Phone support and consulting for nurses

Questions:

FAMILY
 are you satified with family you are working in/how is the family?
 do you have any problems with health status of patient/has the patient’s
condition changed/did it get worse? Injections?

WORK
 Is your work focus only on taking care of elder or do you have to
provide to family besides taking care also another working activities which
have been set by family/ do you have to do some extra work?

ADMINISTRATION
 do you need help or support in area such as Gewerbe or SVA/Did you
pay your SVA

SATISFACTION WITH AGENCY

 are you satisfied with BestCare24
 what would you improve
 may we use your feedback as our reveiws on FB/website

TURNUS DATES IN CURRENT MONTH

RO-Diana:

1. Care e situatia la pacient? Cum e familia?

2. S-a agravat starea pacientului?
3. Pe langa activitatile de ingrijire pe care trebuie sa le faceti la caz, vi se
cere sa faceti si alte activitati extra? (ex: spalatul scarilor in bloc)
4. Primiti regulat banii de transport si SVA de la familie?
5. Turnusul/Turnusurile din luna curenta sunt: ____
6. Sunteti multumita de compania noastra? (Daca da, cereti sa va dea in
scris pe mail, prin mesaj pe telefon, pe facebook, whatsapp, oriunde. Faceti
screenshot si trimiteti la Victoria/Bogdan)

Se completeaza informatiile in fisierul „Phone Consulting.“

Fisierul se actualizeaza regulat cu ingrijitoarele noi si cele demisionate. Se adauga cele noi, se sterg
cele vechi.

Targetul este monitorizat si trebuie sa fie 5 ingrijitoare/saptamana.

In campul de comentarii se scrie pacientul la care e ingrijitoarea si daca totul e ok sau daca se plange
de anumite lucrurie care sunt acestea.
1 data pe luna, dupa ce face Victoria statistica se da mail si se spune in general care e situatia „Din 40
ingrijitoare sunate, 10 sunt nemultumite pt ca nu primesc banii in mana....“