CGE200 - The New User Experience in

SAP S/4HANA Cloud

PUBLIC
Speakers 2018

SAP TechEd Las Vegas Peter Keller

October 2–5, 2018

SAP TechEd Barcelona Dirk Eyermann

October 23–25, 2018

SAP TechEd Bangalore Abhijit Bolakhe

November 28–30, 2018

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Disclaimer

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Agenda

SAP Fiori launchpad

 New small features: Lazy Loading, Clear User History, Lean Version

SAP Copilot
 iOS mobile CoPilot Version – Download app
 Demo CoPilot Scenario

SAP Mobile Cards

 Overview
 How to connect

SAP Customer Influence

 Overview
 Usage

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7
Agenda

SAP Fiori launchpad

 New small features: Lazy Loading, Clear User History, Lean Version

SAP Copilot
 iOS mobile CoPilot Version – Download app
 Demo CoPilot Scenario

SAP Mobile Cards

 Overview
 How to connect

SAP Customer Influence

 Overview
 Usage

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

New features of SAP Fiori launchpad

Lazy Loading:
 SAP Fiori tiles are loaded first.

Clear User History:

 Clear your usage history when needed.

Lean Version:
 Only needed features are loaded within a Fiori tile.

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Demo

New small features of SAP Fiori launchpad

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Agenda

SAP Fiori launchpad

 New small features: Lazy Loading, Clear User History, Lean Version

SAP Copilot
 iOS mobile CoPilot Version – Download app
 Demo CoPilot Scenario

SAP Mobile Cards

 Overview
 How to connect

SAP Customer Influence

 Overview
 Usage

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

 Planned

SAP CoPilot – SAP’s digital assistant and bot integration hub innovations

Humanized Next-Gen UX with a Conversational UI

using Natural Language Processing functionality

Business Context Awareness understanding the

business situation and pro-actively suggesting solutions

Self Learning system using machine learning

functionality to gain knowledge based on historic data
and experience

Cross Applications with One Personality and One

Memory across all SAP

Open and Extensible for Integration to SAP and

Non-SAP Solutions
Enabling our customers and partners to extend
CoPilot Skills through bots, agents and APIs

This is the current state of planning and may be changed by SAP at any time without notice.
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SAP CoPilot
Your digital assistant for the enterprise
SAP CoPilot is your digital assistant for the enterprise, enabling you to interact with your enterprise systems through natural language conversation. Business objects,
quick actions, and screenshots in SAP CoPilot provide a chat environment that empowers productivity and collaboration in the enterprise. SAP CoPilot on iOS enables
you to work seamlessly between your desktop and your iPhone, allowing you to be productive anywhere.

Key Features
 Natural Language Interaction – Use natural language to interact with
your enterprise systems and get your work done more efficiently.
 In-Context Chat – Collaborate with colleagues in a chat, within the
context of your business data, to work on business objects together.
 Business Object Creation – Take immediate action on relevant items
within the context of your chat, without navigating to the respective app.
 Cross-Application Access – Perform transactions across different SAP
backend systems, with SAP CoPilot as your single point of interaction.

Key benefits
 Seamlessly transition between devices and channels – your digital
assistant and it’s context-memory is available wherever you are.
 Work across SAP systems and solutions – SAP CoPilot is your one point
of interaction for your different SAP systems.
 Collaborate in the context of your business – work together in a context-
sensitive chat environment to promote collaboration and efficiency.

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Natural language interaction

Use natural language to interact with your enterprise

systems and get your work done more efficiently.

Get answers and perform transactions in conversation

with your digital assistant for the enterprise.

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In-context chat

Collaborate with colleagues in a chat, within the context

of your business data, to work on business objects
together.

Share insights and information within your conversation

to provide further context.

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Demo

SAP CoPilot

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Agenda

SAP Fiori launchpad

 New small features: Lazy Loading, Clear User History, Lean Version

SAP Copilot
 iOS mobile CoPilot Version – Download app
 Demo CoPilot Scenario

SAP Mobile Cards

 Overview
 How to connect

SAP Customer Influence

 Overview
 Usage

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 17

SAP Mobile Cards for SAP S/4HANA Cloud
SAP Mobile Cards Kit provides companies a micro app platform to easily unlock content typically stored in
SAP and 3rd party systems. It makes access to your most important business content simple, instant, and
always available on mobile. For end users, SAP Mobile Cards is a live & interactive, digital wallet experience
for business.

 Easy way to start consuming mobile &

SAP Cloud Platform Mobile Services
 Works out of the box with SAP Fiori
launchpad, SAP S/4HANA Cloud and
SAP Business Systems
 End users create and manage cards
by adding them from their SAP Fiori
launchpad
 Supports creation of mobile card
content from 3rd party systems
accessible via REST

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Introducing SAP Mobile Cards
The micro app platform

 Simplifies cross-platform mobility as cards are easy to

create (no coding required)

 Targets simple 1-2 page apps & lean workflows

 Reduces training costs by adopting familiar, easy to

use Wallet-style app

 Enables business continuity – users can act on

information wherever and whenever they are

 Simplifies app management with content updates

handled automatically

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SAP Mobile Cards for SAP Fiori launchpad
End users create mobile cards

Description:
End Users can create their own Mobile Cards directly from their SAP Fiori launchpad. This gives them the
power to make their key data mobile.

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SAP Mobile Cards for the SAP My Inbox
Make business decisions without being tied to your desk

Description:
Employees can easily access workflows from their mobile
device

 Prebuilt sample template available to allow automatic

synchronization of My Inbox tasks
 Use pre-defined card templates for workflow tasks or
create your own
 Take decisions (e.g. Approve or Reject)
 Access detailed task information
 Work in offline mode and synchronize later
 Get notified on new tasks

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Mobile Cards for SAP S/4HANA Cloud

Trial Version for SAP S/4HANA Cloud customers available

 A limited trial version is available exclusively to SAP S/4HANA Cloud customers for the first 20 users
 For more than 20 users: 8003145 SAP Cloud Platform mobile service for development and operation

Capabilities
 Offline Access
 Push notifications & iMessage integration
 Phone integration for SMS, Dialer,
location services

Best Practices Explorer

SAP Mobile Cards

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Demo

SAP Mobile Cards

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23

Agenda

SAP Fiori launchpad

 New small features: Lazy Loading, Clear User History, Lean Version

SAP Copilot
 iOS mobile CoPilot Version – Download app
 Demo CoPilot Scenario

SAP Mobile Cards

 Overview
 How to connect

SAP Customer Influence

 Overview
 Usage

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 24

New Customer Influence Site specifically for SAP S/4HANA Cloud customers

SAP Customer Influence Value Proposition:

 Customers can directly influence the development of SAP S/4HANA Cloud product improvements/enhancements by
submitting improvement requests and voting on them
 Customers are kept up-to-date on their submitted and/or up-voted ideas through an open and transparent process
 SAP S/4HANA Cloud Product Management can collect and evaluate improvement requests via SAP Customer Influence’s
scalable and organized roll-in channel

How it works:
 Sign up and accept the Terms of Use and Privacy Policy.
 Create an improvement request, which will be visible to all registered participants.
 Vote for other existing improvement requests.

SAP Customer Influence is:

 Not designed for go-live-critical improvement requests. (Please continue to get in touch with your SAP Contact)
 Not replacing SAP’s existing error message handling

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Example request and usage since May 2018

Requests submitted: 250+ Session views: 3000+

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Helpful links for customer influence site

Blog post:
https://blogs.sap.com/2018/06/19/sap-customer-influence-for-sap-s4hana-cloud-allowing-
customers-to-crowdsource-product-enhancements/

Explanation video on YouTube:

https://www.youtube.com/watch?v=L-V9fu-eSH4

Access to SAP Customer Influence for SAP S/4HANA Cloud:

SAP Customer Influence for SAP S/4HANA Cloud

SAP Customer Influence on SAP S/4HANA Cloud Help:

SAP Customer Influence for SAP S/4HANA Cloud on SAP S/4HANA Cloud Help

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Demo

Access to SAP Customer Influence for SAP S/4HANA Cloud:

SAP Customer Influence for SAP S/4HANA Cloud

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Continue your SAP TechEd discussion after

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Further information

Related SAP TechEd learning journeys

CGE1 - Become the UX Transformation Champion in My Company
CNA5 - Get to SAP S/4HANA Cloud

Related SAP TechEd sessions

CNA102 - Experience Intelligent ERP with SAP S/4HANACloud
CNA104 - Transition Path to SAP S/4HANA Cloud
CNA109 - The Extensibility Big Picture for SAP S/4HANACloud

Public SAP Web sites

SAP products: https://www.sap.com/products/s4hana-erp-cloud.html
SAP Best Practices Explorer: https://rapid.sap.com/bp

SAP training and certification opportunities

www.sap.com/education

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 Thanks for attending this session.

Feedback Contact for further topic inquiries

Please complete your session Dirk Eyermann

Area Product Manager
evaluation for CGE200. Dirk.Eyermann@sap.com

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