An analysis Report on Roadside Assistance

1. Number and types of Road Side Assistance Services available in the country at the moment.
2. What are the services they provide?
3. Cost of these services?
4. Minimum response time?
5. Which firms are there in this?
6. What Percentage of calls they take? What all they help with?

There are a number of Roadside Assistance Services available in the country. I have list down here with brief details about them.
A. CarAndBike(​https://auto.ndtv.com/car-roadside-assistance​)
Service provides-Minor Mechanical Repairs,Towing & Removal, Minor Electrical Repairs, Locked/Lost Keys, Battery
Jump-Starting,Wrong/Empty Fuel, Flat Tyre Support,Assistance Over Phone, medical kit .
In city traffic condition it normally takes us 45 mins to an hour to reach but depending on traffic this can vary. In case you are not
within city limits then this is dependent on your distance from the city.
FOR PRICING & PLANS- need to register on the website.

B. CRIA ​'​Cross Roads India Assistance,​ (​ ​https://www.crossroadshelpline.com/​) has a fleet of self owned and managed
service staff and vans/tow trucks, supported by an associate network of 6238 workshops, covering 3840 towns, across 490
districts of 28 Indian States and 7 union territories. The company attends to over 1,100 roadside repairs daily. CRIA supplies
businesses and consumers.
Services​- ​CRIA guarantees 180 minutes response. Services include on-road minor repair, towing for vehicles that cannot be
repaired on-road, assistance with obtaining fuel, replacement of punctured tyres, lock-out assistance, jump-start service, maps and
route guidance. Some services are provided under the flat annual fee, although other services are offered at an additional expense.
Facilities:
24 Hours Support: Dedicated service provider and customer support service available 24X7 to assist you for any kind of car with
least ETA.
Nation wide Network: A network of over 12000 plus RSA service providers, tow trucks, flatbed trucks and garages available for
your assistance. A trusted and reliable service network when you need it the most.
On Time Service: You can trust our service provider network to reach out to you within most least ETA. Over 89% services
within and below 30 minutes.
One Touch Mobile App: Get every assistance for your car on real time basis, compare rates, auction, your car service, pay digital,
save time & money.

C. RESCUE Vehicle Services (​https://rescuefirst.com/​)

RESCUE offers round-the-clock emergency vehicle services anywhere in Bangalore. This includes flat tyre services such as
puncture fixing and spare replacement, dead battery jump-starting services, emergency fuel delivery, minor mechanical and
electrical repairs, key lockout recovery and a host of another specialist roadside/on-spot services anywhere in the city.
BIKE MEMBERSHIP PLANS- Rs-60/month (Without Professional Bike Towing) and 80/month (With Professional bike
Towing)
CAR MEMBERSHIP PLANS- Rs-90/month ((Without Professional Car Towing ) and 180/month (With Professional Car
Towing)
Being one of the first specialist Roadside Assistance companies in India, RESCUE can proudly say that it has led the industry
with several firsts. The most significant of these was the launch of the custom flatbed two-wheeler towing trucks. They were the
first of their kind anywhere in India. They changed the way two-wheeler owners and businesses transported their broken-down
vehicles. The firm successfully managed to design a safe, automated process to load any model of bike, from Activas to Harley
Davidsons; onto the truck. The company is also one of the first Roadside Assistance companies to offer retail plans for customers
to protect against breakdowns. The successful annual plans have provided Bangalore’s commuters a trusted alternative to their
vehicle manufacturer’s roadside assistance offering. RESCUE is currently the leading Roadside Assistance provider in Bangalore
with the widest network of technicians in the city. They are valued local partners of many major automobile brands across
Bangalore.

D. Sahayata Global Assistance (

Sahayata Global Assistance Private Limited is a Private incorporated on 15 February 2016. It is classified as Non-govt company
and is registered at Registrar of Companies, Delhi. Its authorized share capital is Rs. 500,000 and its paid up capital is Rs.
200,000. It is inolved in Business activities n.e.c.
Directors of Sahayata Global Assistance Private Limited are Hitesh Sharma Kumar, Preeti Sharma.
Services: ​As an ISO Certified 24x7 roadside assistance service provider, Sahayata Global Assistance offers and assures
super-fast help by professional automobile mechanics reaching out to motorist members in case of a vehicle breakdown on road,
anywhere across India. The firm strives to be on the spot within 30-40 minutes with the solution ready team. Towing, onsite
repair, locked or lost key, wrong or empty fuel, battery jump start or phone assistance are the roadside services that Sahayata
Global Assistance excels in.
Some of the major offerings of Sahayata include –
A customer can get roadside assistance, which will include mechanical and accidental breakdown towing, on-site repairs, fuel
delivery, assistance in case of wrong fuelling, battery jumpstart, flat tyre change, locked and lost keys and host of other roadside
emergency assistance.
Clients: ​Since its inception in 2016, Sahayata Global Assistance has served more than 25,000 customers till date. Some of these
include AVIS Car Rentals (A subsidiary of Oberoi Group), CARS24 and Harley Davidson (Delhi NCR Region). The firm is also
an official roadside assistance partner for AUTO EXPO 2018 – THE MOTOR SHOW in association with SIAM.

E. ​Allianz Global Roadside Assistance (​https://allianzroadassist.com/​)

Allianz Global Assistance commenced operations in India in 2007. Globally, the company has a presence in 50 countries with
more than 400,000 service providers serving millions of beneficiaries. Helping people anytime, anywhere is the essence that
drives the company and has always remained at the heart of it.
In India, while RoadSide Assistance is the core business, with service available 24/7, the company also offers Travel Insurance,
Travel Medical Assistance, Appliance Protection and CRM.
Presence in ​950+ ​cities across India and ​World leader​ in Roadside Assistance
Services Offered-
Towing Service, Accidental Towing, Battery Jump Start, Flat Tyre, Lost or locked keys, Fuel Problems, 24x7 Roadside
Assistance, Taxi Service, Minor On-site repairs, Medical Coordination, Relay of urgent messages.
F. Crossroads Helpline (​https://www.crossroadshelpline.com​)

G. Cardekho Roadside Assistance (​https://www.cardekho.com/road-side-assistance​)

SERVICES OFFERED:
ON-SITE ASSISTANCE, FLAT TYRE, TOWING, DEAD BATTERY, KEYS LOST OR LOCKED, FUELLING, REMOTE
ASSISTANCE, CAB ASSISTANCE, HOTEL ASSISTANCE, MEDICAL HELP. They provides 40 km assistance radius and up
to 8 towing instances.
H. TLC Assist (​http://www.tlcassist.in/​)
Be it a battery jumpstart, fuel assistance, flat tires (c’mon, this you should be able to pull off yourself!), or any other minor fault
repairs, they’ll get it fixed, or tow it away. They will even come to your rescue in case you have mindlessly locked your keys
inside, all within 45 minutes.
PLAN AND PRICING-One time visiting cost is INR 550 plus whatever is required to fix your ride, but here too you can opt for
annual packages which start at INR 1,099 for four-wheelers, and, INR 599 for two-wheelers for five callouts a year.

I. FASTnSURE (​http://www.fastnsure.in/​)
FastnSure Services Pvt. Ltd is the emerging name in Road Side Assistance
Services. With 24x7 service and valid for 365 days it is the best RSA
service covering Gujarat & Rajasthan States with the vast network of
1300+ Registered Service Providers.​Spread across 13 states (Delhi, NCR,
Mumbai, Gujarat, Rajasthan, Madhya Pradesh, Maharashtra, Goa, Punjab,
Haryana, Himachal Pradesh, Uttarakhand, and Uttar Pradesh). They make
sure they send a technician to reach you within 40 minutes, charging a
visiting fee of INR 666 (no, we’re not calling the Satan). But on the other
side, they too have annual packages (INR 1,111, INR 2,222, and INR
3,333) that include on the spot assistance and other repair and maintenance
services to keep your vehicle healthy!

J. My Car Helpline (​http://www.mycarindia.com​)

At present, its service network is in six major cities in and around Delhi, Noida, Greater Noida, Ghaziabad, Gurgaon and
Faridabad. Very soon, the company is going to add some cities of Rajasthan, Punjab and UP to enhance the network in North
India.
Well organized service infrastructure and commitment of My Car enables My Car to reach any of its distressed member within
30 minutes of receiving a call anywhere, any time with in our service network. An excellent Technical Support team of My Car is
rescuing its stranded members 24x7 - 365 days a year. The aim of My Car is to reach to its stranded member in least possible
time. My Car provides best possible help and solutions to a Member at any given point of time keeping them mobile throughout
their journey and helping them and their vehicle reach their destination safely.
My Car is highly equipped with technologies like IVR and CRM to provide best and the fastest possible services to its members.
Every single complaint registered by a member is recorded with us. Rich experience of My Car in road side repair and rescue
assistance is unmatchable.

K. TVS AA (​https://www.tvsautoassist.co.in​)
TVS Auto Assist's​ 24 hour call centre will coordinate and ensure that the roadside assistance service provider reaches the
breakdown spot within the committed time. The centre will identify the closest Authorised Service Provider (ASP) near the
breakdown spot and put you through a conference call with the ASP.

The ASP will reach you and make the vehicle roadworthy. Towing and cab arrangements are also made for vehicles that cannot
be repaired at the spot. The vehicle can be towed to the place of your choice or repaired at any of our outlets.

5000+ Authorised Service, Providers (ASPs) PAN India

ASP and own patrol service coverage, across India in 28 states, 2000+ cities and towns Reaches your site within 45
minutes*

L. Volkswagen Roadside Assistance service

(​https://www.volkswagen.co.in/en/volkswagen-service/service-care-products/volkswagen-roadside-a
ssistance.html​)
 M. Hyundai Road Side Assistance Programme
(​http://customercare.hyundai.co.in/subindex_RoadSideAssistance-87.aspx​)

N. Toyota Roadside Assistance (​https://www.toyotautrust.in/roadside-assistance​)

O. Pitstop​, an independent doorstep car services and repair provider, has launched the company’s roadside assistance service
in Bengaluru. The company promises service guarantee of 20 minutes by a trained technician anywhere in the city.
Founded by Mihir Mohan, an IIT alumnus, Pitstop is a Bangalore based Start-Up with operations in Bengaluru, Delhi, Gurgaon,
Mumbai, Pune, Chennai and Hyderabad.

P. Highway Mechanic (​http://highwaymechanic.com/​): ​Highway Mechanic is India’s leading roadside assistance

company and the first marketplace in India that provides to car owners complete vehicle solutions 24/7 and emergency roadside
assistance wherever in India. Highway Mechanic has a network of 780+ service vans, 1250+ service bikes, and 3500+ repair
centers and covering 2563 locations across India. Highway Mechanic is successfully serving our service to its customers since
2011. Our customers are highly satisfied with our service. We have solved out 175000+ breakdown cases till now through our
250+ award-winning employees.

SERVICE PROVIDES: provides to car owners complete vehicle solutions 24/7 and emergency roadside assistance wherever in India.
We provide customers Roadside Assistance for Breakdown, Towing Services, Fuel Delivery, Instant Repair, Jump Start Service, Flat

Tyre, Key Lock Out, All type of Doorstep vehicle services, Vehicle GPS tracker installation and Health & Motor Insurance renewal
service across India.

Q. THE CHEVROLET 24/7 ROADSIDE ASSISTANCE:

It provides support in the event of vehicle immobilization due to mechanical or electrical breakdown, road accidents, flat
battery, fuel shortage, tire problems and locked/lost key, amongst others. Chevrolet will even get the customer back home or
call their loved ones to let them know they are safe so the customer is never stranded & scared on the road.
 THE CHEVROLET ROADSIDE ASSISTANCE PROGRAM INCLUDES AID FOR:

● Mechanical or electrical breakdown

● Road accidents where the vehicle is immobilized
● Battery Jump Start
● Fuel problems - Out of fuel, contaminated fuel or incorrect fuel
● Locked keys, lost keys or broken vehicle keys
● Flat Tyre- replace with spare tyre available in the vehicle, bolts or valve related issues.

R. ​roadside assistance setmycar (​http://www.setmycar.com​ )

You can contact them from anywhere in India even at midnight for any kind of service you want. You can check the following
services. These are part of a 1-year contract and they are available at very affordable prices. You can even get upto 4 services free
per year, for anything . however it is not active at this moment.

Services:

• Customer can use free service 4 times a year

• Free towing upto 50 kms

• Battery Jumpstart

• Flat tyre support

• Empty Fuel

• Assistance over phone

• Replacement Keys

• Locked / Lost Keys

• Minor Mechanical Repairs

• Minor Electrical Repairs

S. Pitcrew Car Roadside Assistance:

Pitcrew offers the most affordable and best Car Roadside Assistance in Delhi, Gurgaon, Noida, Faridabad, Ghaziabad.
Regular Car Service
Every car needs periodic car maintenance. We have fixed packages for regular car services.

Car AC Service

Customized AC repair packages including AC gas, Cooling coil, Condenser, AC Compressor, Blower Cleaning and more.

Custom Car Repairs

Brakes, Suspension, Clutch, Engine- we repair at a price better than your authorized car service station

Car Denting Painting

Get your car denting painting with genuine high quality car paint from Dupont, Nippon at best paint booths. 100% colour match
guarantee.

Cashless Insurance Claims

Hassle free denting painting and car repairs through cashless and zero dep car insurance claims

Car Rubbing and Polishing

Give your car a glow like new one with our special car rubbing polish package

Car Dry Cleaning

Refresh your car interiors by car dry cleaning and polishing of all interior carpets, roof, boot, doors and dashboard.

Roadside Assistance

Roadside Assistance services like car towing, jumpstart, battery replacement by Pitcrew

4.6/5 92.3% 10,000+ 9,000+

Customer Rating Customer Satisfaction Cars Serviced App Downloads

T. Go Speedy Go ( ​http://go-speedy-go.com/​ )​ is a 24x7 doorstep automobile service providing company that also
extends roadside and breakdown assistance to its customers in Odisha.

Go Speedy Go is registered under the ministry of corporate affairs (as a unit of HIFERK Technologies Pvt. Ltd.). The
organization provides extensive car services in the form of:

● automobile services
● doorstep car wash
● periodic maintenance
● 24x7 roadside assistance
● 24x7 breakdown assistance
● value-added services that include
● car insurance
● used car sales & purchase and more.

The features in their 24x7 breakdown and roadside assistance include:

● Mobile application
● Urgent message relay
● Web interface
● Car repatriation
● Lockout services
● Taxi benefit (for stranded travellers)
● Safe towing
● Wide coverage area
● Fuel assistance
● Accommodation & co-ordination
● Coordination in extraction / Removal of vehicle

The organisation maintains a greater degree of quality standards and is certified with ISO 9001:2015 by meeting the specified
criteria of quality requirements for automobile service.GSG provides convenience through reliability, efficiency, and quality. The
highly skilled professionals with years of experience are proficient enough to tackle any kind of car breakdown at a much
affordable cost. And to assist them, GSG employs the best technicians in the industry.

Some more automobile roadside assistance provider companies details :

https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/vehicle-leasing/maintenance-control-cente
r/roadside-assistance
 Some more information
(Source-​https://www.mycarhelpline.com/index.php?option=com_latestnews&view=detail&n_id=747&Itemid=10​)

Car RoadSide Breakdown Assistance Helpline Number Directory. Emergency Contact Numbers List
Contact Toll Free & Mobile Numbers of 24 x 7 On Road Assistance Helpline number including Emergency Contact
Numbers of Insurance Companies, Hospitals

24 x 7 Helpline Number

Below are the Road Side Assistance Helpline Number of some of the Prominent Car Manufacturers in India *

Maruti Suzuki Helpline ​- 1800 102 1800 . The best part is that there is no defined cut off period mentioned that car
should be of 2yrs or 3 yrs old. A Model purchased even 10 yrs before is also eligibile for road side assistance by paying
charges. Indicative Visit Charges of Roadside Assistance Van is Rs. 500 (if car out of warranty) and No charges (if car
developed a technical issue other than no fuel, battery discharge, Tyre Puncture which is chargeable as per regular
charges)

Hyundai Car Roadside ​- 1800 102 4645 - Toll Free or 0124 - 2564645 . Complimentary during Warranty, else have to
pay charges. After Warranty - 3 yrs RSA Package comes at Price of Rs. 2000 - any Hyundai Owner can avail Road Side
Assistance

Honda Cars Helpline ​- 1800 103 3121. Available only for Members for Allianz Partnered Card Holder. 1800 266 0130
for India Assistance Card Holders

Ford Road Side Assistance ​- 1800 102 2020 . Available only for Members

Tata Motors Roadside Assistance ​- 1800 209 7979. Available for Cars under Warranty or Members

Toyota Car Roadside ​- 1800 102 5001, 0124 - 235 5001 . Available for Cars under Warranty

Skoda Roadside Assistance​ - 1800 209 4646

Volkswagen​ - 1800 102 0909, 1800 209 0909

Fiat​ - 1800 209 3428

Mahindra​ ​& Mahindra​ ​Helpline​ - 1800 22 6075

Renault India​ - 1800 3004 4444

Nissan RSA Helpline​ - 1800 209 4080

Private Car Helpline Road Side Assistance Service Providers

Roadside Assistance Helpline Numbers Charges

MyTVS Road Side Assistance 1800 425 2002 For Members Only

Cross Roads Car Helpline 011 - 47090909 (For Membership starts from Rs 900, Facility also
Delhi) or 1800 419 available for Non Members for Rs 400 for
0199 (For other Minor Issues
Location)

Allianz Global Assistance 1800 103 1958 For Non Members at Rs 690 (covers jump
start & battery). For Members: Rs 1750
(Premium Plan), rs 949 (standard plan)

Axa Road Side Assistance 1800 102 5730 For Members only. Membership start from Rs
999 (Signature Plan) and Rs 1499 (Elite
Package)
Some ​insurance companies offer it along with the car insurance policy while such companies as AXA Assistance India and Cross
Roads India Assistance offer roadside assistance as a standalone product.

What Does it Cover?

Roadside assistance offers a host of benefits to you, the policyholder. Here’s what you can get:
● Towing service
● Battery jump start
● Spare key arrangement
● Alternate battery/jump start
● Phone assistance
● Alternate transport/accommodation
● Emergency fuel
● Minor repairing
Car Insurance Companies Helpline

»​ Bajaj Allianz ​: 1800 209 5858 or Email on customercare@bajajallianz.co.in

»​ Tata AIG ​: 1800 266 7780 or Email on CustomerSupport@tata-aig.com

»​ ICICI Lombard ​: 1800 2666 or Email on customersupport@icicilombard.com

»​ Royal Sundaram ​: 1860 425 0000 or Email on customer.services@royalsundaram.in

»​ Bharti Axa ​: 1800 103 2292 or Email on customer.service@bharti-axagi.co.in

»​ HDFC Ergo ​: 1800 2700 700 or Email on care@hdfcergo.com

»​ Reliance General Insurance ​: 1800 3009 or Email on Services.Rgicl@rcap.co.in

»​ SBI General Insurance ​- 1800 22 1111 / 1800 102 1111 or Email on customer.care@sbigeneral.in

»​ Oriental Insurance ​- 1800 118 485 or Email on csd@orientalinsurance.co.in

»​ United India Insurance ​- 1800 425 33333 or Email on customercare@uiic.co.in

Emergency 24x7 Hospital Helpline (Delhi)

Apollo Hospital - 24 Hour Emergency Number - 1066

Medanta Medicity - 1068

Max Hospital - 011 - 4055 4055 (has 30 Minutes Emergency Ambulance reach in Delhi and NCR)

Fortis Healthcare Emergency Gurgaon - 0124 - 4213333

CATS (Centralized Ambulance Trauma Service) - Delhi Government Initiative with a fleet of 150 Ambulance (141
Basic Life Support and 9 Advanced Life Support), having location points in close vicinity in Delhi to cover entire Delhi
- 102 and 1099

Mechanic or Towing Service

Need Towing Service or Mechanic Service (On Spot) in your location or local area -

Contact Just Dial on 8888 8888 . You will instantly get contact Details of Towing Service or Mechanics in your area.
Service Available 24x7

or If your Car is Stuck in Peak Traffic and is not getting solution or find some other Car Breakdown obstructing Traffic -
need Traffic Police help, contact 011-23010101 ​(for Delhi only)

Types of Car Insurance and the firms involved in these.

Source(​https://www.mycarhelpline.com/index.php?option=com_forms&view=pages&layout=insurance&Itemid=7)​
Below are different types of Car Insurance Products. Zero Depreciation Policies are generally offered till first 3 to 5 yrs
on ageing of the vehicle

3rd Party Car Comprehensive Zero Depreciation Platinum Plan

Insurance (Engine Protector)

Covers for loss or
damage incurred to
co-passenger or
property other than
Owner
Third Party Cover +
Coverage against loss,
damage and theft of
Asset
Third Party Cover +
Coverage against loss,
damage and theft of
Asset + Depreciation
on Parts as replaced
under Claim
Third Party Cover +
Coverage against loss,
damage and theft of
Asset + Depreciation
on Parts as replaced
under Claim + Engine
Cover due to Oil
Leakage + Water in
Engine

Does not cover loss, Does not Cover Does not Cover in Does not Cover
damage and theft of Depreciation as in Engine Damage due to Consumables or Tyre,
car. Regular Policy Oil Leakge or Water Battery
Ingress while Driving

Important Covers in Car Insurance

a) ​Zero Dep Insurance (Also Known as ​Bumper to Bumper Car Insurance ​) - Comprehensive Car Insurance Policy
+ Added Depreciation Cover

In Zero Dep Car Policy - All Plastic, Fibre, Rubber and Metal Parts are covered at its 100% of the actual price without
any depreciation cut. Also, includes cover on - Emergency Transport and Hotel Expenses, Key Replacement Its a highly
popular plan prevailing across new car buyers. ​Higher Premium than Comprehensive Plan
b) ​Platinum Zero Dep Plans - Has Higher Coverage and has provision of even some Daily Allowance for Travel in
case of car theft or accident

Insurance Renewal

There are certain factors which affect Premium in Motor Insurance Renewal. Its important Premium can be impacted
under renewal :

» ​Age of Vehicle ​- Vehicles with Ageing of more than 5 yrs gets NIL Discounts in terms of OD Discounts with most of
Insurance Companies. So, if its a 6th year of your car, you can expect higher Premium

» ​No Claim Bonus ​- Helps in reducing Renewal Premium, in event of no claim reported during the preceding year
Insurance

»​Registration City ​- Metro Cities in Zone A - Delhi,Mumbai,Chennai and Kolkatta and has higher premium against rest
of India.

»​Insurance Company ​- Basis Underwriting Claims and Risks vary from Company to Company. Bajaj Allianz, Tata
AIG, ICICI Lombard, NIC, New India Assurance Company are considered the leader in Segment

Car Insurance Companies

Some of the Private Car Insurance Companies are - Bajaj Allianz, Royal Sundaram , Reliance, Tata AIG, ICICI
Lombard, HDFC Ergo, Iffco Tokio, Bharti Axa, Future Generali Car Insurance

Every passenger car having private number or commercial number is covered under Car Insurance. Whether its Maruti,
Hyundai, Honda, Ford, Toyota, Skoda, Tata, Chevrolet, Volkswagen, Mahindra, Fiat, Nissan, Mitsubishi or Luxury Cars
like Audi, BMW, Mercedes, Porsche.

Get Personalised Door Step Car Insurance Policy *

 They will assist you in providing door step Car Insurance Policy of Tata AIG General Insurance Company in Delhi
and NCR :-

-- Gurgaon ​(All sectors, Sohna Road, Nirwana County, Old Gurgaon and New Gurgaon)

-- South West Delhi​ ( Dwarka , Najafgarh and Cantt Area)

-- South Delhi ​( Defence Colony, Greater Kailash, New Friends Colony, Kalkaji, Green Park, Hauz Khas, Lajpat Nagar,
CR Park, Maharani Bagh, Saket , South Ex, Safdarjang, Vasant Vihar, Vasant Kunj and other nearby areas

-- West Delhi ​( Paschim Vihar, Uttam Nagar, Janakpuri, Vikaspuri, Rajouri , Moti Nagar, Punjabi Bagh, Tilak Nagar,
Hari Nagar, Subhash Nagar , Mahavir Enclave etc.)

-- East Delhi ​( Vasundhara Enclave, Indraprastha, Patparganj, Preet Vihar, Laxmi Nagar, Anand Vihar, Shastri Park,
Shahdara, Dilshad Garden, Mayur Vihar etc)

-- Ghaziabad ​(Indirapuram, Kaushambi, Vaishali, Vasundhara, Old Ghaziabad and New Ghaziabad)

-- Noida ​(All prominent sectors and localities of Noida)

-- Faridabad ​(All sectors, Greenfield, Ashoka Enclave, Indraprastha Colony, Charmwood and residential colonies in
Faridabad)

-- North Delhi ​(Ashok Vihar , Shakti Nagar , Roop Nagar )

Factors to consider before taking Roadside Assistance Cover

1. Age of the car​: As a car ages, chances of mechanical problems tend to increase. As a result, most of the service
providers are reluctant to offer cover for cars aged above five years. And, just in case they do offer the cover, the
annual charges would be very high. Additionally, car manufacturers also provide roadside assistance packages along
with their vehicle. For example, Honda’s Roadside Assistance costs Rs 1,780 in the first year, Rs 2,950 in the second
year and Rs 3,750 after the third year.
2. Number of services available​: The cover may have a cap on the number of times a service can be availed. For
example, TVS Automobile Solutions offers two types of roadside assistance packages—Gold Card and Platinum Card.
The Gold Card holders can get emergency breakdown assistance six times in a year, while, Platinum cardholders get
unlimited emergency breakdown assistance in a year.
3. Plan prices​: The prices for roadside assistance depend largely on the age of the vehicle and the number of services
availed by the car owner. But another key aspect is your typical travel route. If you travel within your city, your plan
may vary from someone who has to travel inter-city frequently. For instance, Cross Roads India Assistance offers a
City Standard plan comprising six free services in a year and costing Rs 911. However, to get highway services, you
would have to take either City Premium or City Platinum plan and pay Rs 1139 and Rs 1367, respectively.

Should you take Roadside Assistance Cover?

Roadside assistance is an essential aspect of your car maintenance and protection. In the unfortunate event of a breakdown or
accidents, it is of great help. If you feel your current car insurance is able to take care of such emergency requirements, you can
avoid buying a standalone policy. However, if your current car insurer does not give ample features in its add-on roadside
assistance plan, go for a standalone policy.

8. Is emergency care a part of this?

yes, many automobile companies i.e. ​Chevrolet is offer the security and convenience of 24-hour their roadside Assistance
Program as part of the overall Complete Care experience. Starting 1st January 2014, the Roadside Assistance Program is free for
3 years from the date of invoice of the vehicle.
But it is not necessary that each company will provide the same.

9. Are these people who come to help trained as first responder?

I did not get any clear information regarding that.
9. Do we have any support of the Govts for these?
After a long research and analysis I did not find any clear picture of governmentental support in roadside assistance in India. But
MORTH, INDIA ​decided to develop Wayside Amenities along the National Highways.
ROADSIDE AMENITIES
India has experienced significant increase in passenger and freight movement on national highways. Consequently, providing
adequate amenities along these roads to ensure convenience and safety of passengers and drivers is a priority. Hence, the
Ministry of Road Transport & Highways (MoRTH) has decided to develop Wayside Amenities along the National Highways.
Such Wayside Amenities (WSA) shall be branded as ‘Highway Haat’. The complexes will provide facilities for car and bus
passengers and truckers to relax, revive and refresh, thus helping to reduce driver fatigue, resulting in making roads travel safe
and comfortable.
Source:​Press Information Bureau ,Government of India, Ministry of Road Transport & Highways ( ​Year
End Review- 2016) ​http://pib.nic.in/newsite/PrintRelease.aspx?relid=155892
What other initiative started by MORTH in 2018- (​http://pib.nic.in/PressReleseDetail.aspx?PRID=1557867​)

Indian government spends over Rs 400 crores per year on publicly financed emergency transport systems- and even
if central share goes down the net spend in the current year is likely to be more like Rs. 600 crores. It has till date
spent at least 2400 crores on these schemes. The scaling up and universalisation of access to emergency transport
systems is going to happen- it is part of the public commitment made by the prime minister, it is part of the working
group report on NRHM submitted by the ministry and it will be an important part of the 12th Five Year Plan. This
study was designed to learn from the diverse experiences on the ground to do better in future.

OBJECTIVES:
1. To describe the three main models of emergency response ambulance services and assured referral transport
mechanisms that have evolved under NRHM
2. To compare the different business models –or approach to the provision of assured referral transport and
emergency response ambulance services – that public finance has supported- for their strengths and weaknesses in
terms of:
a) Coverage, timeliness, prioritization and quality of emergency response,
b)Provision of an assured cashless transport service for pregnant women and sick newborn.
c) Costs and sustainability of the models
d) Equity of access to these services e) Outcomes- with respect to the rest of the emergency health care chain.
3. Drawing upon these studies to make recommendation to the future design of ERS and the principles of design that
could be used to improve the efficiency and effectiveness of each and adapt each of these business models to
different contexts
Source:
(​http://nhsrcindia.org/sites/default/files/Publicly%20Financed%20Emergency%20Response%20and%20Patient%20
Transport%20Systems%20Under%20NRHM.pdf​)

10. How many people use these? How big is the market?
With the number of road accidents significantly increasing and people finally realizing the importance of ​roadside assistance
services​, almost 70% of the vehicle owners in India today, have a roadside assistance coverage plan. Even motor-vehicle sellers
are compelling all the new buyers to have a roadside assistance plan from the starting, in order to deal with mishaps.
The market is big as you can see I have mention all the details before.

11. International Markets - What defines the roadside assistance. What all is better or worse than Indian set up?
Vehicle roadside assistance is a service that assists drivers of vehicles in breakdown coverage.​Roadside assistance coverage helps
drivers when their vehicle breaks down. It is an option on almost every auto insurance policy. Your car insurance company
typically partners with an existing network of businesses that provide roadside assistance services, or employs a team to contact
and arrange service on their customer’s behalf. Which service provider is sent to a driver depends entirely on their location,
vehicle, and circumstances. The closest and most appropriate service providers tend to be dispatched. Generally, adding roadside
assistance to your policy will get you: towing, battery service, flat tire service, fuel delivery, lockout service, and extrication.

It is certain that no country can afford to ignore the automobile sector, which is globally worth over $2.4 trillion and one of the
substantial contributors to the GDP of many nations. India is assumed to be an anchor of the future growth in the auto industry.
However, with the increasing demands of the automobile industry there also arise various challenges. Many new industries have
come up to mitigate those gaps in the automotive industry and roadside assistance provider is one of them. In today’s 21st
century where time is money, no productive person would want to waste their quality time in case a vehicle breaks down.

Current Market Landscape of Roadside Assistance:

The Indian automobile industry, the sixth largest automobile producer in the world, is one of the potential future markets in the
world. The automotive market has grown from a seller dominated market in the 1980’s to a consumer dominated market today.
The auto industry of the India has grown substantially and further is expected to grow at a CAGR of more than 10 percent over
the period of next 7 years. Indian automobile industry is well positioned in terms of demography and geography as it can service
all domestic demands. This rise of the automotive industry can be attributed to various factors like growing economy, rising
prosperity, increasing disposable income among consumers, easily accessible finance options, and an increase in the working
population of the country. Subsequently, rise of the Roadside assistance industry has a huge potential in Indian market. In Indian
automobile sector, growth rate is 12 percent; out of which passenger vehicles are getting depreciated which requires annual
maintenance. The current number of Passenger vehicles on road is 32, 87,965, and only 4-5 percent is covered under roadside
assistance others still needs yearly maintenance, if they breakdown anywhere in the country.
a) Number of estimated daily users ( a comparative study would help a lot) of these services.

There are many roadside service provider who has gained a very good number of customers in India like ​K. TVS AA, ​Highway
Mechanic​ , ​Allianz Global Assistance ​etc.
For an example- Cross Roads provides breakdown assistance service and employs 500 people and offers services across 23 cities
with self-owned / managed service network. It claims to attend to over 1,200 roadside repairs everyday and says it has handled
over 3 million roadside repairs / emergencies to date.
300 On Road Assistance/Day Assistance Repair every 5 minutes recorded by crossroads roadside assistance service provider
company in India.

But there is no exact number is available by any resource available on internet who tell us about the estimated daily user but if I
take an avg of the services provided by those companies/firms ( i've listed), it comes that overall more than 2,500 cases has been
recorded daily in the Nation.

b) How many of these actually use the govt supported ambulances for the emergency care system ? Or how to
do they connect with the same?

Please go through this once to get a clear view for this question.
http://nhsrcindia.org/sites/default/files/Emergency%20Medical%20Service%20in%20India%20Concept%20Paper.pdf

By the way, there are some roadside assistance service provider companies/firms like CarDekho Company​ arrange help from
nearest clinic/hospital In case of any medical emergency arising during vehicle breakdown.

c) What are the services provided internationally as part of the road side assistance but are not provided in
India?

Extrication:

AAA Plus members can worry less about the cost of being stuck somewhere too. Extrication or winching - pulling a vehicle out
of somewhere or something - can be complicated and expensive. If your vehicle slides off the road and is stuck in grass, mud or a
snowbank it might take more than one service truck to pull it out. AAA Plus members get two drivers and two trucks free for the
first hour. When compared to others, this could be a huge savings. For example, if the extrication takes longer than one hour, a
State Farm Emergency Road Service member would have to pay out-of-pocket for however much time two trucks spent to
dislodge their vehicle.

Roadside Assistance Through A Credit Card

Some credit cards have a roadside assistance feature that cardholders are already part of and do not need to enroll in. We’ve
broken down a couple below and determined whether or not someone with one of the cards should consider purchasing additional
roadside assistance.

American Express

AmEx provides Premium Roadside Assistance that can effectively serve as the primary and only roadside assistance service for
select cardholders. It's actually the best option aside from AAA's service, since it's complimentary for the first 4 calls you make.
Premium Roadside Assistance offers essentially the same number and quality of services that would be available to an AAA Plus
member - only there is no annual fee to the card holder. One difference is the service will only cover the cost of the first 10 miles
of towing. The card member would have to pay any expense after that out-of-pocket for towing, or any of the other services for
the first 4 incidences during the year. Here are a few examples of the cards whose members have access to Premium Roadside
Assistance:

Amex Cards with Complimentary Roadside Assistance

American Express Gold Card for Ameriprise Financial American Express® Business Gold Card

The Platinum Card® from American Express The Business Platinum® Card from American Express

Premier Rewards Gold Card from American Express Delta Reserve for Business Credit Card

Delta Reserve Credit Card Corporate Gold Card

The Plum Card® from American Express Corporate Platinum Card

The following table describes how other credit card companies handle their roadside assistance benefits compared to American
Express:

Type Coverage Cost Cards

American Towing (10 miles), Tire Replacement, Lockout, Free (for cards above)/ Whatever All American
Jump Start, Winching, Fuel Delivery (2 gallons) Price Quote Express
Express
Cards

Visa Towing (5 miles), Tire Replacement, Lockout, $59.95 per dispatch (first $50 free All Visa
Jump Start, Winching, Fuel Delivery (5 gallons) for Chase Sapphire Reserve) cards

Master Towing, Tire Replacement, Fuel Delivery, Jump Pre-negotiated, billed to your card All Master
Start Cards

Source: ​Roadside Assistance Program Comparisons

https://www.valuepenguin.com/roadside-assistance-program-comparisons
Emergency medical services​ (First Aid Facility)​:​ In India there are many sideroad assistance service provider but
they all are not provide same and unique facilities.Only Some of them provides medical facilities on spot i.e. Allianz ​Roadside
assistance provides medical facility but ​crossroads don’t provide medical facilities in their service.

Falck’ red roadside assistance vehicles​,​ ​Copenhagen

(​https://www.falck.com/en/services/roadside-assistance/​)offers professional help in case of anyone in the vehicle experiencing
mental or physical problems as the result of an accident. Falck also provides legal assistance in the event of a dispute with
another party or an insurance company.
But in India no one provides this kind of facility.

Government Support: ​In the United States, many states and their Departments of Transportation have organized
government-run Highway Assistance Patrols, or Highway Safety Patrols, to keep the traffic moving and assist with highway
emergencies as needed. While not law enforcement personnel, these persons provide free service to motorists in distress, and
secure lanes of traffic, provide emergency medical assistance, request tow trucks for vehicles in inconvenient or dangerous
locations, remove debris from the roadway after a crash, and resolve minor disabled vehicle problems, such as flat tires,
jumpstarts, or pushing a disabled vehicle out of travel lanes. Many of these patrols work directly with the State Police and
Highway Operations departments of their state, and respond to assistance when a citizen calls 911 for minor roadside assistance
duties.

GOVERNMENT ROADSIDE ASSISTANCE PROGRAM FEATURES:(​https://www.nacroadservice.com/government-support​)

In some areas, especially in Europe, there is a government-sponsored or -sanctioned automobile membership association, and the
service may be in the form of an insurance policy with premiums, instead of a member subscription fee.

d) What is the avg and min time of response for each of these services?Avg cost of operations? Any profitable company in
this space?

Actually it depends on the location of site and the facility provided by the companies in that area.
For example- Zauito a roadside assistance service provider (startup company) offers roadside assistance with an average
estimated time arrival (ETA) of 20 minutes.
(Source:​http://timesofindia.indiatimes.com/articleshow/53423602.cms?utm_source=contentofinterest&utm_medium=text&utm_
campaign=cppst​)
TVS AA ​ Reaches the site within 45 minutes.
My Car enables My Car to reach any of its distressed member within 30 minutes of receiving a call anywhere, any time with in
our service network.
Sahayata Global Assistance​ strives to be on the spot within 30-40 minutes with the solution ready team.
So as I have given all the concerning detail before and we can see that mostly service provider takes a time to reach on the spot
within 30 to 50 minute and some takes more than 60 minute as well so after analysis we can take an avg time of 30 minute (for
minimum ETA) and 60 minute (for maximum ETA).
Avg. cost of operation​- it also depend on the service provided by the companies/firm.
I would like to suggest you to go through the details I have provided before for each company.

Any profitable company in this space?

Yes, there are many companies in this sector that operating in India i.e. ​K. TVS AA, ​Highway Mechanic , ​Allianz Global
Assistance ​etc.
And
Founded in 2014 by Lalit Parmar and Nirmal Mitra, Help On Wheels is one of the few homegrown RSA companies in India.
Within two years of its inception, it has established a client base of over 50,000 customers. The organisation maintains a high
level of customer service through its own NCR-based fleet as well as a pan-India service network of more than 5,000.

Help on Wheels had scaled up to more than 50 people to manage it operations and customer service. All the team members will
join GirnarSoft.
A few months ago, GirnarSoft started its own branded RSA under the car owners’ division and has successfully acquired over
8,000 users. It aims to create an entire ecosystem from car buying to car ownership. The company also provides auto insurance
through its exclusive tie-up with CoverFox.

Help on Wheels is the fifth start-up acquired by Girnar Soft in the last two years. Earlier, it acquired Drishya360, Gaadi.com,
Zigwheels, and BuyingIQ.

India Roadside Assistance Private Limited is a Private incorporated on 13 July 2007. It is classified as Subsidiary of Foreign
Company and is registered at Registrar of Companies, Mumbai. Its authorized share capital is Rs. 220,000,000 and its paid up
capital is Rs. 217,439,008. It is involved in Maintenance and repair of motor vehicles [including washing and polishing etc.]

These companies showing that roadside assistance is becoming a profitable business, specially in India, where ​41 motor vehicles
(excluding motorbikes) per 1000 people in India three years back which is roughly equal to 50 million and now it is estimated
that there are ​60-70 million ​motor vehicles running on Indian and it’s also growing rapidly.

e) What is your take on this sector?

f) Market Leader in India? ( P&L Statements of all players would help)

The road side assistance business in recent years has become a value added component for auto manufacturing companies,
insurance agencies, law enforcement agencies as well as other companies which therefore led to an increased opportunity for
entrepreneurs.
For more details please go through each link:
https://www.zaubacorp.com/company/India-Roadside-Assistance-Private-Limited/U50200MH2007FTC172327

Roadside Assistance (RSA) as A Business : Automotive Trends in India : Study

http://www.mericar.com/blog/roadside-assistance-rsa-as-a-business-automotive-trends-in-india-study/

Sixth Sense makes Series A investment in roadside car assistance co Cross Roads :
(​https://www.vccircle.com/sixth-sense-makes-series-investment-roadside-car-assistance-co-cross-roads/​)

India Roadside Assistance Pvt Ltd Overview

(​https://auto.economictimes.indiatimes.com/company/india-roadside-assistance-pvt-ltd​)

https://www.siliconindia.com/roadside-assistance-companies-2018/sahayata-global-assistance-catid-90-cid-768.html

Starting a Roadside Assistance Business

1. (​https://www.startupbizhub.com/starting-a-roadside-assistance-business.htm​)

2. (​https://www.profitableventure.com/starting-a-road-side-assistance-business/​)

Disclaimer:​these all information captured from companies websites and some

other report through google so we can't say whether or not it's 100 percent
accurate.
 An study on Roadside Assistance and Road Safety
Introduction and History
As long as there has been travel by road there has been a need for roadside assistance. The earliest formalized roadside
assistance includes in the UK the Royal Automobile Club (RAC) (formed in 1897) and The Automobile Association (AA)
(formed in 1905) offering repair services to their members.
While early motorists were quite capable of performing basic roadside repairs, increased vehicle technology has made it
increasingly more difficult for the modern vehicle owner.
Getting stuck next to the road can be traumatic and frustrating, especially with the knowledge that many criminals are targeting
the lone motorist in need of assistance.

There are many reasons why a motorist might get stranded next to these roads. It may include vehicle failure, damage caused by
factors such as potholes and road works or the numerous crashes we report on daily.
In the event of operational difficulty or unexpected emergency the motorist needs reliable service fast and efficiently. In this
section we will explore and analyse some of these options.

Providers of Roadside Assistance

Roadside assistance has become a rather competitive business with many different providers offering a variety of services. Many
motorists may not be aware of the assistance they are able to receive or that they are in fact covered to enjoy some of the basic
benefits.
Roadside assistance providers include:
● Associations that are membership-based clubs providing services to assist members through the use of fleet
assistance vehicles.
● Toll route operators managing tolled roads.
● Car insurance companies offering these services as benefits through an insurance policy with premiums instead of
member subscription fees.
● Private roadside assistance companies.
● Vehicle manufacturers offering roadside assistance for their customers.
● Vehicle tracking companies.
● Financial institutions and retail companies offering credit cards to clients with roadside assistance as benefit.
● Developers of smartphone apps contracting with emergency service providers to offer these services to those who
download their apps.

What are the Types of Roadside Assistance Services we can expect?

The services offered by providers may vary - but these are some of the most prominent services:
● Investigating and repairing the problem causing the breakdown.
● Battery failure: Checking why the battery does not start the vehicle and assisting to jump-start the vehicle.
● Tyre issues: Helping to change a flat tyre or damaged tyre with a spare tyre. If there is no spare tyre the vehicle may
be towed.
● Towing a vehicle after electrical or mechanical breakdown to the nearest approved dealer or competent repairer
● Towing a vehicle involved in a crash away from the scene of the crash.
● Providing a small amount of fuel when a vehicle runs out of fuel.
● Lockout Service - Obtaining the service of a locksmith to open the vehicle and retrieve the keys when keys are
locked inside a vehicle or getting replacement keys. The vehicle may be locked- out not only through negligence
such as losing keys but also by damage caused through attempts at vehicle theft.
● Pulling out a vehicle that is stuck in snow.
● Safe storage of the vehicle.
● Vehicle repatriation.
● Extrication and winching the vehicle.
● Guarding the vehicle - an armed security guard may be provided to stay with the motorists or vehicle until it can be
safely towed away for storage and repair.

Additional Benefits
With emergency roadside and medical assistance becoming a rather competitive industry, we can expect to find many “add-on”
benefits offered by the different providers. For some providers roadside assistance is their main focus of business whereas for
others it may merely be an added benefit to other services they provide.
Emergency services providers differentiate themselves through the nature of services provided and the cost of such benefits.
Different levels of membership are provided as well as cover ranging from the most affordable to executive and more
comprehensive packages.
Added and enhanced benefits include:
● Emergency Overnight / Hotel accommodation for driver and passengers.
● Offering car hire and taxis to ensure the client can safely continue the journey.
● Providing emergency medical response and rescue in the event of injury.
● Medical evacuation / repatriation, admission to a medical facility, relocation after treatment, trauma counselling,
repatriation of mortal remains, free medical advice and assistance, dispatch of emergency medication or blood,
travelling companions for stranded minors, and drug and generic medicine information.
● Long distance towing.
● Motor-related legal advice and technical advice lines.
● Discounts on services and special offers on parts.
● Technical investigations of vehicles.
● Assistance with claims against the Road Accident Fund.
● Assistance with claims from pothole damage against a road management authority.
● Designated driver service to combat and prevent drinking and driving.
● Medical repatriation when you are hospitalised outside of your hometown.

Cellular and Smartphone Technology and Roadside Assistance

In the earlier years of roadside assistance motorists found a network of emergency phone boxes, placed at intervals by the
roadside. In recent times mobile technology and smartphones have made it a lot easier to find emergency roadside assistance!
Apart from the ability to make a call and browse the internet for emergency numbers, we now find a variety of smartphone apps
offering consumers emergency services. These services are either available at a nominal monthly subscription or free - depending
on the business model chosen by the application developer.
Some important info to remember:
● The Emergency Assistance or Roadside App can put the motorists in touch with National Call Centres that operate
24 hours a day, 7 days a week.
● The trained operators are able to assess the situation and send the necessary assistance using GPS positioning
technology/ accurate geolocation features.
● The call centre operators work closely with recovery and repair specialists to make sure that the right service
provider is dispatched as quickly as possible.

What do you need to ensure fast and efficient roadside assistance?

This will depend on the technology used, the location of the emergency and the nature of the emergency.
● When the person in distress is a member of an emergency services provider they might have all the personal details
and that of the vehicle on record and immediately available.
● These providers may know what kind of battery you need if yours runs flat, how to assist you with on-the-spot
repairs or key lock-outs and even know what kind of vehicle to send if you need a tow.
● A vehicle manufacturer offering the service might request that you provide your vehicle model and Vehicle
Identification Number (VIN)/Chassis number. This can be found on the passenger side of your vehicle’s dashboard
and can be seen from outside the vehicle through the window.
● If the service is required through an emergency assistance / roadside App your location details will be available
immediately to the provider through the tracking/ location functionality on the application.
● If you are travelling on any of the national roads you can ensure fast response by using the route marker boards next
to the roads.
● The emergency response vehicles of those managing the tolled roads usually have vehicle tracking installed and are
well monitored while patrolling the freeway.
● The call centre operators are then able to dispatch the emergency vehicles closest to your location.
● When talking to a call centre operator the call taker will request the following information:

-Your telephone number (to remain in contact with you should you be cut off)
-Your location from the route marker board or other info (street name and nearest cross road)
-The details of what has happened, how many people are injured, whether there is a fire, etc.
Terms and Conditions / Exclusions
It is the duty of the consumer to ensure that he is aware of the content of any policy or agreement to offer roadside emergency
assistance. It is important to be aware of the T’s and C’s [Terms and Conditions] as there may exclusions as to the services
rendered. These exclusions will generally differ based on the nature of the service, the frequency, time and costs thereof etc.
Nature of the Services
● Roadside assistance may exclude parts, components, keys or key cutting costs, lubricants or similar charges.
● The agreement may stipulate that additional material, parts and labour will be at your own cost.
● Very often the cost of repair of parts such as new batteries, tyres, locks, keys are excluded.
● The costs of wheel balancing after a tyre change and similar charges are likely to be excluded.
● It may exclude vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa.
● Vehicles that are not roadworthy or clearly in a state of neglect are also usually excluded.

Frequency and Quantity of Roadside Assistance

● The roadside assistance provider will most likely put a limit to the number of times services will be provided free of
charge.
● When providing fuel a policy usually stipulates the quantity - such as 10 litres of fuel.
● It may also protect itself against the serial negligent vehicle owner by limiting the assistance in a contract to e.g. 2
incidents per year.
● Accommodation benefits are often limited to one night, or a 24 hour time limit on the stay.
● When a rental vehicle is provided it may define the class of vehicle offered such as a class B vehicle.

Location / Distance / Time

● The terms and conditions may stipulate that it covers a service such as a Call-out detailing a specific time such as 1
hour of labour.
● Very often the terms may stipulate a radius of i.e. 100km for which courtesy transport may be provided.

Costs
● A limit may be stipulated by some providers to the costs of towing i.e. R500 whereas some providers may offer long
distance towing.
● A price limit is often placed on the value of hotel accommodation or car and taxi rental.
● Cost of safe storage of the vehicle is also very often set at a maximum amount.
● Cost of repatriation of the vehicle following the repair - i.e. up to a maximum of R500.

It is important for motorists to ensure that they make informed decisions and to acquaint themselves with the contractual
stipulations, terms and conditions and both the benefits and exclusions.

Safety at the Scene when Calling for Roadside Assistance

Always consider your own safety, that of your passenger s, other road users and that of your vehicle in the event of a breakdown.
A few important safety tips to remember:
● Awareness is the key to safety at road crash scenes or where vehicles have broken down.
● Knowing the hazards and how to work around them will ensure the safety of everyone.
● Put out your warning triangle at least 45m behind the vehicle.
● Turn on your hazard lights and headlights. (Any and all lighting that may help other road users see that there has
been an accident or vehicle breakdown and that slowing down is necessary.
● Whether it is safe to move away from the vehicle will depend on the scene, the time and the safety near the location.

Conclusions:
Emergency responders always refer to the “Golden hour” after a road crash in emphasizing the need for fast and effective
medical response. With so much crime having an impact of the safety of road users there is a similar need for fast and efficient
response to protect motorists who have survived a crash or who are stuck next to the road from a vehicle breakdown!
There are many professionals able to offer roadside assistance swiftly and affordably. We will encourage road users to do their
homework before travel and to plan ahead for possible worst case scenarios to ensure that they find the assistance needed!