OUR GREATEST ASSET? The 200,000 great people that work here.

engage
MANAGER’S ROADMAP TO EMPLOYEE ENGAGEMENT
 1 2
PREPARE COMMUNICATE

ENGAGEMENT

3 4
TAKE ACTION FOLLOW-UP
When you work at Compass Group, regardless
of your title or what you do here, each and
every one us of plays an important part in the
success of our company. Each member of our
dynamically growing workforce should feel
connected to something much bigger than
their individual efforts.

Working together, we can do

great things.
Which is why we want you to understand
the importance of building stronger team
engagement. Associates who feel their voices
are heard and acted upon are more productive,
have fewer accidents, take fewer sick days,
and provide higher levels of customer service.

Take a moment to become familiar with this

Roadmap for successfully connecting your
team to the business. We've simplified the
process into four easy steps.
 1
PREPARE.
Get ready to get engaged.

Put simply, engagement is about creating a connection

between your team members and our business, which in
turn motivates people to perform at their highest level.
When we create a positive environment for our associates
it instills feelings of pride and goodwill that help us take
better care of our customers and build closer bonds with
our co-workers and managers.

DIRECTIONS

1 Encourage participation in 2 Schedule a team meeting 3 Develop an action plan.

the YOUR VOICE survey.
Each year we ask our associates
to tell us how they feel about
working for the company. Their
views help us better understand
where we excel and how we can
improve.
to communicate results.
This is a great opportunity for
you and your team to collabo-
rate on ways to help build and
improve our altogether great
company. Review your survey
results together and post the
roadmap so all associates can
view and discuss it.
Action planning is a process
in which you discuss survey
results with your workgroup.
The group then agrees on
actions to be taken. This
process is one of the key
drivers of improved employee
engagement because it
shows that you value your
employees’ feedback, that
they are being heard, and that
they will see improvements
as a result.
Satisfied customers begin with engaged employees.
 2
COMMUNICATE.
Give people a voice.

Two-way communication is a vital part of employee

engagement. It begins with you taking the time to
talk to your team members and listen to the
responses, and continues with taking action to
transform that dialogue into change. This will show
your team how their feedback has a real impact on
our business and its performance.

DIRECTIONS
1 Hold face-to-face meetings with your team.
2 Involve all associates in making decisions
regarding how to improve the results.
3 Listen to the ideas and concerns of your
associates.
4 Ask open-ended questions to engage associates
and encourage discussion.
5 Brainstorm possible solutions.
6 Don't allow one associate to dominate the
discussion.
TIPS FOR BRAINSTORMING
• Brainstorm with your team. They are
closest to your customers and are
the ones who will be following the
action plan.
• Include outrageous and off-the-wall
ideas.
• When you are out of ideas, force
yourself to add three more.
• Review and think through all of the
ideas and begin to prioritize the list.
What your employees have to say really matters.
3
TAKE ACTION.
Do it now!

The value of associate feedback is in the follow-up that

translates perception into meaningful action. Make
action planning a priority – add this to the agenda at
your regular team meetings to give associates a voice at
every opportunity.

DIRECTIONS

1 Take action in a timely manner.

2 Be specific – not just with your goal, but your intentions as well.
3 Create measurable milestones.
4 Put a timeline on everything.
5 Change the date if you must but do not give up on the goal.
6 Leverage team meetings to make sure you give associates a voice
at every opportunity.
Change begins by bringing good ideas to life.
4
FOLLOW UP.
Become an engagement champion!

One of the things that make people lose confidence in

the survey process is when actions are agreed upon but
then never followed up. Keep your team focused on what
matters by making sure you regularly update them on the
plan and gauge feelings about the team’s progress toward
meeting its goals. Associates also need regular feedback
about their individual progress. Encourage the team to
discuss issues and the goals for overcoming them.

DIRECTIONS

1 Agree on actions/changes you and the team are going to make.

2 Make sure actions are clear and everyone is involved.
3 Agree how to measure and determine what success looks like.
4 Monitor and communicate progress regularly – if positive changes are not
taking place, gather the team together and agree on an alternate approach.
Every conversation should open the door to another one.
 Meet An Engagement Champion

BRENDA PATTERSON
Director Food and Nutrition Services St. Catherine Laboure Manor - TouchPoint

What is the one thing you do every day to keep your team engaged?
“
Daily huddles to keep associates in the loop

“ and informed about work and community.

 BRENDA’S ACTION PLAN:

1 Learning & Development

All open positions for hourly associates will be posted at least
monthly on the kitchen bulletin board.

Offer online and other training opportunities from TouchPoint to

all team members via our community bulletin board.

2 Team Effectiveness
Meet with associates to determine which processes/systems need to
be reorganized and develop plan of action to fix them as needed.

3 People Focus
Continue to have Family Meal gatherings on a monthly basis and
encourage participation by ALL associates; continue to reward
associates via thank you cards and with other recognition programs;
and when management visits include time to meet with all associates.

How will you be an Engagement Champion today?

 YOUR CHALLENGE?

Create a work environment

that your team looks forward
to coming to each day.
 MORE RESOURCES:
LOVE ‘EM or LOSE ‘EM available on
www.training.compass-usa.com
Engagement Resource Library available on
www.altogethergreat.com
 Every member of your team
has an important part to play.