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  • REFUND Process Step by Step

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    umeshmk
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    The document provides instructions for refunding airline tickets. It explains that the ticket number should be checked to ensure it is open for refund. It also notes that inputting "1000" refunds the first flight, "0200" refunds the second flight, and "1200" refunds both flights. The gross refund is the ticket fare excluding taxes, while the net refund is the refund amount for the passenger after deductions. Finally, it lists the steps to input an "S" and "F5" and check that the ticket status is changed to "REFUNDED".

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    REFUND process step by step.docx

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    The document provides instructions for refunding airline tickets. It explains that the ticket number should be checked to ensure it is open for refund. It also notes that inputting "1000" refunds the first flight, "0200" refunds the second flight, and "1200" refunds both flights. The gross refund is the ticket fare excluding taxes, while the net refund is the refund amount for the passenger after deductions. Finally, it lists the steps to input an "S" and "F5" and check that the ticket status is changed to "REFUNDED".

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    8 views3 pages

    REFUND Process Step by Step

    Uploaded by

    umeshmk
    The document provides instructions for refunding airline tickets. It explains that the ticket number should be checked to ensure it is open for refund. It also notes that inputting "1000" refunds the first flight, "0200" refunds the second flight, and "1200" refunds both flights. The gross refund is the ticket fare excluding taxes, while the net refund is the refund amount for the passenger after deductions. Finally, it lists the steps to input an "S" and "F5" and check that the ticket status is changed to "REFUNDED".

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 3

    REFUNDED

    A）DETR:TN/ticket number（check the ticket is OPEN FOR

    USE.）

    B）TRFD:A/1/I↙
    NOTE：1000（means refund first flight）
    0200（means refund second flight）
    1200（means refund first and second）

    “Gross refund” is ticket fare，not include the tax


    “CNY”→NPR

    “Other deduction”is refund and no show change.


    “Net Refund”is refund money for passenger.

    C ) Input “S” and then input “F5”


    D ) DETR TN/ticket number ， Check the ticket state is
    “REFUNDED”

    E ) XEPNR\ ↙(If this ticket have PNR，need cancel the PNR)


    F ) TSL:1 （check the sales report）

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