SUPPORT AND TECHNICAL EMPLOYEE PERFORMANCE – JOB AREAS
Name: Carolyn Erickson
Job Areas
1) Customer Service:
Does this person place the needs of the
student/customer first? Does this person
demonstrate the ability to assess
student/customer needs and take action to meet
those needs? Is he/she courteous, tactful, helpful
and display a positive attitude?
2) Job Knowledge/Skill:
Does this person have the education and related
experience skills necessary to successfully
perform his/her job duties? Does this person apply
knowledge and understanding of college policies
and procedures to fulfill his/her job duties?
3) Quality of Job Performance:
Is this person accurate, timely, and thorough in
their job? Does this person exercise discretion in
confidential matters? Does this person follow
through on assigned tasks with minimum
supervision? How well does this person check and
review their work for quality?
4) Leadership/Attitude Toward Work and
College:
Does this person display a positive attitude and
interest in his/her work? Does this person
embrace the college’s mission, vision, values and
Learning College tenets? Does he/she take pride
in their work? Is this person punctual and
reliable? Does this person establish trust in
dealing with others?
Year: 2016-17
Performance Assessment/Results & Comments ILP?
(check)
COMMENTS
Carolyn has consistently placed the needs of students first even as she balanced
family responsibilities, herself being a WITC student, and the addition of full time Yes
employment. She often responded to student communications outside of her posted
scheduled hours. No
She is creative in her attempts to provide timely answers to student questions.
She exhibits a caring and encouraging attitude toward students.
Carolyn has previously successfully completed the course in which she serves as an
online learning facilitator. Yes
She follows advice on appropriate communications with students.
No
Carolyn is accurate, timely, and thorough in fulfillment of her responsibilities.
She practices confidentiality in her work. Yes
She does everything asked of her in her responsibilities and can be trusted to make
routine decisions on her own. No
If she has questions, she asks how best to handle any specific situation.
Carolyn absolutely displays a positive attitude and a high level of motivation in her
work. Yes
She is a great role model for students in achieving college expectations.
She is somewhat of a perfectionist with the ability to balance that with reality. No
She is always punctual, reliable, and respectful.
She has earned trust and respect in the way she carries out her responsibilities.
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 Job Areas
5) Core Abilities
▪ Assess own learning and progress toward
established personal and professional
goals.
▪ Demonstrate creativity, critical thinking,
and problem-solving skills.
▪ Communicate effectively in personal and
group settings.
▪ Contribute to a diverse, respectful, and
inclusive working and learning
environment.
▪ Effect change and demonstrate flexibility
and positive leadership.
▪ Acquire and apply technology to working
and learning.
Performance Assessment/Results & Comments ILP?
(check)
COMMENTS
Carolyn sets high goals and works hard to achieve them. Yes
No
Carolyn is creative and flexible in helping students understand that which they
question.
Carolyn is a very effective communicator with a positive nature.
Carolyn is respectful and encouraging to all students.
Carolyn adapts easily as needed and takes the initiative for appropriate action.
Carolyn demonstrates an excellent understanding and application of technologies
needed when working with students.

Employee’s Signature Carolyn Erickson__________________________________ Date _6/1/17_______________

Evaluator’s Signature , Paul Haugen Date 5/31/17 , 05/10/17

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 EMPLOYEE PERFORMANCE – GOALS

Name: Carolyn Erickson Year: 2016-17 Page of

GOALS and Performance Performance Assessment/Results & Comments ILP?

Indicators (check)
COMMENTS
GOAL:
Influence improvement in Based on her experience, both as a student in the WITC Accounting Program and in her
online learning facilitator ongoing role as online learning facilitator, Carolyn is encouraged to offer suggestions on Yes
process how we can better help students in this role.
No

Performance Indicators:
Possible new approaches
leading to observable
enhanced student success.

GOAL:
_
Yes

No
Performance Indicators:

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 INDIVIDUAL LEARNING PLAN

EMPLOYEE NAME: _ _____________________ SUPERVISOR: , Paul Haugen

This is WITC’s Individual Learning Plan to assist you in mapping your personal and professional growth. This form is a complement to the performance evaluation process as it
tracks training, developmental assignments, mentoring and other career planning. This form is to be completed collaboratively with your supervisor during the evaluation process
and will support opportunities for personal, professional and college growth.

Rationale: Professional development is a college priority as well as a requirement of employment through the certification/recertification and annual goal setting processes. The
Individual Learning Plan (ILP) provides focus to the process of professional development.

Various methods are available to help you meet your needs. Please fill in relevant training and development information for the learning outcomes during your evaluation. Prioritize
each by indicating 1, 2, 3… (1 being the highest priority). You may attach separate sheets, if necessary.

Learning Outcomes may include such items as core abilities, indicators, job areas, feedback, or goals.

Priority Learning Outcomes Training/Development Activity Resources Timeline Follow-up

Employee’s Signature ________________________ Date __________ Supervisor’s Signature ________________________ Date __________

Other manager ________________________________ Date __________

(if applicable)

Your supervisor’s signature acknowledges your developmental interests and goals in this plan. Time and resources will be considered by your supervisor throughout the duration of your plan.
Ultimately you and your supervisor share responsibility for your personal and professional development.

Is this individual satisfactorily progressing towards their ILP learning outcomes? Yes No

Please check one below: DISTRIBUTION:

Certified staff member Employee
Non-certified staff member Employee’s Supervisor