Bauer , Malike and Falik , (2006)

study revealed that the quality of e-banking portalshas a significant

impact on the consumers quality perception in the internet
providing banks which serves a promising start for the best
establishment of an effective
qualityma n a g e me n t . Th e e mp i r i c a l mo d e l s t u d y v a l id a t e d a me a s
u r e me n t mo d e l f o r
web – q u l a i t y m o d e l b a s e d o n s e c u r i t y , t r u s t , b a s i c
s e r v i c e q u a l i t y , v a l u e , t r u s t , responsiveness , buying service
quality to achieve the best customer satisfaction.