Professional Documents
Culture Documents
ACADEMIC YEAR
(2007-2008)
SEMESTER II
PROJECT ON
Reinsurance: Insurance to Insurers’
(Business Environment)
PROJECT GUIDE
Prof. Mrs. Sucheta Pawar
SUBMITTED BY
Piyush Goyal
MBA Full Time
Roll NO - 11
STUDENT OF LN COLLEGE
CERTIFICATE
It would be rather unfair on our part for not thanking our college LN
College Management & Technology for having shown their
continuous faith in us.
Last but not least, I would like to thank my parents for providing me
with such good education and our professors in the completion of
this project.
History of Reinsurance 8
Literature Review 10
Types of Reinsurance 12
Reinsurance Markets 28
Reinsurance in India 40
Bibliography 84
INTRODUCTION
A thousand years later, the inhabitants of Rhodes invented the concept of the
'general average'. Merchants whose goods were being shipped together
would pay a proportionally divided premium which would be used to
reimburse any merchant whose goods were jettisoned during storm or
sinkage.The Greeks and Romans introduced the origins of health and life
insurance c. 600 AD when they organized guilds called "benevolent
societies" which cared for the families and paid funeral expenses of
members upon death. Guilds in the middle ages served a similar purpose.
Separate insurance contracts were invented in Genoa in the 14th century, as
were insurance pools backed by pledges of landed estates. These new
insurance contracts allowed insurance to be separated from investment, a
separation of roles that first proved useful in marine insurance. Insurance
became far more sophisticated in post-renaissance Europe, and specialized
varieties developed.
The first insurance company in the United States underwrote fire insurance
and was formed in Charles town (modern-day Charleston), South Carolina,
in 1732.
However, it took until 1852 for the first independent reinsurance company to
be established, and that company was the Ruchversicherrungs Gesellschaft
of Cologne. Several German companies, including the Aachener Ruck,
followed suit, proving themselves to he as productive as their forerunner.
Unfortunately, British reinsurers’’ who decided to enter the field found that
their initial experiences were not so fortuitous.
Then came the First World War, which brought with it a curtailment in
trading relationships between the UK and its primary reinsurance markets.
This forced companies to look within their own national boundary for cover
and Lloyd’s, a late entrant to the reinsurance market, began to take a more
active role, attracting a large volume of business from the United States of
America.
By the end of the Second World War London had successfully established
itself at the heart of the international reinsurance market. The City of
London had become the centre for reinsurance capacity and expertise, with
capital provided by British and overseas companies and also those many
individuals who were members at Lloyd’s.
WHAT IS REINSURANCE?
Reinsurance helps primary insurers to reduce their capital costs and raise
their underwriting capacity since major risks are transferred to reinsurers’’;
the primary insurer no longer needs to retain capital on its balance sheet to
cover them. Reinsurance thus serves the primary insurer as an equity
substitute and provides additional underwriting capacity. This indirect
capital is cheaper for the primary insurer than borrowing equity, since
reinsurers’’ can offer to assume risks at more favorable rates thanks to their
superior risk diversification. The additional underwriting capacity permits
the primary insurers to assume additional risks which without reinsurance
they would either have to refuse or which would compel them to provide a
lot more of their own capital. In a globalized world, in which potential
financial claims are steadily rising and in which the limits of insurability are
being constantly extended, reinsurance thus assumes a major significance for
the whole economy.
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The two basic types of reinsurance arrangements are treaty and facultative
reinsurance.
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Proportional
Proportional reinsurance (the types of which are quota share & surplus
reinsurance) involves one or more reinsurers taking a stated percent share of
each policy that an insurer produces ("writes"). This means that the reinsurer
will receive that stated percentage of each dollar of premiums and will pay
that percentage of each dollar of losses. In addition, the reinsurer will allow
a "ceding commission" to the insurer to compensate the insurer for the costs
of writing and administering the business (agents' commissions, modeling,
paperwork, etc.).
The insurer may seek such coverage for several reasons. First, the insurer
may not have sufficient capital to prudently retain all of the exposure that it
is capable of producing. For example, it may only be able to offer $1 million
in coverage, but by purchasing proportional reinsurance it might double or
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Non-proportional
Non-proportional reinsurance only responds if the loss suffered by the
insurer exceeds a certain amount, called the retention or priority. An
example of this form of reinsurance is where the insurer is prepared to
accept a loss of $1 million for any loss which may occur and purchases a
layer of reinsurance of $4m in excess of $1 million - if a loss of $3 million
occurs the insurer pays the $3 million to the insured(s), and then recovers $2
million from its reinsurer(s). In this example, the reinsured will retain any
loss exceeding $5 million unless they have purchased a further excess layer
(second layer) of say $10 million excess of $5 million. The main forms of
non-proportional reinsurance are excess of loss and stop loss. Excess of loss
reinsurance can have three forms - "Per Risk XL" (Working XL), "Per
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Retrocession
This process can sometimes continue until the original reinsurance company
unknowingly gets some of its own business (and therefore its own liabilities)
back. This is known as a “spiral” and was common in some specialty lines of
business such as marine and aviation. Sophisticated reinsurance companies
are aware of this danger and through careful underwriting attempt to avoid
it.
In the 1980s, the London market was badly affected by the creation of
reinsurance spirals. This resulted in the same loss going around the market
thereby artificially inflating market loss figures of big claims (such as the
Piper Alpha oil rig). The LMX spiral (as it was called) has been stopped by
excluding retrocessional business from reinsurance covers protecting direct
insurance accounts.
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Treaty
The party passing on liability may be termed the cedant, insured, reinsured
or retrocedant and the party accepting the liability may be termed the
reinsurer or retrocessionaire. Apart from the term cedant, which can be
applied to all parties passing on liability, the terminology used depends on
where the party is in the chain of reinsurance buying and selling.
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A pure 'fin re' contract for a non-life insurer tends to cover a multi-year
period, during which the premium is held and invested by the reinsurer. It is
returned to the ceding company - minus a pre-determined profit-margin for
the reinsurer - either when the period has elapsed, or when the ceding
company suffers a loss. 'Fin re' therefore differs from conventional
reinsurance because most of the premium is returned whether there is a loss
or not: little or no risk-transfer has taken place.
In the life insurance segment, fin re is more usually used as a way for the
reinsurer to provide financing to a life company, much like a loan except
that the reinsurer accepts some risk on the portfolio of business reinsured
under the fin re contract. Repayment of the fin re is usually linked to the
profit profile of the business reinsured and therefore typically takes a
number of years. Fin re is used in preference to a plain loan because
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'Fin re' has been around since at least the 1960s, when Lloyd's syndicates
started sending money overseas as reinsurance premium for what were then
called 'roll-overs' - multi-year contracts with specially-established vehicles
in tax-light jurisdictions such as the Cayman Islands. These deals were legal
and approved by the UK tax-authorities. However they fell into disrepute
after some years, partly because their tax-avoiding motivation became
obvious, and partly because of a few cases where the overseas funds were
siphoned-off or simply stolen.
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(c) Facilitate development of knowledge and skills for the underwriting staff.
(d) Help the company to optimize its retention both in terms of premium as
well as profits. Progressive increase in retention without disruption of
arrangements should be possible.
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(h) Complexion of the portfolio i.e., number of risks, types of risks, premium
volume, adequacy of terms, catastrophe exposures, etc.
Retaining much lower than justified by these factors can insulate the
company from the effects of bad underwriting and encourage a reckless
development policy. High profitability cannot justify retaining much more
than technically feasible. However, in respect of a ‘portfolio’ of profitable
business with normal exposure of losses, it is possible to increase the net
retention to a higher figure based on the spread ov2r a period of five years
with a suitable working excess of loss protection. Working excess of loss
reinsurance is also the more appropriate method of keeping a reasonable
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The existence of a market does not require the presence of buyers and sellers
in one particular building or area; the main criterion for its successful
operation is that traders can communicate to transact business. It could be
said that there is really only one reinsurance market that is the worldwide
market. According to a Swiss Reinsurance study, the worldwide demand for
reinsurance in 1992 was some $l5Obn (LlOObn), with the top 10 markets
accounting for three quarters of the total. The US remains by far the biggest
purchaser at $43.3bn, followed by Germany at 23.8bn and the UK at
$16.4bn.The reinsurance market(s) operate in a constantly changing
environment. What makes a risk attractive to reinsurers today, may make it
unattractive tomorrow and tax regulations, accounting and legal processes
all have an effect on reinsurers’ attitude to risk.
• Offshore.
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In Switzerland the market is dominated by the Swiss Re, which ranks second
in the world and writes approximately 65 per cent of Switzerland’s
reinsurance premiums. The Winterthur Group is based there too.
29
The United States is mainly a domestic reinsurance market and the largest
market of its kind in the world. The high volume of domestic business and
the continental spread of risk has encouraged this development, and the
amount which is reinsured internationally, especially with Lloyd’s and
London companies, is substantial.
30
Insurance legislation is mainly a matter for the individual state, with the
Federal government taking a role in broader constitutional matters.
Reinsurance operations can be divided into admitted and non-admitted
reinsurers.
Admitted reinsurers are licensed in at least one state and include “alien”, or
non-US, companies and Lloyd’s underwriters. Non-admitted reinsurers are
not licensed in any state, but operate subject to compliance with various
requirements imposed by the insurance departments within each state.
The two main associations representing the American reinsurance market are
BRM.A (Brokers & Reinsurers Market Association), and RAA (Reinsurance
Association of America). BRMA is made up of leading US reinsurance
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The main insurance centres in the Far East are situated in Japan and Hong
Kong and, although their international reinsurance markets are still relatively
small, they are considered to have considerable growth potential.
Japan is one of the most highly regulated insurance markets in the world and
all its domestic insurers accept both insurance and reinsurance business.
Quota shares of marketwide pools and reciprocal exchanges of business
have ensured a well-spread domestic account for insurers. Based on net
written premium income in 1994, the Tokio Marine and Fire, Toa Fire &
Marine and Yasuda Fire & Marine are three of its top reinsurance writers,
the Tokio and Toa being among the top 15 largest reinsurance companies in
the world. There are only two professional reinsurance companies, the Toa
and Japan Earthquake Re, the latter accepting only domestic earthquake
business.
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Hong Kong has established itself as a regional insurance centre for the Asia
Pacific Rim and in 1993 there were 224 authorised insurers. There are
approximately 10 reinsurance companies based in Hong Kong, which have
traditionally serviced northern Asia, China, Korea, Taiwan, the Philippines
and Thailand.
Offshore markets
A large, and growing number of governments around the world have set up
international financial centres or “havens”, with the purpose of encouraging,
through tax incentives and other financial benefits, captive insurance
companies and reinsurance operations into their country.
The rapid growth of the captive insurance industry is relatively recent and in
1996 there were approximately 3,600 captives worldwide. The rise in
popularity of establishing captives in offshore domiciles can be attributable
to the less restrictive insurance regulations, freedom from exchange control,
and the absence or low rates of taxation which apply.
— Guernsey
— Isle of Man.
Bermuda is the largest of the offshore markets, housing over 1200 captives.
It is heavily supported by the US and it is estimated that two-thirds of all US
foreign reinsurance flows through the island.
The island has also become a major reinsurance market and has attracted a
number of highly capitalised reinsurance companies with high levels of
international reinsurance capacity.
● Dublin
● Luxembourg.
34
The relationship between the insurer and reinsurer rests upon the wordings
of the contracts, which consist of important ingredients such as premium,
commission, retention and limit. The key lies in clarity while drafting the
contract, the absence of which, results in a dispute later on. The negotiating
process plays an important role while drafting the contract. Therefore, senior
executives of both the parties should take a lead role in the process and
identify the loopholes in the contract and leave no communication gap.
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6 XL Re $5,012,910,000
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GIC RE
The Pool received cession on fixed percentage basis from direct companies
and after protection; the business is retro-ceded back to member companies.
Large risks opt for Package Policies, insurance terms for which are obtained
from International Market.
Each direct writing company arranges surplus treaties and excess of loss
protection.GIC arranges market surplus treaty for Property, Cargo, and
Miscellaneous accident business and direct company can utilize the market
surplus treaties after utilization of their own treaties.
Public sector Insurance companies are adopting inter-company cession to
utilize other companies’ net retention.
GIC arrange excess of loss protection from International market.
REINSURANCE REGULATION
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Munich Re — In a Whirlpool?
Munich Re, the largest reinsurer in the world is facing a threat of getting
trapped into a vicious circle. Recently there has a downgrade in ratings
by S&P that might lead to another downgrade if the company resorts to
inferior quality of business or less premium rates. The business has been
Tough for the company due to the ripple effects of 9/11 attacks coupled
by dismal investment performance. Von Bombard has recently assumed
the position of CEO and has a daunting task of sailing the company out
of this storm.
Munich Re, the world’s largest reinsurer has reported losses of $680 million
in e first-half of 2003 and its rating is downgraded by SAP from AA- to A+
resulting Munich Re the lowest rated reinsurance company in the European
region. The ratings downgrade was on account of bad equity investments
and its stakes in Allianz, HVB and Commerzbank, whose performances
were unsatisfactory. The company is facing a threat that this ratings cut may
be a trigger to get trapped in a vortex. Since the ability to attract new
business is reduced, a compromize either on quality of business or premium
levels may lead to fall in profits which may further lead to ratings
downgrade. How will the new CEO Von Bomhard, take stock of this
situation?
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The company faced its first tough time in April 1906 when an earthquake
occurred in California devastating the city of San Francisco. Around 3,000
people died and there was a property damage to the tune of 500 million
dollars of which, 11 million Goldmark happened to be of Munich Re The
prompt settlement of claims fetched Carl Thieme the complement, “Thieme
is money” instead of “time is money” from the clients This event triggered
the idea of reinsurance especially in. the US. It was the first company to
prepare set of terms and conditions for machinery insurance in 1900. In the
1930s, the company’s medical staff developed life insurance manuals by the
help of which it was possible to insure chronically ill who were considered
uninsurable until then. In 1970, it created a geo-sciences research group to
analyze natural hazards covers from a technical point of view. As of 2003,
the company employs engineers and scientists from 80 different disciplines
meteorologists, geologists, geographers doctors, ships’ masters and experts
with a wide range of qualifications. Currently the company is the largest
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September 11, 2001 attacks at the World Trade Center had a big blow to
insurance industry including the reinsurers. The attacks resulted in insurance
industry paying $40 billion as claims, two-thirds of which was paid by
reinsurance industry. This setback was coupled with the stock market losses
trend following the attacks has forced many reinsurers across the globe to
revise their core business of reinsurance and withdraw from businesses such
as management, investment banking and also the lines business in which
they specialize. With the changed scenario the reinsurers cannot depend on
investment income in their toughtimes. Days when reinsurers could rely on
cushion of investment income, or seek new markets to make-up for the stage
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The news of Mr. Hans-Jurgen Schinzler’s retirement on April 28, 2003 was
delicate considering the turbulent times of the company. Mr. Schinzler who
is 62 has to retire as per corporate Germany standards. The company made
profits in the year 2002 only because it sold €4.7 billion-worth of shares to
Allianz. Un Mr. Schjnzler the company initiated a diversification strategy. It
shares 25 ownership in HVB, the country’s second biggest bank. It also
Owns 10% of Commerzbank, One of its subsidiaries ERGO is Germany’s
biggest primary insurer however it incurred a loss of €1.1 billion last year
mainly due to investments these circumstances when Mr. Bernhard has to
takeover the charge, there was daunting task ahead of him.
Following that the biggest blow came with the ratings downgrade by S&P
on account of weak profits and reduced capital base. The company in press
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On July 10, 2003 Munich Re became the first nationwide reinsurer in China
after receiving the country-wide operating license from China Insurance
Regulatory Commission. This was an important move for Munich Re to
enter into high growth- oriented Asian market in testing times. Though the
company had business relationships with China through offices in Beijing,
Shanghai and Hong Kong since 1956, this license opens the door to an
opportunity of an industry that has a double-digit growth rate.
With this backdrop the new CEO has the challenge to bring the company out
from the vicious circle and continue its image of the largest reinsurer in the
world. At the time of succession of CEO the issues confronting the new
CEO are, how to come out of the loss-making investments of Munich Re at
Allianz, HVB and Commerzbank? How to retain the existing customers
without straining profits? How to attract new business despite the ratings
cut? And finally, how to win the AAA rating by S&P, which it used to
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Brief History
Swiss Re’s incorporation was triggered by a major fire on 10-11 May 1861
when 500 houses got burnt and 3000 people became homeless. The inade
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In 1906, the company suffered one of its biggest losses after the earthquake
San Francisco. Swiss Re opened its overseas branch in the United States in
its first step to overseas business. The company was also affected by the
Titanic on 14/15 April 1912. It acquired major shareholding in Mercantile
General in 1916 and acquired Bavarian Re in 1923. After the World War II
was a season of economic boom. During the period, lot of developments
took with regard to Swiss Re. In the same period Swiss Re’s business
presence increased in the United States, Canada, South Africa and Australia.
An advisory committee called, Swiss Re Advisers Limited was found in
Hong Kong. In 1959, the corn premium income crossed one billion mark
with 1,043 million Swiss Francs.
Swiss Re resulted in loss for the first time in its history of 138 years of
profitability in 2001. This was mainly due to the impact of huge payouts of
September attacks. Where the firm reported profit of 2.97 billion CHF in
2000, it reported loss of 165 million CHF in 2001 and 9l million in 2002.
The payouts arising from September 11 attacks amounted to CHF 2.95
billion. Chief executive Walter Kielholz said in an interview, “Despite the
worst year ever for insured losses, Swiss Re strengthened its position during
2001 and is now well placed to capitalize on improving markets and achieve
superior results in the coming years.” At the end of 2001, Swiss Re’s
shareholders’ equity amounted to CHF 22.6 billion (USD 13.6 billion) and
the total balance sheet stood at CHF 170 billion (USD 02.4 billion).
In the first-half of 2002, Swiss Re profits came down to £50.91 million from
£582 million corresponding to the previous year. On this Mr. Kielholz said,
“however, in tough times experience tells us the opportunities are greatest
for the strongest players. I believe this remains so now for Swiss Re.”
Swiss Re has been eying Asian market for long, specifically Japan, China
and India and has taken significant steps to pursue the same. It has got entry
into Chinese and Japanese market and is lobbying for an entry through
branch network in India. In early 2002, Swiss Re relocated its Asian head
quarters from Zurich to Hong Kong. This move was strategic and made in
order to oversee and manage 14 offices in Asia. The chief executive of
Swiss Re’s Asia division, Mr. Pierre Oaendo, said “The move to Hong Kong
is designed to expand Swiss Re’s market leadership and to meet the current
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China
Swiss Re also believes in tile social growth of the Chinese economy and
mat’. of fact it has set up a research center on natural catastrophe exposure
insurance risks together with the Beijing Normal University in Beijing in
1999. The research center is dedicated to collecting and interpreting NatCat
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Japan
India
Swiss Re has presence in India from over 70 years. Swiss Re through Swiss
Re Services India Private Limited offers clients exclusive and specialized
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Future Outlook
Swiss Re has been the first entrant in all the three emerging markets of Asia.
The company is backed by strong fundamentals, financials and global
expertise. It possesses all the prerequisites to be a market leader in these
countries. The presence of Swiss Re has been long in these nations and the
representative offices had been opened at the right time. The major
challenge for Swiss Re as of now especially in India is the regulatory barrier.
So far Swiss Re is the first and only global player involved in reinsurance
services in all the three markets. The company has already proven its
expertise for long in the global market and the presence has to be increased
in these liberalized markets only by the passage of time.
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The Indian insurance industry saw a new sun when the Insurance
Regulatory. And Development Authority (JRDA) invited the application for
registration for insurers in August, 2000. General Insurance Corporation of
india and subsidiaries have been the erstwhile monarch of non-life insurance
for almost three decades. After donning the role of ‘the national reinsurer’,
by GIC, delink of its subsidiaries and entry of foreign players through joint
ventures have changed the outlook of the whole general insurance industry
and forced GIC to enter arena of competition.
GIC and its four subsidiaries functioned through a huge network of 4,167
offices spread cross the country. The main customer interface for these units
were in agents, development officers and employees at branch, divisional
and region. offices in various parts of the country. The total workforce of
GIC and its subsidiaries was around 85,000. GIC has made a huge
contribution to the overall development of the nation, through investments in
the socially-oriented sectors. The Government of India had entrusted to,
GIC, the administration of various social welfare schemes, such as personal
accident insurance and hut insurance schemes operated all over the country.
in addition to this, its joint ventures in the form of GIC mutual fund and GIC
housing finance have contributed not only to the development of the nation
but also to the income growth of the corporation. GIC’s net premium and
investments stood at Rs.1,710.26 crore and Rs.4,556.5 crore as of March 31,
1999. During the same period, the capital and funds of the Corporation stood
at Rs.2,914.64 croré.
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The main reason for such a pathetic condition lies within the management of
these public sector companies. The management of these units is strongly
dominated by employee unions, which transformed the insurance sector to a
class business from a value-based company. The domestic insurance
companies, meeting their social objectives of going into the deepest interiors
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Malhotra Committee
As the process of liberalization started from the year 1991, reforms were
targeted various sectors of the economy. In the same league, insurance sector
had to wait almost nine years before, reforms were implemented. The whole
process starts with the setting up of the Malhotra Committee in 1993, headed
by R N Malhotra former governor of Reserve Bank of India. Although the
achievement of LIC CIC in spreading insurance awareness and mobilizing
savings for national development and financing core social sectors was
acknowledged, the committee gave a concise report on the Indian insurance
industry dominated by the public sector. l report indicated that both the LIC
and GIC were overstaffed and faced no competition at all. Thus, consumers
were deprived of wider range of products efficient service and lower-priced
insurance products.
The report indicated that net premium income in general insurance hush had
grown from Rs.222 crore in 1973 to Rs.3,863 crore in 1992-93. In addition
this, investments also increased from Rs.355 crore to Rs.7,328 crore over the
said period. GIC also acquired high reputation in the international
reinsurance market But there was the other side of the coin. Excessive
control coupled with absence competition led to stagnation of both the
public sector units hampering the improvement and operational efficiency.
• GIC and subsidiaries are not to hold more to an 5% in any company. The
current holdings of the companies should be brought down to the specified
level over a period of time.
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IRDA Act
IRDA Act also fixed minimum capital requirement for life and general
insurance at Rs.100 crore and for reinsurance firms at Rs.200 crore. The
minimum solvency margin for private insurers is Rs.500 million for life
insurance companies, Rs.500 million or a sum equivalent to 20 percent of
net premium income for general insurance and Rs.1 billion for reinsurance
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Breaking Up of GIC
The subsidiaries were asked to increase their equity base to Rs.100 crore, to
comply with the regulations of IRDA. All these public sector companies had
an equity base of Rs.40 crore previously. The shares of these companies
previously held by the dC, were transferred to the government. According to
officials, hiking capital base is a part of an overall effort to restructure the
entire nationalized general insurance industry. The restructuring was aimed
at providing autonomy to public sector companies.
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March 31, 2002. Similarly the total investments of the Corporation stood
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the Middle East region targeted by GIC ranges between Rs.3-5 million.
Around 23% of the total inward business for GIC comes from the Middle
East countries. In addition to that GIC is planning to establish its presence in
London, Moscow, China, Korea, and Malaysia. In 2002, GIC floated
Tarizlndia in Tanzania through Kenlndia, which is a joint venture with Life
Insurance Corporation. At present it is also looking
On the domestic front, the “Indian Reinsurer,” plays the role of reinsurance
facilitator for the Indian insurance companies. The Corporation continues to
act as Manager of the Marine Hull Pool on behalf of the insurance industry.
The Corporation’s reinsurance program is designed to fulfill the objectives
maximizing retention within the country, developing adequate capacity,
security the best possible protection for the reinsurance costs incurred and
simplifying ti administration of business.
General Insurance Corporation has been well adapting itself to the changing
reforms scenario. To focus itself on the reinsurance market both domestic an
international, it has taken various decisions to support its new corporate
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With the outster of such terrorist attacks, calamities and stiff competition the
reinsurers have to fight with each other to grab their share of premium
market share this will be more stiffer and difficult in the times to come.
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Books
Practice of Reinsurance in Uk
Mint
Business Standard
Business Today
Business line
Websites
http://en.wikipedia.org/wiki/Reinsurance
http://www.scor.com/www/index.php?id=16&L=2
http://www.swissre.com/pws/research%20publications/sigma%20ins.%20research/sigma
%20archive/sigma%20archive%20%28english%29.html
http://www.zurich.com/main/productsandsolutions/industryinsight/2003/september2003/industryi
nsight20030826_001.htm
http://www.allbusiness.com/management/193921-1.html
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www.insuranceinstituteofindia.com
www.google.com
www.indiainfoline.com
http://www.generalinsurancecouncil.org.in/
http://www2.standardandpoors.com/portal/site/sp/en/us/page.siteselection/site_selection/0,0,0,0,0
,0,0,0,0,0,0,0,0,0,0,0.html
http://www.businessinsurance.com/
http://www.ficci.com/media-room/speeches-presentations/2003
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