Reflection Chapters 1 & 2

When there is unresolved conflict between decision makers, the heat of the conflict may

deter the focus of what the decision should be involving the company, looking at the end result,

or the big picture. Sometimes a person can get so wrapped up in winning an argument or being

heard that they aren’t listening to what the other side is saying either. The negligence in self-

managing emotions, thoughts, and actions can trickle down the ladder to the people that has been

delegated to do the work.

Thomas – Killmann Conflict Modes

Roommate
 William Bridges Managing Transitions

Cubic-

Team Change Initiative using Kotter 8-Step Model

Food or Factory Organization Training?

Hospitality, safety, quality

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YouTube The art of Negotiation

Everyone perceives things different

Dad tried to push goat the hard way. Mom took by the beard. Everyone has a sweet spot.

Every negotiation is a different animal. Not strongest smartest. Depends on timing etc.

Logic, emotions, and reputations

Apple – scene, choice and dream – adam and eve, snack, and snow white

Emotions made by culture gender and perceptions

To effect change you have to reach the heart of your adversary, not just the head

Expect the unexpected. The moment you feel comfortable is the moment of trouble

Tough to the cause and kind to the people

Always Act, NEVER React

Someone pushing your buttons, reposition yourself and take the remote from them.