What's New in Application Operations

for SAP Solution Manager 7.2 SP05 & SP06

SAP Digital Business Service
September 2017

EXTERNAL
Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 2

Agenda

SAP Solution Manager 7.2 – Overall Changes

New, unified Look & Feel in Application Operations

Support for Hybrid Landscapes as part of Application Operations

Changes with SAP Solution Manager 7.2 SP05 & SP06 in detail

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 3

SAP Solution Manager 7.2 –
Overall Changes
SAP Solution Manager 7.2 is not a Dual Stack anymore

SAP Solution Manager 7.2 is based on SAP Netweaver 7.4, which supports no dual-stack systems.
As a consequence, your existing SAP Solution Manager system has to be split!

SAP Solution Manager 7.1 SAP Solution Manager 7.2

SAP CRM SAP PPM SAP CRM SAP PPM

7.0 EhP1 5.0 7.0 EhP3 6.1
SAP Netweaver
SAP Netweaver 7.02 7.40 Java
SAP Netweaver 7.40
Dual-Stack ABAP and
ABAP
Java

Classical Database SAP HANA or Classical Database

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 5

 SAP Solution Manager 7.2 provides UIs for any Device

Improved user experience

§ SAP Solution Manager Fiori Launchpad
§ Fiori Apps for dedicated use cases
http://help.sap.com/solman_fiori
§ Flash-based dashboards migrated to SAP UI5

Options:
§ Embedded Deployment:
Ø Required components are part of SAP Solution Manager
7.2
Ø Configuration included into Mandatory Configuration (TA
SOLMAN_SETUP)
§ Central Hub Deployment:
Ø If you already run SAP Fiori applications on a central hub
Ø If you would like to access SAP Solution Manger Fiori
applications centrally

Your web browser must support HTML5. For a full list of supported web browser versions refer to support.sap.com/pam
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 6
SAP Unified UI Strategy

Improve User Experience Continuously

Solution Manager Ultimate User Experience for business and low touch
users using SAP Fiori
Launchpad

New SAPUI5-based customizable Monitoring &

Root Cause Analysis applications

Step-By-Step renewal of existing (e.g. Flash-based)

applications to SAPUI5 / Fiori based on customer
usage/impact
Central entry point
Extensible/customizable by Role based access to existing applications based on
customer to include own WebDynpro & CRM UI
applications
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 7
 User Interfaces in SAP Solution Manager 7.2
Summary

SAP Solution Manager 7.2 will follow the SAP

Business Suite Strategy!
• SAP Fiori Launchpad will be used for role-based access to all
relevant applications and Work Centers

• SAPUI5 / Fiori will be provided for key business-facing UIs

and mobile applications.

• Vital SAP Solution Manager UIs will be revamped

incrementally using SAPUI5 / Fiori, based on customers’
usage and demand.

• All Flash-based UIs for Run SAP applications and the existing
SAP Solution Manager dashboards are planned to be
converted to SAPUI5.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 8

New, unified Look & Feel in
Application Operations
 Unified OCC Shell (UOS) based on SAPUI5 for Operations Applications

Launchpad
Header items area for global selections like time
frame selection, scope selection (Technical
Systems/Scenarios), …

Icons for
Personalization
and Further Links

Icons for 1st level

navigation
Icons for reusable
tools like global
search, Guided
Procedures
integration, incident &
notification creation,
…
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 10
 Customizable and Personalizable Operations Applications

Allowing users building their own Monitoring Views according to personal requirements, screen size or taste:

Links to Default &

Customer specific
Views

UI Personalization
Management
Resizable & Drag&Drop
Arrangeable Views predefined views
and configure the
displayed content

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 11

 Seamless integration between Monitoring, Alerting and Reporting

• No BW Web Templates or Flash

applications anymore:

è One UI technology for Monitoring,

Alerting & Reporting Views

• No separation between monitoring,

alerting and reporting applications
anymore:

è Personalizable Analytics Views

tightly integrated amongst Monitoring
Applications

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 12

Support for Hybrid Landscapes
as part of Application Operations
Operations for SAP Centric Hybrid Solutions Customer Service Provider

SAP HANA Enterprise Cloud Customer On Premise Landscape

System, Application
Virtual network and Business Process
Management Data
System
Management
Data SAP Private Cloud
and On Premise
offerings
Operated and
used by
Focused Run Customer
Operated and Application and
SAP Cloud
used by SAP Business Process
Access Point
Management Data

SuccessFactors SAP CP SAP S/4 SAP BNG SAP

SAP HCM SAP CPI HANA
SAP C4C
(Ariba, Concur, S&OP
SAP Hybris Managing components
System and and ByD and Yaas
M
oni
tor
ing
Inf
Re
or
po
m
rts
ati
Se
cu
Se
rit
rvi
ce
y
Re
Re
po
qu
est
rts
Dell Boomi BO Cloud CE FieldGlass) and IBP Managed components
Application
on s

Cloud

Availability Pr oductive System s System s in HEC System Per for mance

97% 4

Last Month Productive Systems

Mem or y Usage

15%

Free Memory
Incidents

Open Incidents
+ User

25

Users last month

Management Data
Focused Run – Operated and used by SAP
SAP Support
Portal
SAP SaaS Cloud / Cloud Platform
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 14
Scope for Hybrid Support

Integration Monitoring Exception Management

to ensure reliable data exchange SAP SaaS Cloud & to forward business critical
between SAP On Premise and Cloud exceptions from SAP Cloud to
Cloud Platform
components and vice versa Customer On Premise operations
SuccessFactors SAP CP SAP S/4
SAP HCM SAP CPI HANA
Dell Boomi BO Cloud CE

SAP BNG SAP

SAP C4C SAP Hybris
(Ariba, Concur, S&OP
and ByD and Yaas
FieldGlass) and IBP

User Experience
Data Consistency
Monitoring
Management Business Process
to ensure consistency of data to ensure availability and
stored in SAP Cloud and
Monitoring performance of SAP Cloud
Customer On Premise to provide Business Process scenarios from Customer On
KPI’s for SAP Cloud Scenarios Premise locations

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 15

 Overview Hybrid Support Availability

Planned Available Available Planned Available Planned Available Available

Exception Management Available Available Available Available
(Q4 2017) (1) (1) (2018) (1) (2018) (1) (1)

Planned Available Available Planned Available Planned Available Available

Integration Monitoring Available Available Available Available
(Q4 2017) (1) (1) (2018) (1) (2018) (1) (1)

User Experience Monitoring / Available

Available Available Available Available Available Available Available Available Available Available Available
Synthetic User Monitoring

Real User Monitoring / Planned Planned Not Planned Planned Planned Planned Not Not Not Not
Available
Performance Management (3) (Q4 2017) (Q2 2017) Planned (Q4 2017) (Q4 2017) (2018) (2018) Planned Planned Planned Planned

Planned Planned Not Planned Planned Planned Planned Not Not Not Not
End-to-End Trace Analysis Available
(Q4 2017) (Q2 2017) Planned (Q4 2017) (Q4 2017) (2018) (2018) Planned Planned Planned Planned

Available Available Available Available Available Not Available Not Available Available
Data Consistency Management Available Available
(2) (2) (2) (1) (2) Planned (1) Planned (2) (2)

Available Available Available Available Available Not Planned Not Available Planned
Business Process Monitoring Available Available
(2) (2) (2) (2) (2) Planned (Q4 2017) Planned (2) (Q4 2017)

1) Integration and Exceptions can be in general monitored. Instrumentation at cloud product side is still missing or incomplete.
2) Infrastructure is prepared, but there is currently no instrumentation at cloud product side available.
3) Real User Monitoring is only available in SAP Focused Run
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 16
Changes with SAP Solution Manager 7.2
SP05 & SP06 in detail
Changes with SAP Solution Manager 7.2 SP05 - Page 1 of 4

• Interface & Connection Monitoring

• Navigation within the application is changed è User interface is now divided in the pages Overview,
Monitoring, Analytics and Web Services
• From Topology View (part of the Monitoring Overview) you can drill in a selected interface channel
• Scope Selection is improved è Include or exclude keywords to search for IC Mon scenarios
• Within Solution Manager Configuration in the Monitoring and Alerting step, you can now configure the
severity of the alerts for an interface
• Monitoring of additional metrics is provided: STAD records for ABAP based Web services and last
folder update for flat files
• Monitoring of following integration scenarios is provided: SAP Application Interface Framework, SAP
Information Lifecycle Management and Ariba Network

• Process Integration Monitoring

• Analytics page is added è Graphical reports for components and channels with filtering for
channels and components via Settings.
• You can configure the domains to be monitored by using the Configuration option
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 18
Changes with SAP Solution Manager 7.2 SP05 - Page 2 of 4

• Message Flow Monitoring

• Analytics page is added è Graphical reports on the following:
• Number of flows per flow type
• Number of flows per sender participant
• Number of flows per receiver participant
• Average processing time per flow type (in seconds)

• Job & Business Warehouse Monitoring

• Analytics page is added è Graphical representation of the Performance and Alert Overview

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 19

Changes with SAP Solution Manager 7.2 SP05 - Page 3 of 4

• IT Calendar and Work Mode Management

• Personalization is provided è You can create custom pages that display selected views, which can
made public or visible only for your user
• You can use this option to add new filter criteria
• You can change the context of the technical components

• Service Availability Management

• Personalization is provided è You can create custom pages that display selected views, which can
made public or visible only for your user
• Scope selector filter for views is provided è For each view of a custom page, you can set filters to
specify the relevant systems. The filter settings are saved and can be shared with other views.
• Date selection for Overview page è Default for service reporting (last three months) can be changed
by choosing the date selection icon and using the filters to select a new time range

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 20

Changes with SAP Solution Manager 7.2 SP05 - Page 4 of 4

• Guided Procedures
• Within SAP Solution Manager Launchpad Guided Procedures is now available with new tiles:
• Guided Procedure Catalog tile shows the number of active GP’s to be accessed by GP browser
• Guided Procedure Usage tile shows number of executed GP instances to access GP Execution Logs
• From SAP Help Guided Procedures tile, you can open application help (overview of GP authoring)
• From Guided Procedure Authoring – How-To-Guide tile, you can open the how-to-guide GP authoring
• Within Guided Procedures Catalog and Guided Procedure Usage you can select systems and hosts
via Scope Selector:
• In the editors of both GP applications, you can preview the current GP version by selecting a system
• You can also filter and select an ABAP client
• Create New Activity view has been enhanced (add and remove links, improved handling of text)
• UI5 Document Editor has been enhanced to support accessibility (text to speech, keyboard navigation)
• The GP browser has been enhanced as follows:
• The free-text search has been extended above all existing columns
• In the Last Executed column, you can see the last execution date of a GP instance
• You can create steps and sub steps by referencing existing ones within the same application area
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 21
Changes with SAP Solution Manager 7.2 SP06 - Page 1 of 2

• Interface & Connection Monitoring

• Support for SAP SuccessFactors Data Replication

• Exception Management
• Support for SAP SuccessFactors Data Replication exceptions
• Support for custom specific SAP Cloud Platform exceptions
• Support for S/4 HANA CE exceptions

• Root Cause Analysis

• New Configuration Validation Reporting è New reporting tool is available, which can be used on
mobiles, as an alternative to the existing configuration validation tool
• Enhanced Configuration Store J2EE_PSE_CERT è Validity information of private keys has been
added to this configuration store for J2EE systems.
• Enhanced Trace Analysis with SAP Cloud Platform support è You can now use the E2E trace
analysis for custom applications on SAP Cloud Platform

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 22

Changes with SAP Solution Manager 7.2 SP06 - Page 2 of 2

• Guided Procedures
• You can log on to and log off from guided procedures, for example to log on with another user
• In a log comment, you can now enter a formatted text. You can also upload an image, for example a
screenshot. You can then access this image choosing the link in the Display area of the Log screen area
• You can enable the user to navigate to the next step, even if in the previous step all mandatory
activities haven't been executed successfully
• Additional chart types are supported, for example heat map charts, bubble charts, and waterfall
charts. You can now attach more than one charts to any kind of guided procedure activity.
• With admin role, you can lock a specific guided procedure execution instance in the Complete step.
You can also overwrite the execution status, if needed. By locking you prevent a specific instance to be
executed and the execution data cannot be changed (guided procedure report remains unchanged)
• If such an instance contains IT tasks, these will be automatically set to completed
• You can unlock a locked guided procedure execution instance in the log book

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 23

Release notes for SAP Solution Manager 7.2 SP05 & SP06

SAP Solution Manager 7.2 SP05:

https://help.sap.com/viewer/10e6d9cb3bc740e6a4c41588d9fc07a3/7.2.05/en-
US/edb18c1a2649406b89b327cf6daf8c50.html

SAP Solution Manager 7.2 SP06:

https://help.sap.com/viewer/DRAFT/10e6d9cb3bc740e6a4c41588d9fc07a3/7.2.06/en-
US/7bac7bc13baf4ebfa0be1ea9d40946e6.html

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 24