Fault

Report
Customer AB Bank Date: 28/03/2019
Name:
Summary
Ticket Reported Date and Time Date and Events Root Cause Solution
Number Fault Incident Time of
(Symptoms) Reported Resolution
T41685 Undelivered Wednesday, Wednesday, - attached bounce ip4:196.46.125.14 on bsf-o-1.hai-
Mail 27 March 2019 27 March back being received. smart host was not alive.zm
Returned to 14:39:43 2019 19:14:30 resolving to configured, now
Sender GMT+2 GMT+2 - ip4:196.46.125.18 Exchange: bsf-i-1.hai- resolving to IP
on smarthost was alive.zm
address
tested and used to
replace 196.46.125.18 in
ip4:196.46.125.14 your mail server
on the outgoing
mail server
settings which is
now be able to
send mail from
the abbank.co.zm
domain.