1.

0 Company Background (KFC) (ALAM)

Terangkan pasal kfc dunia & malaysia dan sejarah.

1.1 Core Business

Terangkan pasal bisnes + menu yg dijual di malaysia
1.2 Vision
1.3 Mission

2.0 Competitor background (ALAM)

2.1 Macdonald.
Terangkan company background comparekan / bezakan apa yg diaorg jual sama mcm
kfc
2.2 Marrybrown.

Terangkan company background comparekan / bezakan diaorg jual sama mcm kfc.

3.0 SWOT Analysis (NABILA)

3.1 KFC
Buat jadual strength, weakness, opportunity dan threats utk kfc.
3.2 Mcdonald

Buat jadual strength, weakness, opportunity dan threats utk kfc.

3.3 Marrybrown
Buat jadual strength, weakness, opportunity dan threats utk kfc.
4.0 Quality Issues regarding on quality management (KFC) (ALIEFF)

4.1 Queue when buying food at the counter sometimes take too much time
4.2 Cleanliness at the table after the costumer eat.
4.3 Environment most of them are old building.

5.0 Solve with quality control tools (DANISH)

5.1 Flow chart

Relate how to solve the quality issues from question 4.0 using flow chart quality
control. Refer book how to relate use own word.
5.2 Fishbone diagram.
Relate how to solve the quality issues from question 4.0 using fishbone diagram quality
control. Refer book how to relate use own word.