The front office tools, equipment and paraphernalia include: Tools: Reception Desk Filing Cabinet Key Rack Safety Deposit Box Equipment: Computer Software Internet Printer Telephone Fax MachineFront Office The most visible department in a hotel. Front office personnel also have more contact with guests than staff in most other departments. The front desk is usually the focal point of activity for the front office and is prominently located in the hotel's lobby.DUTIES OF FRONT OFFICE PERSONNEL | TELEPHONE OPERATOR * processing all incoming and outgoing calls * log all wake-up call on the system * Answer questions about the hotel's services and product "taking message * operating hotel paying system * direct incoming calls to the desired extension * provide paging services for guest and employee