DimTime

DW_TimeKey
TimeKeyString
DimCallDisposition
Time
DW_CallDispositionKey
MilitaryTime
CallDispositionId
Minute
Name
QuarterHour
IsDisabled
Hour
ValidFrom
Meridian
ValidTo

FactSession
DW_FactSessionKey
SessionId
StartDW_DateKey
StartDW_TimeKey
StartDW_DateTimeKey
StartTimestamp
EndDW_DateKey
EndDW_TimeKey
EndDW_DateTimeKey
EndTimestamp
AnsweringDW_AgentKey
AnsweringAgentDW_Te...
AnsweringAgentDW_Bu...
ModalityId
DW_CallDispositionKey
DW_CallSubDisposition...
DW_CustomerKey
OriginalToDW_UriKey
DW_QueueKey
CompletingDW_AgentK...
FinalSessionStatusId
AdditionalAgents
RonaAgents
ReEnqueuedToDW_Que...
ReEnqueuedToSessionId
ReEnqueuedFromDW_Q...
ReEnqueuedFromSessio...
TransferredTo
ConsultedWith
Invited
SupervisorsOnCall
ReceivedWhenOpen
ReceivedWhenClosed
ReceivedWhenHoliday
WasSla
WasWebchat
WasQueued
WasCallbackRequested
WasCallbackAcc epted
WasTransferredFromQu...
WasTaken
DimDate WasAn swered
DW_DateKey
WasIvrAbandon
Date
WasQueueAbandon
DayName DimCustomer
WasDirec tInboun d
DayNumberOfMonth DW_CustomerKey
WasDirec tOutbound
CalendarYear Sip
WasEscalated
CalendarQuarter Name
WasReEnqueued
CalendarMonthNumber... Identifier
WasTransferFromIVR
CalendarMonthName LastAccessed
WasTransferredToAgent
CalendarWeekNumber.. .
WasTransferredToAgent...
CalendarDayNumberOf...
WasTransferredToContact
FiscalYear
HadAutomaticAftercall
FiscalQuarter
HadManualAfterCall
AttendantTime
QueueTime
ExcessQueueTime
DimCallSubDisposition
CallbackRequestedAfter... DW_CallSubDispositionKey
CallbackIvrTime CallSubDispositionId
CallbackWaitin gTime Name
RingingTime IsDisabled
AbandonTime ValidFrom
DimCallFlow
ImTime ValidTo
DW_CallFlowKey
TalkTime
CallFlowDefinitionId
ManualHoldTime
Revision
AutomaticAfterCallTime
Name
ManualAfterCallTime
SilentJoinTime
WhisperJoinTime
BargeTime
ConsultAgentTime
InviteAgentTime
ConsultQueueTime
InviteQueueTime
ConsultContactTime
InviteContactTime
RonaCount
ConsultAgentCount
InviteAgentCount
ConsultQueueCount
InviteQueueCount
ConsultContactCount
InviteContactCount
ManualHoldCount
SilentJoinCount
WhisperJoinCount
BargeCount
AfterCallTime
HandleTime
AnswerTime
InteractionTime
DW_CallFlowKey

DimQueue DimBusinessUnit DimModality DimUri

DW_QueueKey DW_BusinessUnitKey ModalityId DW_UriKey
QueueId JoinBusinessUnitTeam BusinessUnitId Name Uri
JoinQueueTeam DW_BusinessUnitTeamKey DimAgent
Name Name LastAccessed
DW_QueueTeamKey DW_AgentKey
DW_TeamKey IsDisabled
DW_TimeZoneKey DW_QueueKey AgentId
DW_BusinessUnitKey ValidFrom
IsDisabled DW_TeamKey FirstName
ValidFrom ValidTo
DimTeam LastName
ValidTo DW_TeamKey
JoinTeamAgent
DW_TeamAgentKey PublicName
TeamId
DW_AgentKey LoginName
Name
DW_TeamKey IsDisabled
IsDisabled
ExcludeFromReports
ValidFrom
ValidFrom
ValidTo
ValidTo

DimTimeZone
DW_TimeZoneKey
Name
DisplayName
Active

JoinGroupAgent
DW_GroupAgentKey
DW_AgentKey
DW_GroupKey

DimGroup
DW_GroupKey
JoinGroupTeam GroupId
DW_GroupTeamKey
Name
DW_GroupKey
IsDisabled
DW_TeamKey
ValidFrom
ValidTo

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 DimTime
DW_TimeKey
TimeKeyString
Time
MilitaryTime
Minute
QuarterHour
Hour
Meridian

FactAgent
DimQueue DW_FactAgentKey
DW_QueueKey DW_AgentKey
QueueId DW_DateKey
JoinQueueTeam
Name DW_QueueTeamKey DW_TimeKey
DW_TimeZoneKey DW_QueueKey DW_DateTimeKey
IsDisabled DW_TeamKey Timestamp
ValidFrom DW_BusinessUnitKey
ValidTo DW_TeamKey
DW_ReasonCodeKey
OfferedAvCount
OfferedImCount
OfferedMsgCount
AnsweredAvCount
AnsweredImCount
AnsweredMsgCount
DimTimeZone TakenAvCou nt
DW_TimeZoneKey TakenImCount
Name TakenMsgCount
DisplayName RonaAvCoun t
Active RonaImCount
RonaMsgCount
DirectInboundCallCount
DirectOutboundCallCo...
EscalatedCount
RequestAgentConsultC...
RequestAgentInviteCo...
RequestAgentTransferC...
DimTeam
DW_TeamKey RequestAgentVMTrans.. .

TeamId RequestQueueConsult...

Name RequestQueueReEnque...

IsDisabled RequestContactConsul...

ValidFrom RequestContactInviteC...

ValidTo RequestContactTransfe.. .
AnsweredAgentTransfe...
AnsweredReEnqueueC...
SilentJoinCount
WhisperJoinCount
BargeInCount
InProgressReplyMessa...
WaitingReplyMessageC...
CompletedReplyMessa...
DirectCallCount

JoinBusinessUnitTeam ConferenceCallCount
DimReasonCode
DW_BusinessUnitTeamKey AvailableTime DW_ReasonCodeKey
DW_TeamKey RingingTime ReasonCodeId
DW_BusinessUnitKey ImTime Description
TalkTime SystemFlag
DirectInboundTime IsDisabled
DirectOutboundTime ValidFrom
RonaTime ValidTo
BusyTime
DirectCallTime

DimBusinessUnit ConferenceCallTime
DW_BusinessUnitKey UnavailableTime
BusinessUnitId LoggedOutTime
DimDate
Name UnknownTime DW_DateKey
IsDisabled SuspendedTime Date
ValidFrom ImHandleTime DayName
ValidTo HandleTime DayNumberOfMonth
MsgActiveTime CalendarYear
AvCallTime CalendarQuarter
AvCallCount CalendarMonthNumbe...
QueuedCallTime CalendarMonthName
QueuedCallCount CalendarWeekNumber...
QueuedAfterCallTime CalendarDayNumberOf...
QueuedHandleTime FiscalYear
DirectAfterCallTime FiscalQuarter
JoinTeamAgent
DirectHandleTime
DW_TeamAgentKey
CallTime
DW_AgentKey
CallCount
DW_TeamKey
AfterCallTime
RonaSessionCount
RonaCallCount
AnsweredTransferCount
AnsweredConsultCount
DimGroup SupervisorJoinCount
DW_GroupKey JoinGroupTeam
OnPhoneTime
DW_GroupTeamKey DimAgent
GroupId
QueueOnPhoneTime
DW_GroupKey DW_AgentKey
Name
OffWorkTime
DW_TeamKey AgentId
IsDisabled
ImAfterCallTime
FirstName
ValidFrom
LastName
ValidTo
PublicName
LoginName
IsDisabled
ExcludeFromReports
ValidFrom
ValidTo
JoinGroupAgent
DW_GroupAgentKey
DW_AgentKey
DW_GroupKey

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 DimTime
DW_TimeKey
TimeKeyString
Time
MilitaryTime
Minute
QuarterHour
Hour
Meridian

FactSessionParticipation
DW_FactSessionParticipationKey
SessionParticipationId
SessionId
ModalityId
DW_QueueKey
QueueDW_BusinessUnitKey
DW_AgentKey
AgentDW_TeamKey
AgentDW_BusinessUnitKey
ContactDW_UriKey
StartDW_DateKey
StartDW_TimeKey
StartDW_DateTimeKey
StartTimestamp
EndDW_DateKey
EndDW_TimeKey
EndDW_DateTimeKey
EndTimestamp
RequestingDW_AgentKey
DW_CustomerKey
OriginalToDW_UriKey
WasAnsw ered
WasRONA
WasPrimaryAgent
WasConsult
DimDate
WasIn vite DW_DateKey
WasSilent Date
WasWh isper DayName
WasBarge DayNumberOfMonth
DimUri WasTaken CalendarYear
DW_UriKey WasViaQueu e CalendarQuarter
Uri WasEsc alated CalendarMonthNumberOfYear
LastAccessed WasDirectInbou nd CalendarMonthName
WasDirectOutbound CalendarWeekNumberOfYear
WasSla CalendarDayNumberOfYear
RingingTime FiscalYear
AnswerTime FiscalQuarter
DimQueue ImTime
DW_QueueKey TalkTime
QueueId ManualHoldTime
JoinQueueTeam
Name DW_QueueTeamKey ConsultAgentTime
DW_TimeZoneKey DW_QueueKey ConsultQueueTime
IsDisabled DW_TeamKey ConsultContactTime
ValidFrom InviteAgentTime
ValidTo InviteQueueTime
InviteContactTime
AutomaticAfterCallTime
ManualAfterCallTime
RequestConsultAgentCount
RequestInviteAgentCount
RequestTran sferAgentCount
DimTimeZone RequestTran sferAgentVmCount
DW_TimeZoneKey
RequestConsultQueueCount
Name
RequestInviteQueueCount
DisplayName
RequestReEnqueueCount
Active
RequestConsultContactCount
RequestInviteContactCount
RequestTran sferCon tactCount
RequestTran sferCon tactVmCount
ManualHoldCount

DimAgent
DimBusinessUnit DW_AgentKey
DimCustomer
DimTeam DW_BusinessUnitKey DW_CustomerKey
DW_TeamKey AgentId
JoinBusinessUnitTeam BusinessUnitId Sip
TeamId DW_BusinessUnitTeamKey FirstName
Name Name
Name DW_TeamKey LastName
IsDisabled Identifier
IsDisabled DW_BusinessUnitKey PublicName
ValidFrom LastAccessed
ValidFrom LoginName
ValidTo
ValidTo IsDisabled
ExcludeFromReports
JoinTeamAgent
DW_TeamAgentKey ValidFrom

DW_AgentKey ValidTo

DW_TeamKey

JoinGroupTeam
DW_GroupTeamKey
DW_GroupKey
JoinGroupAgent
DW_TeamKey DW_GroupAgentKey
DW_AgentKey
DW_GroupKey

DimGroup
DW_GroupKey
GroupId
Name
IsDisabled
ValidFrom
ValidTo

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 DimDate
DW_DateKey
Date
DayName
DayNumberOfMonth
CalendarYear
CalendarQuarter
CalendarMonthNumberOfYear
CalendarMonthName
CalendarWeekNumberOfYear
CalendarDayNumberOfYear
FiscalYear
FiscalQuarter

FactCallFlowNode
DW_FactCallFlowNodeKey
DW_CallFlowKey
IncomingDW_UriKey
NodeId
SelectedOption
DW_DateKey
DW_TimeKey DimTime
DW_TimeKey
DW_DateTimeKey
DimCallFlow TimeKeyString
Timestamp
DW_CallFlowKey Time
NodeType
CallFlowDefinitionId MilitaryTime
InNodeCount
Revision Minute
InNodeTime
Name QuarterHour
NoMatchCount
Hour
NoInputCount
Meridian
RepeatCount
CompletedFlowInNodeCount
AbandonCount
QueuedCount
TransferredCount
HangUpCount
NodeName

DimUri
DW_UriKey
Uri
LastAccessed

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 DimQueue
DW_QueueKey
QueueId JoinQueueTeam
Name DW_QueueTeamKey

DW_TimeZoneKey DW_QueueKey

IsDisabled DW_TeamKey

ValidFrom
ValidTo

DimDate
DW_DateKey
Date
DayName
DayNumberOfMonth
CalendarYear
DimTimeZone
CalendarQuarter DW_TimeZoneKey
CalendarMonthNumberOfYear Name
CalendarMonthName DisplayName
CalendarWeekNumberOfYear Active
CalendarDayNumberOfYear
FiscalYear
FiscalQuarter

DimTeam
DW_TeamKey
TeamId
Name
FactMessage
DW_FactMessageKey IsDisabled

SessionId ValidFrom

DW_TeamKey ValidTo

DW_BusinessUnitKey
DW_CallDispositionKey
DW_CallSubDispositionKey
StartDW_DateKey
StartDW_TimeKey
StartDW_DateTimeKey DimBusinessUnit
StartTimestamp DW_BusinessUnitKey
JoinBusinessUnitTeam
EndDW_DateKey BusinessUnitId
DW_BusinessUnitTeamKey
EndDW_TimeKey Name
DW_TeamKey
EndDW_DateTimeKey IsDisabled
DW_BusinessUnitKey
EndTimestamp ValidFrom

InitialFromDW_UriKey ValidTo
DimTime
DW_TimeKey InitialToDW_UriKey
TimeKeyString Subject
Time AnsweringDW_AgentKey
MilitaryTime ClosingDW_AgentKey
Minute AllAgentIds

QuarterHour InitialDW_QueueKey

Hour FinalDW_QueueKey
DimAgent
Meridian AllQueueIds DW_AgentKey
WasSla AgentId
CustomerMessageCount FirstName
AgentInProgressMessageCount LastName JoinTeamAgent
AgentWaitingMessageCount DW_TeamAgentKey
PublicName
AgentCompletedMessageCount DW_AgentKey
LoginName
QueueTimeTotalHours DW_TeamKey
IsDisabled
QueueTimeCount ExcludeFromReports
QueueTimeMaxHours ValidFrom
ActiveTimeTotalHours ValidTo
ActiveTimeCount
ActiveTimeMaxHours
WaitingTimeTotalHours
WaitingTimeCount
WaitingTimeMaxHours

JoinGroupAgent
DW_GroupAgentKey
DW_AgentKey
DW_GroupKey

DimCallDisposition
DW_CallDispositionKey
CallDispositionId
Name
DimGroup
IsDisabled DW_GroupKey
ValidFrom GroupId JoinGroupTeam
ValidTo DW_GroupTeamKey
Name
DW_GroupKey
IsDisabled
DW_TeamKey
ValidFrom
ValidTo

DimUri DimCallSubDisposition
DW_UriKey DW_CallSubDispositionKey
Uri CallSubDispositionId
LastAccessed Name
IsDisabled
ValidFrom
ValidTo

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