SWISS-BELHOTEL INTERNATIONAL INDONESIA

POLICIES AND PROCEDURES

Department : Accounting Page : 1 of 2

Code : AC-15 Date :
Approved : General Manager Revision :

Subject : F&B CHECKS

ADJUSTMENT / VOID

Policy :

1. Any adjustments made to an outlet check, must be explained by waiter/s on the

check and must have the outlet Manager’s approval.

2. The explanation input into the computer should be short and to the point:

a. Misposting : wrong menu item

b. Misposting : wrong room number
c. Misposting : wrong settlement
d. Guest change his/her mind

Purpose :

To ensure that all voided and adjustment checks are approved, recorded, and controlled
promptly.

Procedure :

1. When a pre-checked bill needs to be voided, a reason must be inputted into the
computer and the bill.

2. The check itself should be crossed through and marked “void” and it must be
approved by Outlet Manager or his / her representative during his / her absence.

3. A void check must never be thrown away. It should be grouped with other voids and
adjustments made by the individual waiter/ess during the shift and be forwarded to
Income Auditor with the other checks for reference.

4. Then the Night Audit voids the bill through POS system.

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