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Leading talent in the

digital age

Bill Farrell
Industry megatrends

Talent characteristics

Four strategic imperatives to manage talent in


the digital age

Q&A
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S-Curve: Automotive – mobility

On-demand
rentals/sharing
Industry shifts / growth

Hourly rentals

Daily/weekly rentals

Taxis

Time
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S-Curve: Automotive – customer outlay

Sharing

Leasing
Industry shifts / growth

Financing

Cash ownership

Time
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S-Curve: Consulting industry

2017 Digital
Industry shifts / growth

1990’s
ERPs & IT

1950’s
Strategy and Organisation

1900’s
Management theory & Taylors Method

Time
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S-Curve: Health services

Consumer
driven care
Industry shifts / growth

Healthcare interventions - hospital


delivery and improved primary and
community based care

Public health interventions and social determinants

Time
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Industry megatrends

Talent characteristics

Four strategic imperatives to manage talent in


the digital age

Q&A
Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
Driving talent strategy in the digital age

Future
of
Talent

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Cognitive workforce
Chatbots

Big data and Robotic Process


analytics Automation (RPA)
0 0 0 0 0 0 0 0
0 1 1 1 0 1 0 1
1 0 0 0 0 1
0 0 0 0 0
1 1 1 1
0 0 0 0
1 1 1
0
0

Cognitive
Social networking Innovation
workforce
tools

Artificial Continuous improvement


Intelligence (AI) & social learning

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Connected workforce
Online talent forums

Online talent Connected Recommender


market places workforce algorithms

Digital talent profiling


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Unconstrained workforce
Flexible

Gig Internal resourcing


economy platforms
Unconstrained
workforce

Open source problem


Career path
solving as a source of
transparency
intellectual capital &
knowledge

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Omni-channel workforce

Mobile platforms to
Virtual Reality
deliver work
(VR)
remotely

Voice Omni-channel
recognition Simulation
workforce

Video Cloud working


technology spaces

Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
Industry megatrends

Talent characteristics

Four strategic imperatives to manage talent in


the digital age

Q&A
Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
1 Purpose

2 Employee Value Proposition

3 Inclusive Leadership

4 Learning

Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
EY’s Purpose is “Building a better working world”
Organisations that embody Purpose see significant, measurable results
Purpose is an aspirational reason Purpose galvanises Millennials are driving a huge shift in
for being that is grounded in people to ignite long- how companies engage and retain their
humanity and which inspires a call lasting positive change, staff. With 58% of millennials leaving
to action driving growth and their job within three years,
innovation companies must recognize what
motivates their workforce

EY Beacon Institute: Insights from Davos


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“Whenever you join, however long you stay, the exceptional EY
experience lasts a lifetime”

Being part of
Building lifelong
high-performing
relationships
teams

Highly approachable and Greater access to Greater access to


supportive people opportunities development

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Leadership is grounded in our values, commitment to
technical excellence, inclusiveness and our purpose

Embrace diversity,
ensuring individuals are respected
for the skills and talents they
Team contribute and the impact they
leadership make

z Inclusive
Client Business
leadership leadership
Authentic

Decisive

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70% of learning happens on the job

Industry
knowledge

Developing Management
Learning
our people

Technical
Competency Learning

Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
Organisations will require agile talent
strategies as employee expectations
continue to evolve through digital

Thank you

Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
Industry megatrends

Talent characteristics

Four strategic imperatives to manage talent in


the digital age

Q&A
Copyright © 2017 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation
EY | Assurance | Tax | Transactions | Advisory

About EY
EY is a global leader in assurance, tax, transaction and advisory
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confidence in the capital markets and in economies the world over. We
develop outstanding leaders who team to deliver on our promises to all
of our stakeholders. In so doing, we play a critical role in building a
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© 2017 Ernst & Young, Australia.


All Rights Reserved.
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this document has been printed on paper with a high recycled content.

This communication provides general information which is current at the


time of production. The information contained in this communication
does not constitute advice and should not be relied on as such.
Professional advice should be sought prior to any action being taken in
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