Professional Documents
Culture Documents
Acknowledgements:
All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of
Travelport and/or its subsidiaries. © Copyright 2014. All rights reserved.
Contents
Contents .............................................................................................................................................. 3
Module 1: Introduction ........................................................................................................................... 9
Prerequisites ....................................................................................................................................... 9
Housekeeping ..................................................................................................................................... 9
Course Length ..................................................................................................................................... 9
Course Materials ................................................................................................................................. 9
Course Objectives ............................................................................................................................. 10
Features and Benefits ....................................................................................................................... 10
Introducing Galileo Document Production ....................................................................................... 11
Fares Help ......................................................................................................................................... 12
Module 2: Issuing E-Tickets................................................................................................................... 13
Module Objectives ............................................................................................................................ 13
Ticketing Commands ......................................................................................................................... 14
Ticketing Qualifiers ....................................................................................................................... 14
Booking File Details ....................................................................................................................... 15
Viewing an E-Ticket Record........................................................................................................... 19
TINS Report ....................................................................................................................................... 19
Voiding a Ticket ................................................................................................................................. 22
Ticketing Carrier Guidelines .............................................................................................................. 23
Module 2 Review .............................................................................................................................. 24
Module 3: Specific Passenger/Fare Selection ....................................................................................... 25
Module Objectives ............................................................................................................................ 25
Passenger Selection .......................................................................................................................... 25
Issuing a Ticket for Specified Passengers only .............................................................................. 25
Fare Selection................................................................................................................................ 26
Specific Ticket Modifiers ................................................................................................................... 27
Module 3 Review .............................................................................................................................. 29
Module 4: Ticketing Modifiers .............................................................................................................. 31
Module Objectives ............................................................................................................................ 31
Mandatory Ticket Modifiers ............................................................................................................. 31
Form of Payment .......................................................................................................................... 32
Prerequisites
You must have a working knowledge of the Galileo system and be able
to create and fare quote a Booking File.
Housekeeping
You should note the following details:
Fire exits
Toilets
Start and finish times and breaks
Mobile phone policy
Course Length
The course is designed to last two days.
Course Materials
This course book provides areas to make notes and complete exercises.
It is designed to be a learning tool during class and to be used as a
reference guide back at your office.
There is a separate module at the end of the course containing answers
to exercises.
Course Objectives
At the end of this course you will be able to perform the following
functions:
Issue an e-ticket
Add appropriate ticket modifiers
Interpret payment reports for BSP reporting
Add fare elements using Manual Fare Build
Add Tour Code and Net Remit modifiers
Revalidate an e-ticket
Exchange an e-ticket
Refund an e-ticket
Void an e-ticket
Add Itinerary Remarks
Perform printer linkage
Manage stock control
Issue an Electronic Miscellaneous Document (EMD)
Fares Help
When you make the request to issue a ticket, the Galileo system checks
that there is a filed fare present, whether it is an automatic fare quote
or manual fare.
In addition to the HELP pages found in Galileo, ASK Travelport provides
answers to your questions and self -study exercises to help with practice
and boost your fares knowledge.
HELP ETKT
When the Booking File is ready it is possible to produce an e-ticket,
itinerary and MIR, if applicable. This module explains the ticketing
format, and the various qualifiers which can be added to it.
The term e-ticket is an abbreviation of electronic ticket. It is a paperless
electronic document used for ticketing purposes.
When you make the command to issue the ticket, details of the
customer’s reservation and ticket number are transmitted directly to the
airlines electronic ticket server.
In some instances, you may wish to produce an e-ticket receipt or
alternatively the passenger may print their own from the
www.viewtrip.com website.
Although airline check-in staff does not usually need a physical
document, many passengers do still want to take a physical document to
the airport.
Module Objectives
Upon completion of this module you will be able to:
Identify various ticketing commands
Access the TINS payment report
Identify additional data printed on a ticket
Adhere to carrier guidelines
Ticketing Commands
HELP TKP
The Galileo system checks for the presence of a filed fare, plating carrier
and form of payment (FOP) when a ticketing request is made. The
plating carrier is selected automatically by Galileo in markets/agencies
which use Automatic Plating Carrier Logic.
Ensure the Booking File has been completed with the mandatory items,
plus a filed fare and a form of payment. End and retrieve the Booking
File before making the ticketing command.
The most frequently used ticketing entry is: TKP
Format: Explanation:
This entry will end the Booking File, and issue the e-ticket and any
associated documents including itineraries and MIRs.
Example screen response:
Ticketing Qualifiers
HELP TKPI
You can use qualifiers to select which documents are required. For
example, it may be necessary to print the itinerary before the ticket is
issued.
Example formats:
Format: Explanation:
The ticket field is amended to add the date/time of issue together with
the agent's sign on and duty code.
The Filed Fare is updated to show the ticket number:
The system adds two new Quick Access buttons to the Booking File in
the PNR Viewer window - *HTI and *HTE
All airlines allowing the issue of e-tickets provide access to their e-ticket
database. It is possible to display records for any electronic ticket
generated by your office or a branch office.
Click the *HTE Quick Access button to display the e-ticket record.
Example screen response:
Screen explanation:
Screen: Explanation:
TKT: 932 9901 891912 e-ticket number pre-fixed with the airline 3 digit
code 932
Screen: Explanation:
Format: Explanation:
You can make the following entries without retrieving the Booking File.
Format: Explanation:
TINS Report
HELP TINS
ASK ANSWER 578
The TINS report displays a list of transactions for each day, and is
updated automatically as each ticket is issued, with details of the
passenger name, fare, total taxes, commission and form of payment.
It is more commonly referred to as the Payment Report or Daily Activity
Report and is forwarded electronically to BSP overnight.
The TINS report provides system generated ticket numbers. This
includes any tickets that have been voided either by your agency or
automatically during the ticketing process.
Enter: HMPR
Example screen response:
If you need to access an historical TINS report for a previous date, the
entry is: HMPR/12AUG
Format: Explanation:
HMPR Display the TINS Report for today for own office
HMPR/XX9 Display the TINS Report for today for branch office
XX9
HMPR/E12345 Print the TINS report for today on printer GTD E12345
Voiding a Ticket
HELP VOID
ASK ANSWER 570
The period in which you can make a ticket void differs from country to
country. For example, in the UK, it is only possible to void a ticket on the
day of issue.
Once a ticket has been issued and then made void, it is not possible to
reverse the process or “un-void” it.
If an e-ticket has been issued, you may want to void it if perhaps the
wrong form of payment was entered.
The entry to void the VS ticket in the example above is:
TRV/ 9329901891912
Entry: Description:
/ Separator
Screen response:
Module 2 Review
Use your Course Book, Online Help and ASK Travelport and answer the following questions. Make all
reservations in your name unless advised otherwise.
2. Create a Booking File using your name, for travel Hong Kong/San Francisco 18 January / July and
return on 27 January / July in M class with United Airlines.
Fare quote and add the form of payment as cash. End and retrieve the Booking File and issue a
ticket only. Write down your entry.
3. Retrieve the Booking File and make the entry to display the TINS remarks. Write down the
entry.
7. Can you issue an e-ticket on plating carrier Air France (AF), with a sector on Air Zimbabwe (UM)?
The ticket command TKP assumes that tickets are required for all
passengers and all filed fares. However, it is possible to identify a
specific passenger and/or filed fare for ticketing.
Module Objectives
Upon completion of this module you will be able to:
Issue a ticket for a single passenger from a multiple Booking File
Issue tickets for a specified filed fare in a Booking File
Passenger Selection
It is usually most efficient to make the passenger selection at the time of
the fare request, often paired with a segment selection. This
determines which passengers and/or segments will be produced at the
time of ticketing.
The entry TKP will issue tickets for all passengers in the Booking File,
irrespective of the number or type of passengers or different fare
quotes. Each passenger is automatically linked to a fare quote.
Entry: Description:
1 Filed Fare 1
P1 Passenger 1 only
Entry: Description:
Format: Explanation:
For example, you may have a Booking File for three passengers, with
one filed fare for international flights and a second filed fare for
domestic flights.
You can issue tickets for all passengers and all fares (TKP) or all
passengers for one fare (TKP2), but you cannot issue tickets for an
individual passenger for both fares.
To issue tickets for just one passenger you must either split the
passenger from the Booking File, or issue two separate tickets, one for
international travel and one for domestic travel.
Note: Both entries must include the filed fare number, even if there is
only one fare in the Booking File.
Entry: Explanation:
Module 3 Review
Use your Course Book, Online Help and ASK Travelport and answer the following questions. Make all
reservations in your name unless advised otherwise.
1. What is the entry to issue tickets for the international sectors (only) for all passengers?
2. What is the entry to issue domestic USA tickets for the child?
3. What is the entry to issue international tickets for the Katsarou family?
4. What is the entry to issue tickets for Mrs Christoloudis’ domestic USA ticket only?
5. Create a Booking File for two customers travelling from Frankfurt to Bahrain on your date in Y
class with Gulf Air (GF); your passengers wish to travel back 7 days later. Use your name and a
friend’s name. Add all mandatory fields and add a fare quote. End the Booking File, noting the
Record Locator.
Issue the ticket for the first passenger in the Booking File only. Your passenger will be paying for
his ticket with an American Express card 374296409071000 which expires 12/16.
You have already obtained an approval code which is A0021. They do not require an itinerary.
Make a note of the ticket number.
The Galileo system checks for the presence of a filed fare, plating carrier
and form of payment when a ticketing request is made.
Ticketing Modifiers are stored within the actual filed fare and not the
Booking File, and can be viewed by displaying the filed fare breakdown.
They are located in the ‘T’ line at the bottom. Different ticketing
modifiers may be entered for each filed fare.
Module Objectives
Upon completion of this module you will be able to:
Identify and add mandatory ticket modifiers
Identify and add optional ticket modifiers
Amend or delete ticket modifiers
Add name remarks
Form of Payment
There are various forms of payment that may be used:
Format: Explanation:
FS Cash
Entry: Description:
The form of payment (CK) and plating carrier (CY) are stored together in
one line of the fare quote.
Note: When using a credit card, the vendor code is optional but if it is
included the system will check the code against the numeric identifier of
the vendor (usually the first 4 numbers).
If there is a mismatch, the system will respond with ‘CHECK CREDIT
CARD VENDOR’.
The system will obtain an approval from the credit card company at the
time of ticket issue. If credit card approval is obtained outside the
system, e.g. by phone, then an inhibitor must be added to the entry to
prevent duplicate authorization.
For example, if the non-system approval code is 123456, the entry will
be:
TMU1FAX487652221110028*D0916*A123456
Important note: Check the number very carefully as the system does
not validate any entry with an authority code inhibitor.
If the reject message ‘CONTACT CREDIT CARD VENDOR’ is received, it is
essential that the credit card company is contacted because it could be a
stolen card.
Alternatively, there could be an error in the communications link
between the Galileo system and the credit card company. It is
important to ascertain where the error has occurred. Failure to do so
may result in the requested approval amount being set against the
customer's credit limit which could lead to embarrassment for the client
on subsequent use of the card.
Credit cards which can be used with Galileo document production are:
AX American Express (including Optima)
DC Diners Club
CA MasterCard (including Access/Eurobank)
VI Visa
TP AirPlus/Universal Air Travel Plan
JC JCB
It is vital to ascertain that the airline accepts payment from the credit
card company as the system does not check if an agreement is in place.
Credit card information can be found in GC*7.
Note: Please be aware that any form of payment entered as a ticket
modifier will override any existing Booking File form of payment (F.)
entries.
Commission
When you issue a ticket, the system will automatically default to the
commission rates which are held in the commission table provided by
Galileo or stored in your AAT table.
However, there may be occasions when this level needs to be amended
if an agency arrangement exists with an airline, or the airline have
changed their standard commission but not yet advised Galileo. The
entry ensures that the specified commission level appears on both the
ticket (BSP remit area) and on the BSP sales return.
The entry is added as a ticket modifier update.
Example entry to add zero commission:
TMU1Z0
Entry: Description:
Screen response:
Endorsements
ASK ANSWER 1631
Endorsements are used on a ticket to specify restrictions applicable to
that document. Within the system, endorsements are classified into
two categories:
System generated (programmatic) endorsements, automatically
added as part of an FQ response
Agent added (manual) endorsements
Galileo will send a maximum of six lines of endorsements, each with a
maximum of 29 characters to the e-ticket vendors. However, only three
lines with a maximum of 29 characters each can be added manually
using a ticketing modifier entry.
Note: Not all characters will display on the issued e-ticket or in the
order entered. All airlines have their own restrictions as to the
maximum number of characters visable on an issued e-ticket.
Programmatic endorsements will appear on the ticket first. Any
endorsements added as TMU entries will appear after.
Here is an example of how a system endorsement appears in the
Booking File after a fare quote has been obtained.
Entry: Description:
Net Ticketing
If issuing tickets for special negotiated discounted fares for certain
airlines it may be necessary to manually build the fare and then add
specific ticketing data by means of a ticketing modifier entry.
Manual Fare Build is covered in Module 5, Tour Ticketing in Module 6
and Net Remit Ticketing in Module 7.
Here are some of the common entries.
Each format begins TMUn (filed fare number), followed by:
Format: Explanation:
Plating Carrier
In most countries, Plating Carrier Logic ensures that the correct carrier is
selected and appended to the filed fare. It is generally not necessary to
make this entry.
Entry: TMU1CBA
Entry: Description:
The modifier will be added to the fare quote, but will not be visible on
the face of the Booking File.
Multiple Modifiers
Ticketing modifiers can be entered separately, or can be combined using
an oblique (/) as the separator.
Example entry: TMU1CAZ/FCK
Entry: Description:
CCY Plating carrier entry code and two character carrier code
/ Separator
Note: Ticket modifiers can be added to the Booking File in any order.
The system may not necessarily display them in the order in which they
were entered.
Amending a Modifier
It is very easy for you to amend an existing ticket modifier.
Example entry:
TMU1EB@VALID FLTS DATES SHOWN
Entry: Description:
@ ‘Change’ key.
Note: If more than one endorsement is present, the system will change
them all to reflect the new entry. It is not possible to change just a part
of an endorsement.
Deleting a Modifier
To delete a modifier, follow the usual logic in the Galileo system.
Entry: TMU1Z@
The system response is ‘TICKET MODIFIERS UPDATED’
Note: You cannot delete ‘system generated' (programmatic)
endorsements. You can only amend or cancel programmatic
endorsements by using a manual fare build entry. This will be covered
later in this course.
Module 4 Review
Create a Booking File in your name. Book flights from Frankfurt to Munich with LH on your date,
staying for one week, in Y class. Fare quote; the passenger is paying cash for their ticket. End the
Booking File and note the Record Locator.
1. What is the entry to add a ticket modifier showing 12% commission for filed fare 1?
2. Now, retrieve the Booking File made at the beginning of this exercise. The client advises you
she/he is now going to pay by cheque for their ticket. Make the amendment and write
down the entry you used.
4. Prepare the Booking File with any other necessary entry for ticketing so that when the client
returns with the cheque a simple TKP entry will be all that is required. End the Booking File
and note the reference below. Finally, issue the ticket and keep it safe as you will need it
later in the course.
5. Create a Booking File in your name. Book flights from Chicago to London on UA on your
date, returning 10 days later in Y class. Quote a fare then end and retrieve the Booking File.
Make the shortest possible entries to issue an e-ticket and itinerary. The passenger will pay
by American Express card number 373900000000000 with expiry Dec 2016. The
authorisation has already been obtained – authorisation number 12345. Write down your
entries.
Module Objectives
Upon completion of this module you will be able to:
Create a Manual Fare Build for a single passenger
Create a Manual Fare Build for a multi-passenger Booking File
File manual fares
Amend filed fares
Restore filed fares
Assume you have a consolidated fare for this routing. It must be added
to the Booking File, using the Manual Fare Build process.
Points to note:
This is not a Fill-in Format screen. You make all entries at the
bottom of the screen and they are then placed automatically by
the Galileo system into the appropriate place on the Fare Build
Screen.
It is good practice to enter FQTE-00 in another window to establish
tax amounts relevant for the journey.
The creation of the Manual Fare Build screen assumes all passengers
and all segments are to be associated to the same fare.
If there are different passenger types, or if the fare is only required for
certain segments, the Manual Fare Build screen can be created by
passenger and/or segment relating.
Example formats:
Format: Explanation:
Format: Explanation:
Format: Explanation:
FC Fare construction
Note: If any of the mandatory fields are omitted, you will not be able to
end the Manual Fare. Optional fields may be completed as required by
IATA ticketing standards.
Entry: Description:
/ Separator
The system clears the screen when it makes this response. You must
make a display entry if you want to recall the Fare Build Update screen.
Enter: *FB
Example screen response:
Complete the Manual Fare Build with the following information. It is not
necessary to re-display the Manual Fare Build screen, and information
can be added in any order.
Fare details:
Format: Explanation:
FBUTAX1/69.00GB+TAX2/39.75UB+TAX3/1.50AY+TAX4/21.20US+TAX5/3.00XA+T
AX6/2.70XF+TAX7/4.30XY+TAX8/3.30YC+TAX9/213.00YQ
Country taxes in the currency of payment.
Enter as follows:
FBUBG/2PC+FARE/GBP990.00+ROE/0.610616
FBUNVB1/01SEP14+NVA1/01SEP14
FBUNVB2/09SEP14+NVA2/09SEP14
FBUTAX1/69.00GB+TAX2/39.75UB+TAX3/1.50AY+TAX4/21.20US+TAX5
/3.00XA+TAX6/2.70XF+TAX7/4.30XY+TAX8/3.30YC+TAX9/213.00YQ
FBUFC/LON BA NYC810.65YSPCL BA LON810.65YSPCL NUC1621.30
Note: The system clears the screen each time you enter a single item or
string of formats.
Note: The TOTAL is automatically when the fare and taxes are added to
the screen.
Format: Explanation:
Note: The line number used in segment related entries is the number
shown on the far right of the Fare Build Screen.
This is not necessarily the segment number in the itinerary. The Fare
Build Screen ignores any ARNK segments for numbering purposes.
Baggage
FBUBG/NIL allows you to add nil value for baggage allowance.
Taxes
Eight taxes can be accommodated on the initial Manual Fare Build
screen, but the tax field can be expanded if required.
If more than eight taxes apply, those from the eighth tax onwards will be
grouped together in Tax field 8 with the code XT.
You can expand the tax field to show a maximum of 20 taxes if required.
Enter: *FBTAX
Example screen response:
Note: The two taxes previously combined with the code XT are now
displayed individually in Tax fields 8 and 9.
Entry: Description:
/ Separator
JFK4.50 The airport code (JFK) for which the tax applies,
and the amount in USD (4.50).
The system is not able to validate the airport and the value, or that the
PFC entry matches the XF tax entry.
Refer to FTAX*PFC–XXX (where XXX= three letter airport code) for the
current amount to be charged for each airport.
A maximum of four PFCs are allowed. When more than one PFC is to be
added to the Manual Fare Build, all PFCs must be input as a single entry.
For example: FBUPFC/JFK3BUF3DEN4.50PHL4.50
Note: The PFC amount must be specified in USD, regardless of the point
of sale.
The PFC appears on the Fare Build Screen in the Fare Construction line.
It can only be entered after completion of the fare construction line:
Endorsements
Endorsements can also be added as part of the fare build process, even
though they are not actually part of the FB screen. They must be
entered separately from other FBU entries.
Example entry: FBUEB/NO CHANGE OF RES
Format: Explanation:
The system creates a Manual Fare Build Screen for each passenger. The
header line shows P01 (Passenger 1) and 01 of 03, i.e. the first of three
screens.
Once you complete the first screen and file it (FBF), the next Fare Build
Screen will appear automatically for passenger 2, and then for passenger
3.
However, once the first screen has been completed, you can file
identical fare information for all remaining passengers with one entry.
Enter: FBFALL
Entry: Description:
The system response will be: FILED FOR ALL PASSENGERS – TOTAL
GENERATED.
Similar logic applies when there are different passenger types in the
Booking File.
Refer to the following example where passengers 1 and 2 are adults, and
passenger 3 is a 9 year old child.
As there are two passenger types in the Booking File, you must complete
at least two Manual Fare Build screens.
You would think that the entry to organize the Fare Build screens would
be:
FBCP1.2.3*C09/CBA
However, the system works logically and will display the screen for
passenger 1 first.
After you complete the first screen, you could not use the entry FBFALL
because passenger 3 (a child), requires a different fare to the two adult
passengers.
You would be required to complete the second screen for the second
adult, and finally complete the third screen for the child.
The most effective way to action this scenario is to begin the entry with
the smallest group of passengers – in this case the child.
Enter: FBCP3*C09.1.2/CBA
The Manual Fare Build screen for the child will be presented first.
Example screen response:
When you complete this screen and file it (FBF), the child fare will be
filed, and the first adult (passenger 1) screen will be displayed.
When you complete the first adult screen, use the entry FBFALL to file
the same Fare Build information for all remaining passengers.
Using this process, all three screens will be stored under one filed fare in
just two, rather than three, transactions.
Alternately you can create one Manual Fare Build screen for all
passengers, and complete it as if all are adults, and file it with FBFALL.
Then redisplay the Manual Fare Build screen for the child with the entry
*FB1P3*C09. Amend it with the child details, and file it with FBF.
Exception
In some cases, such as for Net Remit tickets, separate filed fares must be
created as separate ticket modifiers are added for each passenger
description.
Enter: FBCP1.2
This will present a Manual Fare Build screen for both adults, known as
filed fare 1. This can then be updated and filed.
Enter: FBCP3*C09
This will present a Manual Fare Build screen for the child, filed fare 2,
which can then be updated and filed.
Deleting a field
A field can be deleted by re-entering the first part of the Fare Build
Update entry and omitting any data after the oblique (/).
For example: FBUEB/ will delete all endorsements.
Entry: Description:
@ Amend or Change
R Restore Status
Note: Restored filed fares are not guaranteed. Once restored, you can
make normal ticketing entries.
To restore a filed fare for passenger 2, the entry would be: FF1P2@R
Module 5 Review
Create Booking Files, in 6 months’ time for questions 3 and 4.
1. What is the entry to create a Manual Fare Build screen with plating carrier BA, for passenger
3 of a Booking File?
2. What is the best entry to create Manual Fare Build Screens for four passengers, where
passenger 4 is a child who is 8 years old?
3. Create a Booking File for one passenger, in your name. LHRCDG 21st, CDGFCO 24th, FCOLHR
27th, all in Y class (use AF and AZ). Add mandatory fields, end and retrieve the Booking File.
Note the Booking File record locator.
Build a Manual Fare using the following information. Advise your trainer when you have
completed the fare. File the fare and End Transaction; do not issue the ticket yet.
Field: Description:
ROE 0.61
Tax 13.00GB
28.74UB
14.20FR
0.80IZ
9.90QX
1.70EX
6.20HB
13.20IT
0.70MJ
2.10VT
74.40YR
4. Create a Booking File for three passengers, using your name and 2 others. Passenger 3 is a
child aged 10 from FRAIAH 10th return 24th in Y class with Lufthansa (LH). Add mandatory
elements, end and retrieve the Booking File.
Field: Description:
ROE 0.73
Tax 5.40DE
34.90OY
26.90RA
1.50AY
21.20US
3.00XA
1.80XF
4.30XY
3.30YC
218.60YQ
File the fares and prepare the Booking File for ticketing by adding the mandatory ticket
modifiers - you may choose the form of payment. Do not issue tickets. Call your trainer
before ending transaction.
The fare has changed. It has been reduced by GBP10.00 in each direction and the revised
details are as follows:
Now issue the ticket only, and make a note of the ticket number. We will use it in a later
session.
Module Objectives
Upon completion of this module you will be able to:
Add tour code modifiers to issue tickets for Inclusive and Bulk
Tours in line with IATA regulations
Tour Ticketing
ASK ANSWER 105
When a tour ticketing agreement is made between a travel agency and
an airline, the airline will provide the agency with a contract stating
details of the fares and the associated rules. This includes details of the
ticketing data required. This information may be kept in paper form or in
a fares database.
When you quote and sell one of these fares, it is usual practice to
complete the reservation and then build the fare manually into the
Booking File ready for ticketing. Due to the nature of these tickets and
the information that needs to be shown on the ticket / ViewTrip,
additional modifiers need to be added.
Note: Many agencies now obtain fare quotes automatically as the fares
have been loaded via Agency Private Fares or are Category 35 Airline
Private Fares. These fare types already contain required ticketing data
and this cannot be modified
The following ticketing modifiers, prefixed by the TMU field identifier
and the filed fare number and linked to a commission modifier, can be
used to produce tour tickets.
Entry: Description:
Note: The NUC values from the fare construction have been replaced
with M/IT.
Example entry for a Bulk Tour:
TMU1TC02315478/Z0/BT
Fare example:
Module 6 Review
1. True or false? In order to issue an IT fare, a travel agent usually has to sell the fare in
conjunction with accommodation?
2. What entry is used to show BT in the fare and total box of the ticket?
3. In addition to adding a TC and either a BT or IT modifier when issuing a tour ticket, which
other modifier should also be added?
4. You are working in a travel agency that specialises in short breaks to New York. You have
negotiated a deal with Virgin Atlantic. They have issued you with a BT contract that enables
you to offer extremely reasonable rates to your passengers.
Your date LHR-JFK Y class with Virgin Atlantic, returning five days later. Use your name as
the passenger name.
Your agency is called USA Experience and the phone number is 01234 567890. Use PAUL as
the agent reference. Add all other mandatory fields and end the Booking File, taking a note
of your Galileo locator.
BG 2PC
Fare GBP448.00
ROE 0.547411
Taxes 20.00 GB, 11.90 UB, 1.40 AY, 15.60 US, 2.80 XA, 1.70 XF,
3.90 XY, 2.80 YC, 53.00 YQ
BT/IT BT
Commission 0%
Module Objectives
Upon completion of this module you will be able to:
Enter Net Remit modifiers into a Filed Fare
Modifiers
ASK ANSWER 3536
There are three different modifiers which may apply to Net Remit.
AI– Airline Information
VC– Value Code
NF Net Fare
It is mandatory to use the AI– modifier every time a Net Remit fare is
built. Optionally, either a VC– or NF modifier can be used.
The airline will advise you what is required when they finalize the
agreement with your agency.
The use of the AI– modifier will force the printing of ‘NR’ in the BSP
remittance area of the ticket.
Note: Net Remit requirements vary in different countries. For example,
BSP requirements for Net Remit tickets issued in the UK may vary from
those issued in Denmark.
These entries are made using ticket modifiers (TMU). They are added
after a filed fare has been obtained either via an FQ entry or, more
usually, from a manual fare build.
Entry: Description:
A second check occurs when the tickets are issued. If the AI– number is
correct but has not been loaded onto the BA database an error message
will display and the ticket will not issue.
System checks are not carried out with all other airlines, and therefore,
it is essential that the airline information data is correctly entered.
Fare quote example:
NR Ticket Entry
Whenever the AI– modifier is used, the CAR code will show as a “Tour
Code’ in the e-ticket.
Note: The AI– entry may be the only entry required or it may be used in
conjunction with VC– or NF.
Value Code VC–
The Value Code is used by some airlines in order that their own revenue
accounts department can interpret the type of ‘arrangement’ which the
airline has agreed with the agent.
The entry code, VC–, is followed by one of two alpha characters, either K
or C. These identifiers indicate different types of arrangement.
The airline will then advise additional numeric or alpha characters to a
maximum of 4. (Letters I and O are not normally used as they can be
mistaken for 1 or 0).
Note: In some countries with some airlines, this entry is automatically
added when the AI– entry is made. In other countries agents must add
it as a modifier.
VC-C
VC–C indicates the supplementary percentage commission on a net fare.
The net fare is the fare after the deduction of standard commission.
Example: C0020 indicates supplementary 20% commission.
Gross Fare 200.00
Standard 1% commission 2.00
Supplementary 20% commission (on 198.00) 39.60
Total commission 41.60
Amount paid by agent 158.40
Example entry: TMU1AI–45678/VC–C0020
Note: The Value Code does not show on the e-ticket record but is
transmitted to BSP.
VC-K
VC–K Indicates the supplementary amount of commission due to the
agent in local currency.
For example, K0025 indicates supplementary commission of GBP25.00 if
tickets were issued in London. The system assumes the currency code
based on the country in which the ticket is being issued. The system
would assume EUR25.00 if the ticket was issued in Dublin.
Example entry: TMU1AI–45678/VC–K0025
Points to note:
Remember that these codes are supplied by the airline
The airline will send required procedures to the issuing agent
specifying what should appear on the ticket
It is important that these instructions are followed carefully and if
in any doubt, contact the airline for clarification
Procedures vary in each country and with each airline
Net Fare NF
Using the NF modifier allows a selling fare to be shown in the ‘Fare’ box
on the ticket and a different amount shown in the remittance area. This
can be achieved using an auto-quote fare or by using a manually built
fare.
The commission rate will always remain at the standard level unless
entered as a ticketing modifier (e.g. TMU1Z0)
Assume the selling fare is GBP 1325.00 and the net fare is GBP 1200.00.
Example entry: TMU1AI–45678/NFGBP1200.00
Note: The ticket will show the selling fare GBP1325.00 in the FARE box
and GBP1200.00 in the Remittance area.
General Information
Note the following points:
Net Remit tickets cannot be issued in the system using FEX as the
form of payment.
Credit cards are not acceptable forms of payment.
A separate fare quote must be filed for each different passenger
description (ADT, CNN and INF), to which ticket modifiers must be
added, e.g. TMU1, TMU2, TMU3, etc.
The existence of ‘NR’ in the remittance area will generate a
supplementary commission report at the same time as the normal
BSP report is produced.
The TINS Report will reflect the amount shown in the fare box
followed by a ‘G’ to indicate ‘GROSS’.
If the AI– modifier has been used it will be displayed under the
passenger name.
Module 7 Review
1. When creating Net Remit fares modifiers AI, VC- and NF are used. Which of these modifiers
are mandatory?
3. When issuing a Net Remit ticket, the cost at which the agency buys the ticket often differs
from the price that they sell it to a passenger. Which modifier allows a different amount to
the published fare to be reported to BSP?
4. Your agency has a commercial agreement number G54309X. What is the entry to add a Net
Remit modifier showing an airline Value Code of 15% to filed fare 1?
Module Objectives
Upon completion of this module you will be able to:
Revalidate an e-ticket
Revalidation
ASK ANSWER 401
You can revalidate a ticket when a passenger has changed their booking,
but the fare, carrier, class and routing remain the same.
If you forget to revalidate the e-ticket, the reservation in the Galileo
system and the airlines hosting system will not match the e-ticket data
that is held in the airlines e-ticket server.
Note: Not all airlines permit revalidation, in which case the ticket must
be reissued with no additional collection. Refer to Exchange Ticketing
Module 9.
No history of Revalidation is available.
To check if an airline supports e-ticket revalidation refer to ASK
Travelport answer 8430:
Where can I find e-ticketing functionality information for all carriers
participating in Galileo?
In order to proceed with revalidation, retrieve the relevant Booking File
and make the necessary amendments for the customer.
Once the Booking File has been displayed and amended, end and
retrieve (ER). The revalidation input can then be made.
Note: When the reservation is changed the original filed fare will be
cancelled. In a revalidation situation it does not matter that you do not
have a filed fare in the booking as in revalidation, the fare must equal
that of the original reservation.
The e-ticket shows the date for the old reservation until the revalidation
is made.
Note that segment 1 was originally booked for 1 September, and the
ticket number issued was 1259901891920. The Booking File has been
displayed, amended, received, ended and retrieved again.
You can now make the revalidation entry:
TKRETS1/TN1259901891920/C1
Entry: Description:
ET Electronic Ticket
/ Separator
C1 Coupon 1
Note: Check that the *SI field still contains the ticket numbers for each
passenger and segment after you have made changes to the Booking
File. If not, you must manually re-enter them.
Validity dates
Validity dates can also be appended to the revalidation entry.
Example entry:
TKRETS2/TN1259900542415/C1/NVB02SEP14/NVA02SEP14
Infant tickets
Infant tickets can be revalidated with the addition of the two letter code
IN.
Example entry:
TKRETS2/TNIN1259900281382/C2
Entry: Description:
from British Airways, the reason and the subsequent action you need to
take in order to revalidate the British Airways e ticket.
UNABLE TO CHG ETKT Multiple passengers are in Split the affected passenger
STATUS/PLS SPLIT PNR/CTC the Booking File from the Booking File,
TRADE SUPPORT remove the service
information entry and re-
enter. If all passengers in
the Booking File need their
e tickets revalidated contact
Trade Support at BA
UNABLE TO CHG ETKT More than one passenger Contact Trade Support at BA
STATUS/DUPLICATE of with the same initial
NAME/CTC TRADE SUPPORT and surname
BAGS CHECKED IN / PAX Passenger has already Passenger must have ticket
MUST CTC CHECK IN checked in their luggage revalidated by BA staff at
the airport
UNABLE TO CHG ETKT For whatever reason the Remove the service
STATUS/FLIGHT airport have locked the information entry and try
LOCKED/CTC TRADE flight again in a few minutes. If
SUPPORT this fails, contact Trade
Support
Module 8 Review
2. You have been handed ticket number 236 440 265 7861 issued on 29 August. What is the
revalidation entry for segment 3, coupon 3?
3. What entry would you use to offload a passenger from BA 107 LHR to DXB on 3 August?
Sometimes a passenger will change their plans after their ticket has
been issued. They may wish to change their travel dates or itinerary.
Depending on the fare, it may be possible reissue the ticket for your
customer, and give them a new one in exchange for the original one.
There are strict IATA rules governing this procedure, which can be
learned on Advanced Fares and Ticketing Courses. This module focuses
on the procedure to reissue a ticket.
You must refer to the fare notes or the issuing airline to check the rules
and regulations in order that you complete the ticket exchange
correctly.
Note: Many agencies make a charge for exchanging a ticket, and this
can be an important source of revenue.
Module Objectives
Upon completion of this module you will be able to:
Identify when a ticket can be revalidated or when it should be
exchanged
Complete a ticket reissue using a fill-in format (FIF)
Reissue tickets with and without an additional collection
Reissue a ticket issued in a different currency
Cancel/Void an incorrectly reissued ticket
Screen description:
Lines: Explanation:
2 and 3 Detail of the new fare and new taxes for the new
document
In this example, the fare and taxes are the same, and therefore the
taxes must be removed from the new fare, to prevent the customer
being charged for them twice.
3. Amend the new fare to remove the paid taxes and amend the Total.
Enter: *FB1
Example screen response:
Enter: FBUTAX1/+TAX2/+TAX3/
Enter: FBUTTL/
Description of Fields
Item: Explanation:
TICKET FOR Passenger name automatically placed here from the filed
fare.
NEW FARE New fare automatically placed here from the filed fare
TX1 to TX4 All taxes from the filed fare displayed here
TTL VALUE The original fare excluding taxes is shown here together
with the currency code, e.g. GBP490.00
ORIG FOP Enter the form of payment used on the original ticket,
e.g. NONREF.
If the form of payment was credit card, enter CC.
Item: Explanation:
CITY The city code where the original ticket was issued.
DATE The date the original ticket was issued, using DDMMMYY
format.
7. Ensure that the INSERT key is switched off, and use the Tab key to
move between fields. Enter the original form of payment.
Completed screen example:
When you retrieve the Booking File, you will see reference to two e-
tickets:
Note that there is an additional fare of GBP 149.00 plus an additional tax
amount of GBP 13.00 (YR).
Any taxes which have been paid when the original ticket was issue must
be removed from the new fare quote.
Enter: FBUTAX1/13.00GB+TAX2/+TTL/
FBUTTL/
3. File the new fare.
Enter: FBF
R.P+ER
The fare now shows the new fare of GBP 476.00 plus tax GBP 13.00GB.
This is the new fare detail ready for the exchange:
Note that the new fare and additional amount of tax to be paid are
shown at the top of the screen.
Previously paid taxes are shown in the middle of the screen.
The system will automatically calculate the additional fare to be paid
and the additional tax.
5. Specify the original form of payment NONREF and enter on the last
cursor point after the IATA CODE.
You may specify a maximum of three payment types for the additional
collection.
If the whole amount is to be paid using one form of payment tab to the
first tab stop and enter the appropriate information, e.g. NONREF. Do
not enter the amount, only the form of payment code and the Galileo
system will assume that you are paying the full amount.
If the additional collection is to be paid using multiple forms of payment,
the exact amount, preceded by the $ sign, must be given for each type
of payment.
Refer to the following example, where GBP 50.00 is paid using CASH and
GBP 112.00 CHECK.
Note that the new e-ticket will show the exchange information at the
base of the ticket:
Enter: *HTE
Example screen response:
Note: You must round the BSR to 1.214 for acceptance on the
exchange fill-in format screen.
The BSR of 1.214 has now been obtained and an additional collection
amount of GBP 109.00 (rounded to the nearest GBP) is due.
You can now add these figures to the Exchange fill-in format screen.
Module 9 Review
Miguel Garcia has the following ticket which needs to be reissued to return to Malaga instead of
Barcelona. The new reservation is in the Booking File, and a new fare has been filed, and the
Booking File ended and re-retrieved.
1. What is the entry to display the Exchange Ticket fill-in format screen?
2. You must establish the additional collection needed in Euros and the conversion rate from
EUR to GBP before commencing the exercise. The new fare is EUR 1500.00 and there are no
new taxes. Make the relevant entries, and then write them down.
3. After you complete the screen and press ENTER, the *MR screen is displayed.
/F …………………………………………………………………………………………………………………….
/F …………………………………………………………………………………………………………………….
The form of payment for the additional collection will be CASH. What entry will you make on
this screen?
Module Objectives
Upon completion of this module you will be able to:
Refund a totally unused system generated ticket.
View the TINS report for refunds.
Processing a Refund
HELP REFUND
ASK ANSWER 502
You can process a refund for an unused or partially used ticket originally
issued in your office within the last 32 ticketing days.
Note: Not all airlines support automated refunds. You must contact the
airline directly.
Refer to the following example unused ticket that requires a full refund:
TRNE1259901891921/02JAN14
Entry: Description:
/ Separator
The refund due, calculated from the previous screens, is shown at the
bottom of the page.
PFC:
To be used when PFCs (Passenger Facility Charges) are to be refunded.
When applicable enter the 3 letter PFC airport code and then tab to
enter the appropriate USD amount such as 3, 4, 4.50, etc. If no PFC is to
be refunded, leave blank.
REFUND AMOUNT:
The amount to be refunded to a credit card if one was used as the form
of payment. If no amount is refundable to a credit card, leave blank.
COMM PERCENTAGE/AMOUNT ON CANCELLATION CHARGE:
When appropriate, enter either a commission percentage or the amount
that is due to your agency from any cancellation charge. If no amount is
due to your agency, leave blank.
Third Screen
Used only when more than one credit card was used for payment.
Usually you will enter “N” in this field.
Note: Many BSP authorities will only permit one credit card per
passenger. Agents in those countries will only use the first Refund
amount field, and never go to the third screen.
ENTER
Screen response:
Cancelling a Refund
ASK ANSWER 467
It is possible to cancel a refund with some carriers.
Check that the carrier accepts the cancel transaction. Refer to the ASK
Travelport Ticketing Carrier Functionality Table in answer 8430.
The refund must be cancelled the same day. Include the airline code
and check digit.
Make the following example entry to cancel a refund notice:
TRNC12599000482880
Format: Explanation:
/ Separator
Note: The ticket number that has been refunded is displayed, with RFND
underneath the FARE column.
If you only wish to view refunded tickets, use the following format:
HMPR/REF/02JAN-02JAN
Note: The date must be specified twice.
Example screen response:
Module 10 Review
Add this year’s date to entries where relevant.
1. Assume today’s date is 13 November. You issued an e-ticket, ticket number 055 765 876
1234 3 on 16 July. What is the entry to create a refund notice in the system for a full
refund?
2. You process a full refund of all fares and taxes (no cancellation charge). When you press
ENTER at the end of PAGE 1 of the refund fill-in format, will you be taken to:
PAGE 2
Tax Screen
PFC Screen
3. What is the entry to display the TINS report for refunds only for 09 October?
Module Objectives
Upon completion of this module you will be able to:
Create manual Itinerary Remarks
Amend, re-associate and delete Itinerary Remarks
Add, delete and display Canned Remarks
Screen example:
Associated Remarks
These are remarks which refer only to certain segments of a journey,
and so are segment related. They will print on the itinerary below the
relevant segment of the journey.
Select the ‘Associated’ tab:
Check in Remarks
These remarks may be used to add check in times to air segments.
Refer to the following example format to add a check-in time relating to
a specific segment (2):
RI.S2/CI*75
Entry: Description:
. Separator
S2 Segment 2
/ Separator
Entry: Description:
Terminal Information
These remarks may be used to add terminal information to the air
segments.
Note: Many times, terminal information is automatically provided by the
system.
Refer to the following example format to add departure terminal
information for segment 1:
RI.S1/DT* TERMINAL 4
Entry: Description:
/ Separator
DT Departure Terminal
* Separator
Entry: Description:
Entry: Description:
If you wish to delete a remark, select the remark and click ‘Remove’ and
then ‘Save’.
The MAD-BKK flight has been rebooked for 2 September and is the ‘new’
segment 1.
The system responds with an asterisk, and the remark is now associated
to the new segment.
Canned Remarks
HELP RPFD
ASK ANSWER 2125
A Canned Remark is an Itinerary Remark which is permanently stored in
the system. A maximum of 12 Canned Remarks can be selected to use
with each Booking File.
Canned Remarks (identified by numbers) can only be created and
displayed by a second level authorized user, possibly your office
manager or supervisor.
If they exist at your agency location, Canned Remark numbers will be
advised to you so that these can be imported into a Booking File. Check
with your manager or agency supervisor.
Note: The wording does not appear on the Booking File (just the
number), so take care when selecting the numbers.
To display Canned Remarks created in your office (second level
authorized user only), enter: RPFD/RMKS
Example screen display:
Enhanced Itineraries
Remarks are added in the order requested, in a single entry.
Example entry: IMUCR1.23.2
Entry: Description:
CR Canned Remarks
Galileo Itineraries
Remarks are added in the order requested, in a single entry.
Example entry: DI.CR1.23.2
Entry: Description:
CR Canned Remarks
- Separator
ViewTrip Itineraries
ViewTrip Itineraries can be accessed via the website www.viewtrip.com.
The passenger must use their Galileo locator and their surname to
retrieve the itinerary.
These details are also transmitted when you email an itinerary to a
passenger from the Booking File.
Fare Information
Normally the fare is visible on the e-ticket receipt. Not all agencies want
the passenger to see the actual cost of the air fare, as it may have been
sold as part of a package, or a service fee added.
It is possible to suppress certain parts of the fare information from the
receipt by making a notepad entry in the Booking File.
Example formats:
Format: Explanation:
Module 11 Review
1. What is the entry to add a check in time of 90 minutes for segment 3?
2. What is the manual entry to add Unassociated Remark ‘HAVE A PLEASANT FLIGHT’?
4. A booking has been changed. Make the entry to re-associate remarks 1 and 2 to new
segment 3.
5. Add some Associated and Unassociated Remarks to one of the bookings you have used
during the course and then view it on the ViewTrip website.
.
Module Objectives
Upon completion of this module you will be able to:
Link your workstation to relevant document printers
De-link your workstation if required
Ensure that e-ticketing tables are set up correctly for your agency
You will see a list of the possible support documents which are
designated by your BSP as mandatory (Y) or optional (O).
Documents not required by your BSP will not be shown. These will vary
from country to country. You may see AUDIT CPN; AGENCY CPN; PSGR
RCPT; CHG FORM; EXCH AUTH and/or RFD AUTH.
The example above shows only the AGENT CPN and PSGR RCPT lines.
Note: If you do not wish to print support documents a GTID is still
required, but you can set Agency and Print Now to NO.
Take the following steps to complete the table:
Complete the table as follows:
1. Ensure that the insert key is switched off.
2. Tab to the GTID field and type in the GTID of the itinerary printer on
which you wish support documents to print.
3. Tab to the AGENCY field and type in Y
4. Tab to the PRINT NOW field and type in Y
Note: Ensure that the entire table is completed before pressing the
Enter key.
Format: Explanation:
Printer Linkage
HELP HMLM
In addition to the air ticket, you may wish to use the Galileo system to
issue additional documents such as an itinerary, or a MIR which sends
data to a back office system.
If you attempt to issue a document without linkage to the document
printers, the system response will be: INVALID: NO LINKAGE
Every workstation and printer device has its own unique Galileo
Terminal IDentifier (GTID).
The GTIDs of all workstations and printers in your agency are recorded in
your Agency Account Table (AAT). If any GTID is not recorded in the AAT
then access to the Galileo system is denied.
Note: GTIDs are automatically added to the AAT before installation of
Galileo in an agency. Each workstation and printer device is usually
labelled with the GTID.
Alternatively, you may locate printer and MIR GTIDs by looking at the
Galileo Print Manager software within your agency.
To establish the GTID of your workstation, enter: +J
Example screen response:
Entry: Description:
Screen response:
Screen explanation:
Entry: Description:
ST Status
U = Up
D = Down
B = Busy
FM Stock or paper type. This designates the type of
‘paper in the printer.
I = Itinerary
B = Blank
Printability
HMLMC5D870DX
The response above shows that the status of the itinerary printer is
‘Down’. This must be changed to ‘Up’ status to enable itinerary
documents to be produced.
Enter: HMOMC5F062–U
Entry: Description:
Delinking
ASK ANSWER 606
Occasionally, you may need to delink printers from your workstation.
You may need to do this if you linked to the itinerary printer just to issue
an automated refund. You now wish to de-link as you do not want an
itinerary to be produced each time you issue a ticket.
Make the following entry:
HMLM/DELINK Help Me Link Machine / De-link from all printers.
Screen response:
Entry: Description:
Module 12 Review
1. What entry will link your workstation to an itinerary printer with the GTID, C8743A?
2. What entry will link your workstation to a MIR device with the GTID, C6G43A?
3. What is the entry to display the status of the link between your workstation and printers?
Your MIRs are not transmitting. What is the entry to change the status of the MIR
printer to ‘UP’?
Module Objectives
Upon completion of this module you will be able to:
Display ticket numbers for usage in your agency
Assign itinerary numbers
Display the TINS report
Void tickets
Format: Explanation:
Screen: Explanation:
Entry: Description:
– Separator
/ Separator
Entry: Description:
If you need to check the itinerary table at any time, enter: HMIN/D
Format: Explanation:
TINS Report
HELP HMPR
ASK ANSWER 578
The TINS report displays a list of transactions for today, and is updated
automatically as each ticket is issued. This is more commonly referred
to as the Payment Report or Daily Activity Report.
To display the Tins Report, enter: HMPR
Format: Explanation
The TINS report displays system generated ticket numbers. This includes
any tickets that have been voided either by your agency or voided
automatically during the ticketing process.
Example screen response
Ticket Voiding
ASK ANSWER 570
HELP VOID
The period in which you can make a ticket void differs from country to
country. In the UK, it is only possible to void a ticket on the day of issue.
If you have issued an e-ticket and now want to void it (maybe you
specified an incorrect form of payment), use the following example
entry:
TRV/ 1259900505183
Entry: Description:
/ Separator
Module 13 Review
Assume the GTID of your workstation is: C5H43A
1. What is the entry to check the number of e-ticket numbers available in your agency?
4. The GTID of your itinerary printer is C5F062. What is the entry to number your itineraries
from 1 to 99999 and then restart at 1 again?
Note: You may view your allocation of EMD numbers back at your
agency using the EDOC entry. However, this entry is not available for
training pseudo city codes.
EMD is the electronic replacement for all standard traffic miscellaneous
documents, including:
Miscellaneous Charge Orders (MCO) or virtual MCO (vMCO)
Special Service Tickets (SST)
Prepaid Tickets (PTA)
Multi-Purpose Documents (MPD)
Tour Orders
Excess baggage tickets
Module Objectives
Upon completion of this module you will be able to:
Identify an Associated EMD and a Standalone EMD
Issue Associated and Standalone EMDs
View, Void and Refund EMDs
Display EMDs on the Payment Report (HMPR)
Decode EMD related error messages
Provide Support for EMDs and escalate an incident if required
Introduction
EMD data is included in the Galileo Ticket Invoice Numbering System
(TINS Table).
An EMD can only be issued from a Booking File, which contains at least
one itinerary segment and the Booking must be ended and retrieved
before an EMD Issue entry is used.
The format identifier to issue any EMD is: EMDI
Example formats:
Entry: Description:
Endorsement ER ERNON-REFUNDABLE
The
Receipt’.
RFIC Select R RG
Services Reason
Entry description:
Input: Description:
Note that segments 1 and 2 are the SVC segments and the flights now
appear as segments 3 and 4.
The next stage is to issue the EMDs. Two separate EMDs are required,
and they must be issued individually.
You must use the standard EMD Issue entry (EMDI) twice, each time
using a modifier to specify the Manual SVC sector for which the EMD is
issued.
You must also include the e-ticket number in the entry.
The response displays the ticket numbers issued for each passenger.
Note: If tickets had been exchanged, then two ticket numbers would
show for each passenger – the original number and the reissue ticket
number. You must specify the reissued ticket number in your EMD
entry.
Input: Description:
Note: The status of each Manual SVC segment has changed from
EK1 to HI1, and the EMD number is added to each segment. Also a
new EDML field has been created to store the EMD numbers issued
in the Booking File.
To display the EMDL field, click the Quick Access button in the
Booking File.
Alternatively, enter: EMDL
Example screen response:
Points to note:
The RFISC (992) is displayed
The status shows USED. This is normal when an EMD is issued for a
change fee.
The EMD Summary Display retrieves information which is held in the
airline’s database. You can view that information in the same way as
you do an e-ticket.
The EMD Summary holds details such as the EMD number, passenger
name, and type of service purchased and the status of each EMD
coupon.
It also enables you to select other processes by tabbing and entering
additional information and pressing enter.
You can also opt to view a Detail Display, which provides a breakdown
of the EMD information.
To view the Detailed Display, simply click on EMD DETAIL DISPLAY or
alternatively, tab to ‘EMD DETAIL DISPLAY’ and press enter.
Note: The details for the EMD transaction are usually displayed over 2-3
screens. Move down (MD) to view more EMD document details.
Note: At the bottom of the display, you have the option to void the
EMD. Also depending on the airline and service, there may be an option
to refund the EMD.
Click on EMD REDISPLAY SUMMARY if you wish to redisplay the
Summary Display.
Example screen response:
You must add a Manual SVC segment containing details of the group
deposit.
Take the following steps to issue an EMD for a group deposit for a group
reservation.
1. Create a basic Booking File with a Form of Payment and add a
manual SVC segment, containing the relevant group deposit
information.
Enter: 0SVCAYEK1LHR15NOV-N1/D/997/GROUP DEPOSIT/2500.00
Entry description:
Input: Description:
Input: Description:
Note: IC ticket number is not required when issuing EMDs for group
deposit.
Once the EMD has issued, the Booking File will automatically end
transact.
Example screen response:
Click on the Record Locator to display the Booking File to view the
changes.
Example screen response:
Note that the manual SVC segment now contains the EMD number
and the status has changed from EK1 to HI1. EMDL data also now
exists.
4. Retrieve the original group booking and add an OSI item to advise
the carrier that the deposit has been paid and that fulfilment is via
EMD.
Note: The addition of an OSI is a requirement of AY. When you issue
an EMD for other airlines, check for any specific requirements in Ask
Travelport answer 43782.
Enter: SI.AY*EMD PAID 31JAN 20 PSGRS
In addition enter the number of the EMD.
Enter: SI.AY*EMD 1059992055101
Note: The date specified in the OSI entry is the date that the deposit
is paid and the EMD issued.
Points to Note:
You can add a Notepad item to each Booking File in order to cross
refer them if required.
When the original group booking is ticketed, each ticket must be
issued for the full fare amount including taxes. You can then
refund the EMD that was issued for the deposit amount.
EMD Example 3: Issuing an EMD for a Service Booked for all Passengers on all
Flight Segments
This example shows you how to issue an Associated EMD in order to
process payment via BSP for ‘flight related’ Additional Services. Two
passengers require the same services for the same flight segments.
Refer to the following completed Booking File for two passengers. E-
tickets have been issued. Both passengers have requested extra baggage
for the outbound flight on segment 1.
Service Catalogue
The services are offered in order of flight segment. For example, the
services on lines 1-9 all relate to segment 1 and this is indicated by 01 at
the end of the corresponding line number.
Move down (MD) to check if there are more services available for
segment 1 or if there are any for segment 2.
Service content may include:
(T) Ticket-related: products or services associated to a passenger’s
ticket
(F) Flight-related: products or services associated to specific flights
on a passenger’s ticket
(R) Fare-related (Rule Buster Service): associated to a specific fare
component on a passenger’s ticket and overrides reissue and/or
refund conditions for that fare
(M) Merchandise: products or services unrelated to specific ticket
or itinerary
Note: The maximum number of services which can be displayed for each
segment is 17. If more than 17 services exist, you may use search
parameters to make your search more specific. For example you can
search for baggage related services only.
In this example, both passengers are entitled to one checked bag, free of
charge. However each passenger needs a Second Checked Bag for the
outbound flight.
2. Select a Second Checked Bag from line 1, for each of the passengers
Enter: DAS01L1P1
Enter: DAS01L1P2
Input: Description:
DAS0 Sell
Note: If you are selling the same service for both passengers on all
segments, there is no need to passenger relate the DAS0 entry.
Simply specify how many of the services are required for each
passenger and the service line number, e.g. DAS01L1
3. Add a Received Field and end the Booking File to save the data.
Example screen display:
Note: The display shows the confirmed status (CD) of each DAS item,
the currency code, and details of the flight for which the service is
applicable.
Input: Description:
P1 Passenger 1
5. Redisplay the Booking file and repeat the EMDI entry for passenger
2.
Enter: EMDI/IC0559901891956/P2
Example screen response:
Note: EMDL data now exists in the Booking File. Click on the
Quick Access button.
Example screen response:
Note that the EMD status in the DAS item has now changed from CD
to FD meaning fulfilled.
Example screen display:
Note also that the Additional Service SSR ASVC has been updated
with the applicable issued EMD number and the status code of the
SSR ASVC has changed from KD to HI.
EMD Example 4: Issuing an EMD for Multiple Services Booked, for only one
Passenger
This example demonstrates how to issue an Associated EMD for ‘flight
related’ Additional Services, where only one out of two passengers
requires services for all flight segments.
Refer to the following completed Booking File for two passengers. E-
Tickets have already been issued. Passenger two has requested extra
baggage for both the outbound and return flights.
Input: Description:
2. Sell one extra checked bag for segment one and two, for passenger
two only.
Enter: DAS01L1P2*1L3P2
Input: Description:
DAS0 Sell
3. Enter a Received from field and end and retrieve the Booking File.
Example screen display:
Note: The second checked bag has been requested for both
segments, for passenger 2 HILL/NATASHAMRS only.
Click on the Quick Access button.
4. When the status of the SSR items has changed to confirmed (KD),
and the DAS status is confirmed (CD), you can issue the EMD for
passenger 2, and print support documents if required.
Enter: EMDI/IC0869901891958/P2/PI-R
Input: Description:
P2/ Passenger 2
R Customer Receipt
Voiding an EMD
Both Standalone and Associated EMDs can be voided on the day of
issue. The EMD number can be voided from the EMD Summary Display
and EMD Detail Display.
Take the following steps to void an EMD from the Summary Display.
The EMD now has a status of V for void within the EMD Summary
Display (EMDD), EMD Detail Display (EMDD1) and in EMD list
(EDML). The Settlement Authorization Code (SAC number) appears.
Input: Description:
Refunding an EMD
Both Standalone and Associated EMDs can be refunded, provided that
the relevant carrier supports the refund process.
The refund process is similar to the void process. The EMD number can
be refunded from the EMD Summary Display and EMD Detail Display.
For carriers supporting refunds, an EMD REFUND tab prompt will display
on the EMD Summary Display and Detailed Display. However this does
not necessarily mean that the EMD can be refunded.
You will receive an error response ‘EMD CANNOT BE REFUNDED’ if you
attempt to refund a non-refundable service.
An airline who does not support EMD refunds may agree to make an
exception if perhaps a flight is cancelled for operational reasons. The
airline must process the refund.
Note: It is only possible to issue a full EMD refund and no partial refunds
are allowed. All ‘open’ coupons of the EMD number will be refunded.
Take the following steps to refund an EMD.
1. Retrieve the relevant Booking File and click on the Quick Access
button to display the EMD List.
Example screen response:
The EMDL item has now been updated to show the status of RF for
refunded.
You can view EMD history after you have displayed the EMD List screen.
Information is retrieved from the EMD database. It provides a
chronological view of the actions taken on an EMD number, such as
issuance, void, and refund.
The EMD History display may be displayed using the EMD HISTORY
DISPLAY tab option line from the EMD Summary Display and/or from the
EMD Detailed Display.
Note: Depending on the length of the history, you may need to move
down (MD) to view all of the information.
The History gives details about the type of EMD that has been issued,
the transactions made, the commission amount, the associated ticket
number, and details which support documents have been printed or
emailed.
At the bottom of the History is the option to ‘REQUEST SUPPORT
DOCUMENTS’. Click on this interactive prompt to print support
documents if required.
You can also display EMD history outside of a Booking File, by specifying
the EMD number.
Example entry: EMDH0869992055190
Input Description:
Input: Description:
Module Objectives
Upon completion of this module you will be able to:
Work with commonly occuring e-ticket issues
Identify sources of reference to resolve some of these issues
FOID requirements
Although not required by the majority of airlines now, some airlines still
require a FOID (Form of Identification) in a Booking File
Check with the airline to establish which FOIDs are acceptable.
Refer to H/FOID for the correct formats to add a FOID into a Galileo
system Booking File
If two FOIDS are entered, they may conflict. Remove one from the
Booking File, such as mileage membership number.
Check that the Form of Payment in the Booking File is acceptable to the
carrier.
Individual carrier functionality can be checked by looking at the
spreadsheet in ASK Travelport, answer number 8430:
Where can I find e-ticketing functionality information for all carriers
participating in Galileo?
What do you do if you are unable Check the functionality listing. If the airline does not
to revalidate an e-ticket? allow revalidation, you must exchange the ticket for a
new one, with no additional collection.
Alternatively request the airline to perform the
revalidation.
Can you revalidate an e-ticket CKIN status indicates that flight departure is within 24
when the status is CKIN? hours, and the airline is anticipating that the
passenger will be checking in.
You must request the airline to perform the
revalidation.
Note: Refer to the exception for BA in Module 8.
How do you revalidate an e-ticket Retrieve the ETR into the divided Booking File. Enter:
in a divided Booking File if the e- TE/125960000078.
ticket record is not present?
Revalidate the ticket in the usual way.
Note: Other entries are available to retrieve an ETR.
Refer to help pages: H/*TE
What do you do if the itinerary is The airline must revalidate the e-ticket record.
part travelled and there is no live
sector remaining on the original
plating carrier?
The passenger has changed their No. The ticket must be re-issued.
flight reservations and will now
depart from LHR instead of LGW.
Can the ticket be revalidated?
How do you revalidate an e-ticket if Create a new Booking File, and retrieve the ETR into
there is no longer a live Booking the Booking File with the entry: TE/125960000078.
File?
Revalidate the ticket in the usual way.
Can you revalidate multiple No. Each segment and coupon must be revalidated
segments with one entry? separately.
The previous module covered some of the errors you may receive when
you attempt to issue an e-ticket.
The fallback and recovery procedures detailed in this module are to
assist with the production of itineraries and/or MIRs.
This module contains general information on the transmission flow of a
document and then continues with step-by-step procedures to resolve
different scenarios.
Important note: Print Manager must be up and running to enable
itineraries to print, and to transmit a MIR to the back office system.
Module Objectives
Upon completion of this module you will be able to:
Track the flow of a document through the Galileo Central
Processor
Work with the Pending and Printer Buffers
Demand Demand
Pending Sent
Buffer Buffer
Agency Printer
Terminal Buffer
Agency
Printer
Printer Buffer
From the sent buffer, the image is handed off to the printer buffer,
which is a separate communications network located between the
Central Processor and the printer.
As long as there are no printer problems, the image passes on to your
agency printer where the document is printed.
Screen: Explanation:
A count in the Pending buffer indicates that images are stuck and cannot
progress to the sent buffer for because the printer status is ‘Down’.
The count in the sent buffer builds up during the day as itineraries and
MIRs are issued, and indicates the number of documents.
It is reset to zero at 0400 UTC each day; however the images remain in
the buffer for approximately 24 hours and can be displayed throughout
this period if required.
Entry: Explanation:
Entry: Explanation:
Note: The number refers to the number of Booking Files, not the
number of passengers or documents.
Format: Explanation:
HMPR Display the TINS report for today for own office
Format: Explanation:
HMPR*E/E12345/T Print totals only for the Daily Activity Report for
today for own office printer GTID E12345
Note: ALL and TKT modifiers are not available as the Search and Sort
function may be used to further define the contents of the report.
Format: Explanation:
Format: Explanation:
1. Correct Answer:
Rationale: Tickets must be Galileo issue, The routing, fare and class must be the
same as original ticket.
2. Correct Answer: TKRETS3/TN2364402657861/C3
Rationale: Ticket number 236…, segment 3 from booking and coupon 3 of ticket
3. Correct Answer: SI.BA*OFLD.BA107/LHRDXB/03AUG
Rationale: