‘On Campus Index Number: wawasane Openunivensity the people's university Academic Session 2016/2017 Second Semester Examination April 2017 WUCP107/03 Workplace Communication Skills Instructions to candidates: Time: 2 hours, 1. Please check that this examination paper consists of three (3) pages of printed material before you begin the examination 2. Answer four (4) questions in Part A and all questions in Part B in the Answer Booklet provided. 3. You are not allowed to remove this question paper from the examination venue. Copyright © 2017 WOU 2br WUCP107/03 Part A (40 marks) Answer any four (4) questions. Each question carries 10 marks. 4. Briefly explain four (4) rules that you need to follow as an effective participant at any meeting. 2. Briefly describe four (4) common points of distraction for the audience during an oral presentation, 3. Briefly explain four (4) good practices in using mobile phones at the workplace. 4. Briefly describe four (4) criteria of effective slides. 5. Briefly explain four (4) important steps that will help you manage a conversation with an assertive caller. 6. Briefly explain two (2) advantages and two (2) disadvantages of email3 WwuGP10703, Part B (60 marks) Answer both questions, Each question carries 30 marks. Question 1 You are the committee member of the 2017 Graduation Night. Your committee is in charge of planning a graduation dinner for your seniors at Imperial Hotel Write an email of enquiry to the manager of Imperial Hotel to enquire about its dinner packages, including the following information: * details of the graduation dinner; = enquiries about the price and types of food available; * enquiries about other facilities (such as photo booth and sound system); and + actions that you expect the manager to take. Question 2 You are a final year student in Prestige Open University. You have been invited to speak to new students during the orientation week on the following topic: Benefits of sports to university students. Write the speech that you will be making to the new students by providing four (4) benefits. END OF QUESTION PAPER