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18-Mar-2019
Senior Business Systems Analyst
19700BR
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our
superior financial strength and consistent record of strong operating returns mean security
for our customers - and opportunities for our employees. You will find Travelers to be full
of energy and a workplace in which you truly can make a difference.
Job Summary
Under general supervision, the Senior Business Systems Specialist is responsible
for/involved in all aspects of the life of a specific system/application. May include:
evaluation of system enhancement requests, requirements development and
documentation, testing and implementation; production support/troubleshooting,
maintenance of system documentation, training responding to customer concerns and
communicating results. The Senior Business Systems Specialist is responsible to assess and
communicate impacts of changes to the application or system domain. The Senior Business
Systems Specialist possesses strong knowledge of a particular business capability, product
or system domain. Utilizing knowledge of the business and the specific application(s),
identifies system opportunities to support business needs. May specialize in a particular
technology or skill. This job typically does not lead others., but may act as a team lead
coordinating multiple change requests or large enhancements. The Senior Business
Systems Specialist may provide limited coaching to less experienced team members.
Primary Location
Toronto - Ontario - Canada
Job Category
Project/Operat
ions
Management
Position Type
Experienced/Professional
Target
Openings
1
Primary Job Duties & Responsibilities
Production support/troubleshooting: Facilitate troubleshooting and defect resolution. This
includes requesting resources, migration through environments and ticket management.
Effectively communicates status of enhancements, change requests and defects. May
manage change, defect and enhancement request process and assignment of approved
work. Documentation and Training: Maintains documentation of current state systems.
Assists in development of training materials and business implementation/transition
activities. Evaluates requests for projects and enhancements. May make recommendations
for operational process improvements and/or system enhancements. Elicits documents
and validates requirements for change requests and enhancements to capabilities,
products or systems. May act as project manager for enhancements or new functionality.
Helps identify appropriate subject matter experts and stakeholders to participate in
requirements sessions. Utilizes business and system knowledge to support business needs.
Applies knowledge of a particular business capability, product and/or system domain and
communicates impact of changes to current state business process, products, data, feeds
and systems. May provide input into departmental or divisional planning process. Provides
subject matter expertise and capabilities to Business and IT Projects. Simultaneously
support multiple projects as assigned. Performs other duties as assigned. Perform other
duties as assigned.
Minimum Qualifications
High school diploma or equivalent required. One year of experience supporting business
technology systems required.
Education, Work Experience & Knowledge
Bachelors degree in Business, MIS, or other related field preferred. Three years of
experience supporting business technology systems preferred.
Job Specific & Technical Skills & Competencies
Business Perspective (Intermediate): Uses knowledge of internal and external factors
impacting the property casualty industry to make decisions. Technology (Intermediate):
Uses, leverages and maintains proficiency with corporate and job specific technology as it
evolves (e.g., hardware, software, business unit applications and systems tools). Analytical
Thinking (Basic): Identifies current or future problems or opportunities, analyzes,
synthesize and compares information to understand issues, identifies cause/effect
relationships and explores alternative solutions to support sound decision making.
Relationship Management (Basic): Seeks out, builds, fosters and maintains productive
relationships, networks or alliances to meet goals and achieve results. Communication
(Basic): Demonstrates effective verbal, written, and listening communication skills.
Facilitation (Basic): Uses and adjusts style and technique to assist group process and
understanding. Teamwork (Intermediate): Works together in situations when actions are
interdependent and a team is mutually responsible to produce a result. Conflict
Management (Basic): Brings conflicts into the open and resolves them collaboratively.
Change Management / Resilience (Basic): Remains energized and focused in the face of
ambiguity, change or strenuous demands. Risk Taking (Basic): Identifies, assesses, manages
and takes intelligent risks to attain objectives.
Licensing or Certificates
None
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require

accommodation during the recruitment or interview process we will work with you to
accommodate your needs.