Serious Services LLC

Warning Letter
low potential impact Final
Rule is broken for the
first time
Warning Dismissal
Final Warning Letter Letter
high potential impact
Rule is broken for the
second time or several
rules are broken at the Final Warning Letter Dismissal
same time
Rule is broken for the
third time, or rule-
breaking caused injury Dismissal
or death, or was done
recklessly or wilfully

Contract HSE Plan 20 – C -1-

 CONTENTS
1.0 INTRODUCTION ...........................................................................................................................5
2.0 PERFORMANCE MONITORING ...............................................................................................5
2.1 HSE Targets ........................................................................................................................................... 5
2.2 HSE Key Performance Indicator (KPI) .................................................................................................. 5
3.0 LEADERSHIP AND COMMITMENT ........................................................................................6
3.1 Visibility ................................................................................................................................................. 6
4.0 POLICY AND OBJECTIVES .......................................................................................................6
4.1 HSE Policy Statement ............................................................................................................................ 6
4.2 Distribution and availability ................................................................................................................... 6
4.3 HSE Policy Dissemination ..................................................................................................................... 6
4.4 Review of HSE Policy ............................................................................................................................ 7
4.5 Objectives ............................................................................................................................................... 7
4.6 Challenges .............................................................................................................................................. 7
5.0 ORGANISATION, RESPONSIBILITIES, RESOURCES, STANDARDS AND
DOCUMENTS ...............................................................................................................................................7
5.1 Organization chart .................................................................................................................................. 7
5.2 Roles and Responsibilities ...................................................................................................................... 8
5.3 Resources................................................................................................................................................ 8
5.4 Competence ............................................................................................................................................ 8
5.5 HSE in-house Training ........................................................................................................................... 9
5.6 HSE Mandatory Training ....................................................................................................................... 9
5.7 Occupational Health Awareness ............................................................................................................. 9
5.8 Environmental Protection ..................................................................................................................... 10
5.9 Sub-Contractors .................................................................................................................................... 10
5.10 Communication ............................................................................................................................... 11
5.11 HSE Meeting Programme ............................................................................................................... 11
5.12 HSE Performance ............................................................................................................................ 12
5.13 Standards and Document Control .................................................................................................... 12
6.0 HAZARDS AND EFFECTS MANAGEMENT PROCESS ......................................................12
6.1 METHODS AND PROCEDURES FOR HAZARDS AND EFFECTS MANAGEMENT ................................12
6.2 ROAD TRANSPORT/JOURNEY MANAGEMENT ..............................................................................13
6.3 STOP ..........................................................................................................................................13
6.4 CHEMICAL HANDLING.................................................................................................................14
7.0 PLANNING AND PROCEDURES ............................................................................................. 14
7.1 HSE PLAN ...................................................................................................................................14
7.2 EMERGENCY RESPONSE ..............................................................................................................14
7.3 EMERGENCY DRILL .....................................................................................................................15
7.4 MEDICAL FACILITIES ..................................................................................................................15
7.5 HYGIENE .....................................................................................................................................15
7.6 FIRST AID ....................................................................................................................................16
8.0 IMPLEMENTATION, MONITORING & CORRECTIVE ACTION ....................................16
Feedback / Analysis: ............................................................................................................................16
Comparison of performance: ...............................................................................................................16
8.1 IMPLEMENTATION .......................................................................................................................17
8.2 MONITORING...............................................................................................................................17
8.3 CORRECTIVE ACTION ..................................................................................................................17
8.4 ACCIDENT/INCIDENT ...................................................................................................................18

Contract HSE Plan 20 – C -2-

9.0 AUDIT & INSPECTION ..............................................................................................................18
9.1 AUDIT PLAN ................................................................................................................................18
9.2 INSPECTIONS ...............................................................................................................................19
10.0 REVIEW ........................................................................................................................................19

COPY HOLDERS

HELD BY Company Control Location

Copy No.
Contract Manager Serious 1
Services
Contract Holder PDO 2
Site Representatives PDO 3, 4, 5, 6
Operations Manager (Mainten) Serious 7
Services
Operations Manager (Catering) Serious 8
Services
Sub contractor-Environment Al-Katheery 9
Sub contractor-Transportation Cold Line 10
Sub contractor-Gardening Al Raboa 11
Site Manager Serious 12, 13, 14, 15
Services
HSE Manager Serious 16
Services
HSE Advisors Serious 17, 18, 19,20
Services
Hygienist Serious 21
Services

Contract HSE Plan 20 – C -3-

Scope of the Contract HSE Plan:
The HSE Plan is prepared for Integrated Estate Services -North for carrying out work on contract
No.C31-0538 (Catering, Maintenance and Environmental Services). The scope includes:
 Management of Environmental Services provided by subcontractor Al-Khateery.
 Maintenance services for camp related facilities and A/c systems in oil & Gas production
stations.
 Gardening services
 T.V. System maintenance and pay satellites. (Deploying sub contractor- Management and
control of all furnishings (except office furniture)
 Catering services
 STP operation & Maintenance
 Civil project Works

Control of the Contract HSE Plan:

The contract HSE Plan is prepared by the HSE Manager, reviewed by Contract Manager and
approved by the General Manager.

Controlled copies of the HSE Plan shall be issued to above copy holders, Suggestions to amend
the HSE Plan shall be addressed to the HSE Manager.

The copy holders shall be responsible for maintenance of their respective copies of the HSE Plan.

On receipt of year 20.. HSE plan, the copy holder is responsible to remove and destroy old copy
of the HSE Plan.

Contract HSE Plan 20 – C -4-

1.0 INTRODUCTION
This contract HSE Plan sets targets and action items for Serious Services LLC, its subcontractors
to improve HSE performance. This HSE Plan revised from the action items derived from Serious
Services & client’s workshop, Serious Services HSE Management System review held at
corporate level and Serious Services and sub-contractors interior review meeting held in ?

2.0 PERFORMANCE MONITORING

2.1 HSE Targets

Target Actual Target Remar

No Performance Indicator
2008 2008 2009 ks
1 Fatality 0 0 0
2 Lost Time Incident Frequency (LTIF) 0.4 0 0.3
3 Total Reportable Case Frequency (TRCF) 4.5 0 4
4 Road Traffic Accident Frequency (RTAF) 0.65 0 0.5
5 Food Poison Case 0 0 0
Total Reportable Occupational Illness
6 4.5 0 4
Frequency (TROIF)
7 Environmental Incidents 0 0 0

2.2 HSE Key Performance Indicator (KPI)

Target
No Performance Indicator
2009
Mandatory HSE Training
1 95%
Report Mandatory HSE Training Compliance.
Planned in-house training
2 95%
Follow in-house training plan included in HSE plan.
3 Execution of Planned HSE Audits
95%
HSE audit plan implementation
4 HSE Plan action
90%
Close-out actions specified in the HSE Plan.
5 Drivers/Operators Competent
Ensure drivers/operators are assessed and confirmed as competent to 100%
work.
6 Vehicle RAS Compliance 100%
7 Employee medical Check-up 90%
8 Food safety and work hazards 15 different poster preparation. 90%

Contract HSE Plan 20 – C -5-

3.0 LEADERSHIP AND COMMITMENT
The Management of SERIOUS SERVICES LLC and various section heads are firmly committed
to maintaining and continuously improving of HSE management system and to protect health,
safety of Serious Services employees and also others who may be affected by its activities and to
the protection of environment at all work places and will ensure that no environmental hazard
will be created by the activities of Serious Services and sub-contractors.

3.1 Visibility

No Action Action Party Target

Management visit to convey safety message, General
1 Monthly
staff meeting and inspection/audit. Manager/Contract Mgr
HSE Manager/Quality Manager visit for
HSE Manager/Quality
2 inspection, compliance audit, meeting, training, Monthly
Manager
QHSE workshop.
Prepare new 15 QHSE posters to spread food
HSE Manager/Quality
3 safety and work hazards message among Feb-2009
Manager
employees.
Continuation of award scheme and reward best Operations Manager/HR
4
employee of the month award to staff. Manager Monthly
Director of Operations/
5 Select best location for the year 2008 award. Feb-2009
Quality Manager
Meet the criteria of evaluation process for HSE Manager/Quality
6 March-09
zonal safety award 2008. Manager
Distribute HSE Diary-2009 to functional heads
7 HSE Manager January-09
and locations.

4.0 POLICY AND OBJECTIVES

4.1 HSE Policy Statement

No changes in HSE policy same policy will be continued for the year 2009.

4.2 Distribution and availability

Serious Services Management will ensure that all concerned parties (including subcontractors and
LCC) are provided with a copy of the HSE policy statement. The policy shall be displayed on
relevant notice boards, and made available in the relevant working languages of the employees.

No Action Action Party Schedule

Distribute new HSE Slogans for the year 2009 HSE Manager/
1 Feb 2009
and display at locations. HSE Advisor
Set QHSE objectives, targets and KPI for the General Manager/
2 Jan-2009
year 2009. Contract Manager

4.3 HSE Policy Dissemination

Contract HSE Plan 20 – C -6-

 No Action Action Party Schedule
Communicate HSE Policy, Alcohol & Drug Policy, HSE Manager/ For new
1
and No-smoking policy to new employees. HSE Advisor arrivals

4.4 Review of HSE Policy

No Action Action Party Schedule

Contract
Revise commuting policy in line with PDO new
1 Manager/ Mar-2009
commuting policy and communicate to staff.
HSE Manager

4.5 Objectives

The main objective of this plan is to drive HSE improvement throughout the contract in all
Serious Services locations in a consistent manner and to ensure that the HSE performance targets
set out in this plan are achieved through action items planned.

 Achieve continuous improvement of LTIF, TRCF, RTAF, TROIF

 Attain improvement in Road Safety through the agreed action items from workshop and
meetings with client and Sub-contractors.
 Manage sub-contractors/vendors more effectively for the minimization of incidents
through hazard elimination and control measures.
 Training to ensure competent workforce.
 Meeting the Key Performance Indicators (KPI) targets.

4.6 Challenges

 Road Safety
 Improving QHSE awareness of staff
 Compliance to ISO/HACCP requirements

5.0 ORGANISATION, RESPONSIBILITIES, RESOURCES, STANDARDS AND

DOCUMENTS

SERIOUS SERVICES recognizes that to fulfill the requirement of HSE is the responsibility of
line management, hence the Contract Manager/Operations Managers, being overall in charge, is
responsible for the implementation and maintaining HSE and Hygiene requirements. Operations
Manager, Site Manager, Camp Boss, Section Heads is held responsible for their respective areas.
The role played by HSE Manager, Hygienist, HSE advisors are for consultation, guidance
monitoring of the implementation of the HSE plan and for developing and maintaining HSE
Management System.

5.1 Organization chart

No Action Action Party Schedule

1 Update site organization chart Contract Manager/ Feb-2009

Contract HSE Plan 20 – C -7-

 Operations Manager

5.2 Roles and Responsibilities

Operations Manager being overall in charge is accountable for the Management of HSE
throughout the contract. However, the team of Operations Manager, Site Manager, Supervisors,
Camp Boss and work co-coordinators, Permit Applicant, Permit Holders and Foreman are
responsible for ensuring that activities are carried out in accordance with the Serious Services
HSE Plan.

HSE Manager shall be responsible for monitoring of HSE Plan in the contract and providing
professional HSE advice to the line management. HSE Advisors, Hygienist are responsible to
provide professional HSE & Hygiene advice to the line management, monitoring implementation
of HSE Plan of the respective location, facilities and line management for continuous
improvement in HSE across the operation.

No Action Action Party Schedule

Ensure availability of tasks and targets for all Operations
1 May-2009
employees at site. Manager

5.3 Resources

Serious Services Management shall provide adequate competent human resources, equipment,
vehicles, tools and financial resources for the effective HSE Management System throughout the
project.

5.4 Competence

No Action Action Party Schedule

Conduct a HSE workshop on supervision of HSE Contract
1 for supervisory level of staff. Manager/HSE May-2009
Manager

Contract HSE Plan 20 – C -8-

5.5 HSE in-house Training

Responsible
Qarn
Training Type Person Fahud Yibal Lekhwair
Alam
(Leader)
Hygiene Hygienist Feb-2009 Jan-2009 Mar-2009 Feb-2009
HACCP Hygienist May-09 Apr-2009 May-2009 Jan-2009
Aug-
Work hazards (HEMP) HSE Advisor Sep-2009 July-2009 Aug-2009
2009
Dec- Nov-
5-S Refresher Training Hygienist Oct-2009 Dec-2009
2009 2009
Road Safety HSE Advisor Jan-2009 Feb-2009 Jan-2009 Mar-2009
Mar- Mar-
Emergency Procedures HSE Advisor Feb-2009 Apr-2009
2009 2009
Fire Safety HSE Advisor Apr-0907 June-09 Apr-2009 May-2009
Health Hazards (HRA) HSE Advisor Jun-2009 May-09 June-2009 Nov-2009
July- July-
Food Poison & Control Hygienist Aug-2009 Sep-2009
2009 2009
Aug-
Environmental Protection HSE Advisor Sep-2009 Sep-2009 July-2009
2009
Journey Management HSE Advisor Oct-2009 Oct-2009 Nov-2009 June-2009
Manual Nov- Dec-
HSE Advisor Dec-2009 Oct-2009
Handling/Equipment Safety 2009 2009

5.6 HSE Mandatory Training

No Action Action Party Schedule

Mandatory training of employees (As required in C-9) Site Mgr/
1 Monthly
or as per contractual requirement. HSE Advisor
Update HSE training records and verify that all HSE Advisor/
2 Monthly
employees attended mandatory HSE training courses. Hygienist
Arrange food safety mandatory training for Hygienist/Qual
3 Quarterly
supervisory staff. ity Manager
Executives attend the ‘HSE for Senior Executive As scheduled
4 Executives
Training in 2009’ arranged by PDO. by PDO
Managerial positions staff attend the “HSE for As scheduled
5 Managers
Managers training’ arranged by PDO by PDO
Supervisory staff/charge-hand/foreman attend the As scheduled
6 Supervisors
‘HSE for Supervisors Course’ arranged by PDO by PDO

5.7 Occupational Health Awareness

No Action Action Party Schedule

1 Prepare alcohol abuse alert and distribute to the HSE Manager May-2009

Contract HSE Plan 20 – C -9-

 location to alert the staff about the hazards of
alcohol consumption.

5.8 Environmental Protection

No Action Action Party Schedule

Monitor and report water and electricity Site
Each month
1 consumption. Manager/HSE
before 5th
Advisor
Induct new staff on environmental protection. HSE Manager/
2 New arrivals
Quality Manager
Collect renewed license/certificates (STP, scrap Site
3 yard, sludge farm) from authorities and display at Manager/HSE August-2009
prominent places. Advisor

5.9 Sub-Contractors

The sub-contractors shall be subject to the same standard, as SERIOUS SERVICES is required to
comply in the performance of contract. Regular audits/inspections will be planned and conducted
to verify and assess sub-contractors compliance to HSE Management System.

The HSE Advisor will monitor sub-contractors compliance at site and non-compliance shall be
reported to site manager and contract manager for appropriate action.

Related HSE statistics of sub-contractors shall be included into SERIOUS SERVICES statistics.
All sub-contractors are accountable for their respective HSE performance and shall be required to
meet Key Performance Indicator and targets in line with Serious Services and PDO HSE
objectives.

The sub-contractors HSE Statistics shall be included into contract HSE Statistics. Sub-contractors
performance shall be closely monitored and incorporated in the Serious Services overall HSE
performance/Statistics.

The sub-contractor HSE Performance will also be included on the agenda of regular Serious
Services HSE Management System reviews for this contract.

Contract HSE Plan 20 – C - 10 -

 No Action Action Party Schedule
Revise sub-contractors HSE assessment check-list
1 HSE Manager March-2009
and distribute to the location.
Monitor sub-contractor compliance to contract Site Manager/
2 Monthly
HSE requirement. HSE Advisor
Assess sub-contractors HSE-MS system prior to Contract Mgr/ Prior to
3
awarding contract. Site Manager contract award

Control of Suppliers: Vendor/Supplier/Third Party Performing Services for Serious Services or

its sub-contractors that involve Journeys to site and irregular presence on site will not be required
to prepare HSE Plan. They will be monitored by Site Manager/Operations Manager.

5.10 Communication
Communication is a two way process to ensure that relevant HSE information is communicated to
all concerned.

5.11 HSE Meeting Programme

5.11.1 Objectives:

 Review previous Minutes of meeting and ensure that actions are closed-out.
 Active participation and commitment to the HSE-MS.
 Communicate HSE performance and resolve any HSE issues and outstanding items
 Interact between Serious Services and Sub-contractors key personals to cascade the HSE
messages to the staff.
 Discuss and find way to control hazards, unsafe acts & conditions.
 Get the feed back from employees and pass appropriate message
 Encourage communication and debate

5.11.2 Code of conduct:

1) Coastal HSE Meetings: Incorporated with quarterly Management meeting, General

Manager, top management, contract manager, operational team, and HSE teams will be
participated.
2) Interior HSE Meeting: Interior HSE meeting will be held in PDO Fahud, Lekhwair, Yibal
and Qarn Alma, Serious Services and sub-contractors key personals will be participated.
Meeting will be held monthly.
 All proceedings will be minuted, distributed and filed.
 Attendance will be recorded for all meetings
 All action items arising from meetings will be tracked and closed within target dates
 Preparation of Agenda will be decided with the discussion of concerned persons.

5.11.3 Meeting Structure:

Area Timing Participants

Jan-2009, May-2009, Management Team, Operations
Coastal HSE Meeting
August-2009, Nov-2009 Team & HSE Team

Contract HSE Plan 20 – C - 11 -

 Key personals group
Weekly Location staff
meeting
Location HSE Meeting Serious Services & Sub-contractors
Monthly
(Fhd, Lekh, Yib & QA) Key personals
QHSE Alert discussion
Quarterly Location Staff
and communication

5.12 HSE Performance

HSE LTI notice boards will be updated at corporate and location daily and the project HSE
performance shall be communicated with the employees during the HSE meeting.

No Action Action Party Schedule

HSE Advisor/
1 Update HSE LTI board on daily basis Daily
HSE Assistant
Arrange celebration and award gift to staff for
2 Contract Manager March-2009
the achievement of 2 years LTI free.
Update HSE performance data and
HSE Manager/
3 communicate to management and contract Monthly
Contract Manager
holder.

5.13 Standards and Document Control

Applicable Serious Services HSE Procedures, standards, guidelines and documents shall be used
for the entire scope of work in different locations. Serious Services documents shall be revised as
and when required. HSE Manager shall maintain these documents for reference and use.

6.0 HAZARDS AND EFFECTS MANAGEMENT PROCESS

6.1Methods and Procedures for Hazards and Effects Management

Hazards have been identified and assessed for all activities including sub-contractors activities in
the contract and documented on HEMP Register. Copies of the Hazard and Control Sheets will
be distributed to Site Managers and sub-contractors for reference in their respective activities.

The work coordinators and Supervisors will ensure that control measures mentioned on the
HEMP sheets are implemented. The HSE Advisor will carry out periodic check on awareness
among site personnel of the hazards and report any non-compliance for corrective action. The
HEMP sheets will be reviewed for the changes required and will be updated accordingly.

Contract HSE Plan 20 – C - 12 -

 No Action Action Party Schedule
Prepare HEMP for accommodation /desert living and
1 HSE Manager Feb-2009
distribute to location.
Conduct a HSE workshop on HEMP for supervisory
2 HSE Manager May-2009
staff.
Presentation to Operations Manager on critical control Quality
3 Feb-2009
points amendment. Manager
Every
4 Refer to Hazard Register for preparing Job HSE Plans. Supervisor
PTW

6.2 Road Transport/Journey Management

No Action Action Party Schedule
Execute inspection/audit on each vehicle including sub- Site Manager/
1 Monthly
contractors vehicles for the compliance with SP-2000 HSE Advisor
Make available updated light and heavy vehicles (May
HSE Manager/
2 2007) Journey Management MAP at journey managers Mar-2009
Journey Mgr
office.
Carry out drivers on job assessment and analyze the May-2009,
3 HSE Advisor
result. Nov-2009
Before
4 Update RAS sticker once it gets expires. HSE Advisor
expiry
Effectively monitor the use of shift commuting buses by Site Manager On each
5
logging passengers and random verification. /Journey Mgr trip
Mar-09,
Continue with campaign to promote awareness about the
Operation Mgr June-09,
6 use of private vehicle hazards and encourage to use
/HSE Advisor Sep-09,
company provided transport.
Dec-09
Journey
Ensure sub-contractor vehicle and drivers comply with Project
7 Manager, Site
Journey Management System Duration
Manager

6.3STOP
No Action Action Party Schedule
Analyze STOP findings and report to contract
1 HSE Manager Monthly
holder.
Site Manager/
2 Carry out STOP observation. Supervisor/ Monthly
HSE Advisor

Contract HSE Plan 20 – C - 13 -

 6.4Chemical Handling
No Action Action Party Schedule
Ensure SHOC/MSDS are available at site for HSE Advisor/Camp
1 Monthly
the chemical in use, update chemical list Boss
Conduct Toolbox talks on risks of chemical HSE Advisor/Camp Selected
2
exposure. Boss Week
Ensure all staff and sub-contractors staff issued Supervisors/Camp Project
3
the right PPE for handling of chemicals. Boss Duration

7.0 PLANNING AND PROCEDURES

Emergency Drills shall be conducted as scheduled to test the proficiency of the workforce to
handle the specific emergency. Any action points arising out of the drill will be discussed with
the employees and corrective actions will be taken.

7.1 HSE Plan

No Action Action Party Schedule

Conduct HSE workshop to set the action items for Contract Manager/
1 Jan-2009
2009 HSE plan with location key staff. HSE Manager
2 Distribute HSE Plan to the concerned. HSE Manager Feb-2009
Arrange a workshop to communicate HSE Plan Site Manager/
3 Feb-2009
action items to staff. HSE Advisor
Prepare HSE Plan compliance report and submit
4 HSE Manager Monthly
to contract holder.

7.2 Emergency Response

No Action Action Party Schedule

HSE
1 Conduct emergency drills with observers as scheduled. Refer 7.3
Manager

Contract HSE Plan 20 – C - 14 -

7.3 Emergency Drill

Emergency Responsible Qarn

Fahud Yibal Lekhwair
Type Person (Leader) Alam
Site Manager/
Evacuation Jan-2009 July-2009 Apr-2009 Oct-2009
HSE Advisor
HSE Advisor/
Man Lost Mar-2009 Sep-2009 June-2009 Dec-2009
Journey Manager
Fire At work Supervisor/HSE
May-2009 Nov-2009 Feb-2009 July-2009
place Advisor
Medical HSE Advisor/
July-2009 Jan-2009 Aug-2009 Mar-2009
Emergency Hygienist
Catering Mgr/
Food Poison Nov-2009 May-2009 Dec-2009 Jan-2009
Hygienist
Road Traffic HSE Advisor/
Sep-2009 Mar-2009 Oct-2009 May-2009
Accident Journey Mgr

7.4 Medical Facilities

No Action Action Party Schedule

1 Record and report sickness to Management. HSE Advisor Monthly
Arrange Routine Medical Fitness examinations to
2 HSE Advisor Monthly
employees.
Renew medical examination for catering employees
3 HR Manager Aug-2009
with Ministry.

7.5 Hygiene

No Action Action Party Schedule

Hygienist/ Daily/Weekly
1 Verify HACCP compliance and HACCP records.
Catering Manager /Monthly
Catering
Monitor and record temperature in given chart
2 Supervisor/ Daily
thee times in a day.
Hygienist
Catering
Preserve food sample for 96 hours in specified
3 Supervisor/ Daily
cold unit.
Hygienist

Contract HSE Plan 20 – C - 15 -

7.6 First Aid

No Action Action Party Schedule

Refresh first aiders training and display first aiders Site Manager/
1 Monthly
name at prominent places. HSE Advisor
Inspect first aid kits are available at worksite, office, HSE Advisor/
2 Monthly
camp, vehicle, workshop. Hygienist

8.0 IMPLEMENTATION, MONITORING & CORRECTIVE ACTION

Line management and as a team all employees shall be held responsible for HSE performance.
HSE personnel will assist in implementing various activities and will monitor HSE performance
by visits, inspections and audits.

Performance Indicators: HSE Manager will monitor the compliance every month. Contract
Manager will check the compliance every month and performance will be discussed in corporate
quarterly HSE meeting.

Achievement of Milestones: The HSE Manager will specify achievement of milestone in the
month end report. Achievement will be discussed in Quarterly HSE meeting.

Close out action items: The reports of closing items from inspections and audits shall be sent to
the particular location Operations Managers for action and the HSE Manager will monitor the
actions.

Road Safety Checks: Daily and monthly vehicle checks will be conducted at site and report will
be maintained by HSE Advisor and for further action report will be sent to transportation
manager through HSE Manager.

Compliance against targets: SERIOUS SERVICES HSE plan sets the targets for the contract.
The HSE Manager shall monitor and update the performance achieved against targets on monthly
basis.

Feedback / Analysis:
The results of performance indicators shall be reviewed in management review meeting and
corrective actions shall be allocated to the responsible persons.

Comparison of performance:
The HSE Manager shall maintain comparison of performance between different locations.

Contract HSE Plan 20 – C - 16 -

8.1Implementation
No Action Action Party Schedule
Ensure that all control and recovery measures are in
Supervisors/
1 place at site during the execution of work and tool box Daily
Site Manager
talk is conducted.
Develop HSE plan monitoring chart and ensure the HSE Manager/ Monthly
2
implementation. HSE Advisor
Prepare trend analysis on HSE performance
indicators, STOP, incident analysis, occupational
3 Quarterly
illness, sickness absenteeism and recommend HSE Manager
improvement and initiate action.
Develop HSE activity program for HSE meetings,
4 HSE inspections, audits, emergency drills, HSE HSE Advisor Monthly
trainings.

8.2 Monitoring
No Action Action Party Schedule
Monitor HSE Performance Indicator, identify areas
HSE Manager/
1 for improvement and recommend corrective action in Quarterly
Quality Mgr
corporate Management HSE Meeting
Monitor and report the progress on HSE compliance
2 Site Manager Monthly
of sub-contractors in HSE meeting.

8.3 Corrective Action

No Action Action Party Schedule
Prepare inspection/audit report and distribute to the HSE Manager/ After the
1 concerned locations site manager for corrective Quality inspection/
actions. Manager Audit
HSE Manager/
on agreed
2 Follow-up and close out actions items Quality
target date
Manager

Contract HSE Plan 20 – C - 17 -

 8.4Accident/incident
No Action Action Party Schedule
Written report will be passed to HSE
Manager on all accidents/incidents Site Manager/ Within 24 hrs
1
occurring at site or any other concerned HSE Advisor of occurrence
work places.
Contract Manager/ Within a
Investigate medium and high potential
2 HSE Manager/ week after
accidents/incidents and prepare report.
Quality Manager occurrence
Review and close out the recommended Contract Manager/ On agreed
3
action items. HSE Manager target date

9.0 AUDIT & INSPECTION

9.1Audit Plan
Four types of audits will be carried out as shown below:

Level-1 Audits: Organised and run by QHSE Team

Responsible Qarn
Audit Fahud Yibal Lekhwair
Person (Leader) Alam
Carry out food safety
HSE Manager/ Mar-
& QHSE Compliance Nov-2009 June-2009 Aug-2009
Quality Manager 2009
audit in the locations.
Conduct audit on
head office journey HSE Manager May-2009
management system.

Level-2 Audits: Organised and run Serious Services Management & Certified internal audit
team

Responsible Qarn
Audit Fahud Yibal Lekhwair
Person (Leader) Alam
Carry out
Certified internal
ISO/HACCP internal Sep-2009 Nov-2009 Sep-2009 Oct-2009
auditor
audit.

Level-3 Audits: External Surveillance Audit Organised by Serious Services and run by
External ISO/HACCP audit team

Contract HSE Plan 20 – C - 18 -

 Responsible Qarn
Audit Fahud Yibal Lekhwair
Person (Leader) Alam
Arrange to carry out
External Certified
ISO/HACCP external Mar-2009
auditor
compliance audit.

Level-4 Audits: Sub-contractors Audit by HSE Team

Responsible Qarn
Audit Fahud Yibal Lekhwair
Person (Leader) Alam
Carry out journey management
audit on commuting bus
HSE Manager June-2009
services at Cold Line Trading,
Adam.
Conduct audit on Gardening
Services at Rabou office, HSE Manager July-2009
Fahud.
Carry out Environmental
Services Compliance audit at HSE Manager Mar-2009
Al-Katheery office, Fahud.

9.2 Inspections
No Action Action Party Schedule
Carry out inspection in location during site
1 HSE Manager/ Monthly
visit.
Quality Manager
Conduct inspection in sub-contractors
HSE Advisor/
2 worksite, maintenance workshop, sludge Monthly
Site Manager
farm, waste yard, STP and call of work.
Carry out inspection in catering facilities and
3 Hygienist Monthly
accommodations.

10.0 REVIEW
Management review meeting will be held quarterly at SERIOUS SERVICES head office.
Effectiveness of the HSE activities will be reviewed. Senior Management, Operations team and
QHSE team will be participated in the review meeting and reviews HSE Management System, its
effectiveness and suitability in:
 Managing HSE risks
 Reinforcing efforts to continually improve HSE performance
 Ensuring its continuing suitability and effectiveness

The issues to be addressed as part of the review process typically include:

 Any recommendations which have been made in audit reports.

Contract HSE Plan 20 – C - 19 -

  Any recommendations made in investigating incidents.
 Extent of follow-up on audit and incident action items
 The continuing suitability of Serious Services HSE policy
 The continuing suitability of Serious Services HSE objectives and consequent
amendments to the HSE Plan and HSE Management System documentation if necessary
 Performance against targets
 Resources allocated to achieve HSE objectives.
No Action Action Party Schedule
Jan-2009,
Contract Manager/
Review HSE Management System, QHSE April-2009,
1 HSE Manager/
Performance, and Accident/incident review. July-2009,
Quality Manager
October-2009
Review critical control point of food
2 operation and prepare documentation for Quality Manager March-2009
implementation.
HSE Plan compliance review of PDO Contract Manager/
3 Monthly
contract. HSE Manager
4 Review HSE Plan and its implementation. HSE Manager Jan-2009

Contract HSE Plan 20 – C - 20 -