EVIDENCIA

AP12-EV03- “INFORME DE CAPACITACIÓN DE PERSONAL”

PRESENTADO POR:
YINNA PAOLA GUERRA PEDROZA

PRESENTADO A:
CARMEN ALICIA CAMPO

SERVICIO NACIONAL DE APRENDIZAJE SENA

27 DE AGOSTO DE 201

INTRODUCCION
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/"# $%+ "&+ /" /"&(%%+##+ /" #+& R" %&+& > .(!+&8 #( ($( '( ! .$# ( $+%
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O?JETIVO GENERAL
 P%"$(%(% (# $"%&+!(# $(%( #( "*" ! "; "!'" /" & & %"&$+!&() # /(/"&
, " (& .(! "! & & $ "&'+&=
?% !/(% +$+%' ! /(/"& /" /"&(%%+##+ $"%&+!(# "! #+& (%5+& ( ' (#"& $(%(
+'%+& $ "&'+& $(%( #+& , " "# +#()+%(/+% $ "/" &"% +!& /"%(/+=
M+/ ; (% ( ' ' /"& $(%( +!'% ) % ( %"(% ! # .( /" '%()(*+ &(' &;( '+% +8
! %"."!'(% #( .+' <( ! /"# '%()(*(/+% 9( "%#+ . & %" "$' <+ (#(
& $"%< & ! ( +!"& /" 5"&' !=
D"; ! % "# $#(! /" ($( '( ! /" $"%&+!(# "! #( ".$%"&( "<"!'+& $(#.(
%"(# /"; ! "!/+ (& & & !/ (/+%"& /" <"!'(&=

O?JECTIVOS ESPECIFICOS

P%+$+% +!(% +% "!'( ! " !;+%.( ! %"#(' <( ( #+& +)*"' <+& /" #(
E.$%"&(8 & +%5(! 6( !8 ; ! +!(. "!'+8 !+%.(& $+# ' (&=
P%+<""% +!+ . "!'+& /"&(%%+##(% 9() # /(/"& , " )%(! #( '+'(# /(/ /"
%", "% . "!'+& $(%( "# /"&".$#"+ /" $ "&'+& "&$" ; +&=
A ' (# 6(% (.$# (% #+& +!+ . "!'+& %", "% /+& "! %"(& "&$" (#6(/(&
/" ( ' < /(/=
C+!'% ) % ( "#"<(% .(!'"!"% ! ) "! ! <"# /" "; "! ( !/ < / (#
%"!/ . "!'+ +#" ' <+=
A /(% "! #( $%"$(%( ! /" $"%&+!(# (# ; (/+8 ( +%/" +! #+& $#(!"&8
+)*"' <+& %", "% . "!'+& /" #( E.$%"&(=
A$+ (% #( +!' ! /(/ /"&(%%+##+ !&' ' +!(#=

5. Definición de los objetivos del informe de capacitación.

Objetivos del informe

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"; ( ( +%5(! 6( +!(# "#"<(!/+ "# ! <"# /" %"!/ . "!'+ /" #+& +#()+%(/+%"& 8
+! "##+8 (# ! %"."!'+ /" #( $%+/ ' < /(/ %"!/ . "!'+ /" #( ".$%"&(=
M"*+%(% #( !'"%( ! "!'%" #+& +#()+%(/+%"& 8 +! "##+8 ( "#"<(% "# !'"%4& $+% "#
(&"5 %(. "!'+ /" #( (# /(/ "! "# &"%< +=
S(' &;( "% . & ; #."!'" %", "% . "!'+& ; ' %+& /" #( ".$%"&( "! .('"% ( /"
$"%&+!(#8 &+)%" #( )(&" /" #( $#(!"( ! /" %" %&+& 9 .(!+&=
G"!"%(% +!/ '(& $+& ' <(& ."*+%(& "! "# # .( /" '%()(*+8 #( $%+/ ' < /(/ #(
(# /(/ 8 +! "##+8 ( "#"<(% #( .+%(# /" '%()(*+=
L( +.$"!&( ! !/ %" '(8 "&$" (#."!'" "!'%" #(& (/. ! &'%(' <(&8 , " ' "!/"! (
+!& /"%(% (& #( $(5( , " (& ." #( ".$%"&( $(% & $(%' $( @! "! $%+5%(.(&
/" ($( '( !=
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! (.) "!'" &"5 %+ ##"<( ( ( ' ' /"& +.$+%'(. "!'+& . & "&'()#"&=
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! (' <( #( %"(' < /(/ ( /( ( $%"<"! % #( +)&+#"& "! ( /" #( ; "%6( /"
'%()(*+=
6. Definición de indicadores de gestión comercial.

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/"&".$"B+ /" ! $%+ "&+8 ( .(5! ' /8 (# &"% +.$(%(/( +! (#5 ! ! <"# /"
%";"%"! (8 $ "/" "&'(% &"B(#(!/+ !( /"&< ( ! &+)%" #( (# &" '+.(! ( +!"&
+%%" ' <(& + $%"<"!' <(& &"5 ! "# (&+=
P(%( '%()(*(% +! #+& !/ (/+%"& /")" "&'()#" "%&" '+/+ ! & &'".( , " <( (
/"&/" #( +%%" '( +.$%"!& ! /"# 9" 9+ + /" #(& (%( '"% &' (& 9(&'( #( /" '+.(
/" /" & +!"& ( "%'(/(& $(%( .(!'"!"%8 ."*+%(% " !!+<(% "# $%+ "&+ /"# (# /(!
"!'(=
A# $% ! $ + & ' # 6( ! ; " +% "!'(/( . & +.+ 9"%%(. "!'(& /" +!'%+# /" #+&
$%+ "&+& +$"%(' <+& , " +.+ !&'% ."!'+& /" 5"&' ! , " ($+ (%(! #( '+.( /"
/" & +!"&= E! +!&" "! (8 "&'()#" "% ! & &'".( /" !/ (/+%"& /")"
!<+# %(% '(!'+ #+& $%+ "&+& +$"%(' <+& +.+ #+& (/. ! &'%(' <+& "! !(
+%5(! 6( !8 /"% <(%&" /" ( "%/+& /" /"&".$"B+ )(&(/+& "! #( M & ! #+&
O)*"' <+& E&'%('45 +&=
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%(/ ( "! , " "& $+& )#" $%"/" % ( ' (% +! )(&" "! #(& '"!/"! (& $+& ' <(& +
!"5(' <(& +)&"%<(/(& "! & /"&".$"B+ 5#+)(#=
7. Definición de planes de mejoramiento de personal.

E& ! (! # & & !'"%!+ $%+; !/+ , " #" $"%. '" ( (/( !/ < / + /"; ! % $#(!"& /"
( ! &+)%" & < /(8 '+.(% ( +!"& $(%( , " #+ $#(!"(/+ &" ##"<" ( ()+
"<(# (% +!&'(!'"."!'" #+& %"& #'(/+& +)'"! /+&8 $(%( $+&'"% +%."!'" %"(* &'(%#+&
$#(!"& +!' ! (% (/"#(!'"=
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(# ."*+%(. "!'+ /" #( 5"&' ! #+& %"& #'(/+& (# 5(%(!' 6(% "#
&"5 . "!'+
+!' ! + /" #+& ( "%/+& +.$%+. &+& /" #+& / ;"%"!'"& ( '+%"& + %"&$+!&()#"&
/" & "*" !8 /"!'%+ /" ! '4%. !+ $% /"! (# $(%( ."/ % & ($# ( != S
&"5 . "!'+ $"%. '" <(# /(% #( +% "!'( ! /" #( "!' /(/ 9( ( "# .$# . "!'+ /"
& & $%+$ & '+&8 .(!'"!"% !( ( ' ' / +!&'% ' <( $%+( ' <( 9( ( #( "<(# ( !8
#(& % !&'(! (& ! "<+& "& "!(% +& , " "&'4! + %% "!/+ 9( "! /" #(
AUTOEVALUACIÓN8 #( EVALUACIÓN INDEPENDIENTE #( AUDITOR A
INTERNA ! +.$%+. &+ $"%.(!"!'" "! #( "!' /(/8 .(!'"! "!/+ !( ( ' ' /
%";#" <( +!&'% ' <( /" #(& ! "<(& %"(# /(/"& /"# (.) "!'" #( %"&$+!&() # /(/
/"# E&'(/+ ;%"!'" ( & & 5% $+& /" !'"%4&= FINALIDAD DE LOS PLANES DE
MEJORAMIENTO
L( ; !(# /(/ /" "&'+& $#(!"& "& /"&(%%+##(% !( #' %( +%5(! 6( +!(# +% "!'(/( (#
."*+%(. "!'+ $"%.(!"!'" /" & ; ! !8 ";" ' (!/+ #(& ( +!"& +%%" ' <(& "!
#(& P+# ' (& "! #+& / &' !'+& $%+ "&+& $%+ "/ . "!'+& $%+$ +& /" #( 5"&' !
$ )# ( + P% <(/( /" .(!"%( +$+%' !(8 ( ; ! /" 5(%(!' 6(% "# ) "! &+ /" #+&
%" %&+& $ )# +& !( "; "!'" $%"&'( ! /"# &"%< + , " #" 9( &/+
"! +."!/(/+=

8. Definición de políticas de gestión del talento humano.

D"!'%+ /" !( +%5(! 6( !8 #(& $+# ' (& &+! !( +% "!'( ! (/. ! &'%(' <( $(%(
#+& '%()(*(/+%"&8 (/". & "&'(& &"% ! .$#"."!'(/(& +! "# ; ! /" , " "# '%()(*+
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(!'"#( != A & +.+ '+/( +%5(! 6( ! "& / ;"%"!'" #( !( /" #( +'%(8 & & $+#' (&
'(.) 4!= E&'(& &" )(&(% ! &"5 ! #( ; #+&+; ( !" "& /(/"& /" (/( ".$%"&(
+.+ '(#=
P(%( "&'+ &" /")"! %"(% #+& & 5 "!'"& ' $+& /" $+# ' (&:
1= /"'"%. !(% / !/" %" # '(% (# $"%&+!(# /"!'%+ + ; "%( /" #( +%5(! 6( ! 8 .+
"! , 4 +!/ +!"& %" # '(%#+=
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!" "& '" & & $('%+!"& /" (# /(/ "! (!'+ ( ($' ' /"& '(!'+ ; & (& +.+
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"!'( "# '+'(# /" (%5+& , " " &'(! /"!'%+ /" #( +%5(! 6( !
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? )# +5%(; (
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9''$&: KKK=. !"/ ( +!=5+<= + 1@21 (%' #"- 72 H=9'.#
9''$: KKK="+ ="& )#+5& . !'" +! 2013 0 1H .+/"#+-/"- !-$#(!-/"- ($( '( +!-
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