two (2) steps to plan your time well. END OF QUESTION PAPER