Albos, Jasmin Rose D.

BA
152
2012-21691 Homework 3

1. I was able to interview a friend who now works as a business analyst at Amadeus. She works
with their customers closely to know what their needs are and the potential business changes
and processes. A business analyst should have a degree on IT or Computer Science, which was
perfect for her because she took up Computer Science in De La Salle University. She is an expert
in System Analysis, which in a skill she needed for her to get the job. Prior to her accepting the
job, she didn’t have much experience on dealing with different clients and organizations. She
also didn’t know much about the travel industry, but she was willing to learn so she accepted
the job.
2. Below is the job description for a business analyst at Amadeus

Job description
If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even
more rewarding. We are one of the world’s top 15 software companies: we provide technology
solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse,
multicultural environment exciting? Are you ready to make an impact across the world? Great, then join
us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Role Description:
The Business Analyst will work with existing and potential airline customers to identify business
requirements, provide sales and implementation support, and identify business process changes. This
position involves collaboration with clients, industry organizations, and other Navitaire teams to identify
and address complex problems and to deliver solid, successful, innovative products and solutions that
support our customer’s objectives. The Business Analyst will be a subject matter expert on non-flight
ancillary systems functionality.

Key Areas of Responsibility:

· Provide subject matter expertise on Travel Commerce functionality
· Address customer inquiries and issues
· Document and clarify business requirements and produce detailed use cases for enhancements and
changes
· Perform product validation testing of new functionality
· Provide on-going assistance and support to Navitaire Development, Quality Assurance, Customer
Support teams
· Assist with the creation and update of published customer documentation
· Perform business and systems analysis for product initiatives
· Support sales pursuits involving existing and new customers
· Other related duties as assigned

Basic Qualifications:
· Bachelor`s Degree in IT, Computer Science or equivalent.
· Prior experience in any of the following: Business/System Analysis, Requirements Gathering/Analysis,
Albos, Jasmin Rose D. BA
152
2012-21691 Homework 3
Software Quality Assurance, Software Development
· Prior experience in working with Airline or Travel Industry products (e.g. New Skies, Open Skies)
· Previous experience working directly with customers
· Proven ability to document and solve problems and issues effectively.
· Excellent verbal and written communication skills
· Excellent interpersonal and facilitation skills
· Flexible work schedule; willing to travel

Preferred Qualifications:
· Knowledge of airline and/or travel industry business processes
· Knowledge of travel industry groups, practices and/or standards: IATA, ATA, ATPCo, OTA
· Previous experience working with (i.e., using, envisioning, designing, or testing) travel industry systems
or applications aside from Navitaire

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to
equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or
disability.

The above JD is an example of a competency based Job Description. Here, the nature of the job was
given and the responsibilities were listed so that the potential employee would know what he/she needs
to do the job. Furthermore, the JD lists down demonstrable characteristics that a person should have to
perform the job. For example, the JD included that the employee should have proven ability to
document and solve problems and issues effectively.

3. Based on my interview and the Job Description given above, I think what the interviewee said about
the nature of her work is pretty much the same as what was described in the JD. The Job Description
gave specific skills and responsibilities, and included characteristics one must possess to be a business
analyst at Amadeus.

4. What I would add to the Job Description is to have a proven discipline to work independently in a
dynamic, fast-paced environment. Given that the industry is very dynamic and changes occur every now
and then, I think having a mindset of being independent when required is a must for this kind of job.
Leadership skills are also needed because he/she would also be working with people from different
departments.