weer ING WHE / GOVERNMENT OF INDIA ‘WATT / MINISTRY OF SHIPPING ‘tae serferera / DIRKCTORATE GENERAL OF SHIPPING ‘ello: 122 an6r6s184 “CRETE FT” /“JAHAZ BHAVAN" Tete sr ar6inestse (ove: arazstaces rats there rt / Wat MARG ax: 91.22-22613655, ‘E30: deiomaestioningcom ‘fed / uMBaL - 400 001 ani Being ‘fe nereese ‘Wer xed E.No.CR Grievance(on boardy75/2012 Dated: 30.01.2013 lerchant Shipping 0.04 of 2013, Sublect:- On board complainirievance recressal mechanism to be adopted {or Indian flag vessels, as per the guidelines of the Maritime Labour Convention, 2006-09 caching Labour Convention (MLC), 2006, under its Regulation 51.5 stipulates that Procednte MemberStale shall require that ships that fy is flag have thee erect Crores inet, flectve and expedtious hanging, “ar” eteaee Seateran anatances alleging breaches ofthe requirements ofthis Convention (nena Seafarers’ rights), 2 inthis Context, the folowing complain’ grievance redressal procedures ar, theretore, tice the Meo naageten on board Incian fag vessels, in compliance ofthe eae under the MLC, 2008; 2-1 Ay agaFioved seafarer serving on board an Indian flag ship shal, es soon a8 is age submit, writen complaint to his Head ef Deparment ‘oe boss Gesulenaine. which shal be immediately & formally acknowledged by rat aed of Department to the seafarer concemed, 22 If the Head of Department cannot resolve the seafarers complaint to the rece ce (2, 6, Soafrer, within @ prescribed time tm of 3 days [ot Hage of the complain, the "Head of Department shall refer ir’t> “ae Master of the ship, who shall handle the matter personally ‘ara sotie {re ‘issue within 7 days{ of receipt of complaint 25 A seatarer shal at ll times, have the unoquivecal_ right to be accompanied and to 's and decisions on the complaint shall be duly recorded in the offical 24 All complaint peak and @ copy of the decision taken, in each case, shal be previces i25 If the Master of the vessel cannot resolve the complaint on board, he shall take it vp with to the shipowner concerned, under & due immediate intimation to the Seafarer, ‘The shipowner shall resolve the matter, without any delay, but not lator than within a maximum period of 1 month {of recsipt of complaint). Contact details of the shipowner for resolving seafarer's complaints shall be ‘made available ‘onboard, by the Master of the vessel. ‘The shipowner shal, in resolving the complaint, take the assistance of the Committee that may be set up by it, Comprising the seafarers union(s) also. 3. tt the complaint of the seafarer is not resolved by the RPSIshipowner within 1 ‘month, including the Committee also represented by the seafarers union(s)), the. Seafarer shall have the right to approach the competent authority, through the Grievance Recressal Mechanism as set out vide this Directorate General's M.S, Notice No.0 of 2013 [ F. No GRGrievance Redressa/2013) dated 30.01.2013, The complaint so registored withthe authotty shall contain the copies of the complaint made by the seafarer to all his superiors {es mentioned above, including to the RPSY Shipovimer/union (if any) and the replies given thorato by them (f any). 4 and Szafarer on board a vessel caling ata foreign port, in between a voyage shall also have the right to separately report his complaint alleging breach of the requirement(s) of, the MLC, 2006 (including seafarers’ rights) to the authorized officer at that port, under the MLC om shore seafarer complaint handling procedures. 5 palt,al Such cases, seafarers shall also have the right to fle their complaints directly with the Master or RPS provider or shipowner or any other legal entity that the seafarers may Consider appropriate for the purpose. © ois, (88428 with the approval of the Directorate General of Shipping & ex-officio Magasin We spor ot he sf (C. Rethiadhas) Dept Distr comers see Shipping Master, Mumbai/KokatelChennai All Principal Officer, MMD’s AILSIC, MMO's, INSA (MASSAV FOSMA NUSI/FSUI NT /Eng. Naval Architect Branches ofthe Directorate. Hindi Cell— Please translate in Hind! Sr. PSt0DG(S) / Jt. DG(S) DGS website please obipiny ‘The Secretary to the Govt. of india, a All Shipowners AIIRPS Providers g Som Sevoaseonn: \