Title/Topic: ARRIVAL CHECK

Property: Angsana Lang Co Department: Revenue & Reservation

Area: Standard No: SOP 1
Job Title: Reservation Supervisor, Manager SOP No:
On-Job-Training Hours: Date:

Prepared by: Hung Giang Approved by: Rico Fransisco Verified by:

Position: Position: Revenue Manager Position:

Manager, Sales Reservation
Signature: Signature: Signature:

Date: Date: Date:

Training Aids/Equipments

Item Qty Item Qty Item Qty

Task Breakdown: Pictures/ *Trainer’s Notes

1 Print the arrival report according to arrival date by name
2 Retrieve the booking correspondences from the filing cabinet according to date
3 Check the booking correspondences against the Opera system to ensure the
following are correctly updated:
Last name and first name
Arrival and departure date
Arrival flight and departure flight details
Villa/room type
Appropriate transfer code for transfer arrangement
Travel Agent/Company/Source profiles are correctly attached, if any
Rate code
Package code
Block code for travel agent with allotment
Reservation type
Market code
Source code
Payment type
Caller and contact numbers
Special service code, if any
Preferences, if any
Promotion code, if any
Comments
4 Follow up with guest/travel agent if no arrival details are provided or where
clarification is required and update the opera system accordingly
5 Print a copy of updated arrival report and file together with the correspondences,
or print two copies of the updated arrival report and forward one copy together
with correspondences to Front Desk and keep one copy of arrival report in
Reservations