1.

Banking Ombudsman may award compensation not exceeding _____ to

the complainant for mental agony and harassment.
A. 1 lakh
B. 2 lakh
C. 3 lakh
D. 5 lakh
E. None of these
2. The Banking Ombudsman Scheme is introduced under ________ of the
Banking Regulation Act, 1949.
A. Section 25 A
B. Section 30 A
C. Section 35 A
D. Section 40 A
E. None of these
3. Banking Ombudsman is a senior official appointed by the RBI to redress
customer complaint specified under ______ of the Banking Ombudsman
Scheme 2006
A. Clause 8
B. Clause 7
C. Clause 6
D. Clause 5
E. None of these
4. How many Banking Ombudsmen have been appointed?
A. 10
B. 18
C. 15
D. 20
E. None of these
5. Which are the banks covered under the Banking Ombudsman Scheme,
2006?
A. Scheduled Commercial Banks
B. Regional Rural Banks
C. Scheduled Primary Co-operative Banks
D. All of these.
E. None of these
6. The Banking Ombudsman charge ______ fee for filing and resolving
customers’ complaints.
A. Rs. 100
B. Rs. 200
C. Rs. 300
D. Rs. 500
E. No Fee
7. Is there any limit on the amount of compensation as specified in an Award?
A. Rs. 10 lakh
B. Rs. 18 lakh
 C. Rs. 15 lakh
D. Rs. 20 lakh
E. None of these
8. If the compensation sought from the Banking Ombudsman is beyond
_____the Banking Ombudsman may reject a complaint at any stage.
A. Rs. 5 lakh
B. Rs. 10 lakh
C. Rs. 15 lakh
D. Rs. 20 lakh
E. None of these
9. One can file the appeal against the award or decision of the Banking
Ombudsman rejecting the complaint within ______ of the date of receipt of
the Award
A. 25 days
B. 18 days
C. 15 days
D. 30 days
E. None of these
10. If a complaint is not settled by an agreement within a period of ____ month,
the Banking Ombudsman proceeds further to pass an Award.
A. 2
B. 1
C. 5
D. 8
E. None of these