IMPLEMENTATION OF A SURVEY IN ENGLISH LANGUAGE

LISS NAIYIVER GARZON LONDOÑO

GERSSON RAFAEL CELADON PERTUZ

GESTION DE MERCADOS

Servicio Nacional De Aprendizaje Sena

2019
Objective of the survey:
Evaluate the acceptance and satisfaction that our services have
generated for our clients.
 Know how customers feel at our facilities and that they respond to
our attention.
 Evaluate the change in favor of our patients.
 POLL VETERINARY SURVEY MR. PET
Date Full name Age Sex
Questions Answers
Our company has met your expectations? ( ) Yes ( ) No ( ) Perhaps

Do you think we have taken good care of your pet? ( ) Yes ( ) No ( )Very bad
attention

How do you like the quality of our products? ( ) Good ( ) Bad ( ) Excellent

How do you think our staff's attention? ( ) Good ( ) Bad ( ) Excellent

You are comfortable with the cleaning and decoration of ( ) Yes ( ) No ( ) Perhaps
our facilities?

You like our VIP attention in your home? ( ) Yes ( ) No ( ) Perhaps

What other plan options would you like us to take to the

market?

Tell us how has your experience as a Mr. Pet client

been?

what do you think about our new member club petite

Mr. Pet

What aspects do you think we need to improve as a

company?