Blog

Technology's Impact on
Interpretation Services
Posted by Scott W. Klein, CEO, LanguageLine Solutions on July 14, 2016

These are exciting times at LanguageLine Solutions! The ability to change the way
we do business has been influenced by the incredible speed of technological
advancement. New integrated technologies are able to address the growing needs
of our clients to communicate with the Limited English Proficient (LEP) and Deaf
and Hard of Hearing communities they serve.

LanguageLine has a proud tradition of being the innovation leader in the language
access industry. After all, we introduced the then revolutionary Telephone
Interpreting solution more than 34 years ago. Suddenly, clients had on demand
access to skilled interpreters to solve their communications issues with the LEP
persons they served. That one innovation impacted our industry so profoundly; no
other changes that have been developed since then have even come close, until
now.

Technology Changes How Language Access Services are

Delivered
One of the greatest privileges of running an organization like LanguageLine
Solutions is the fact that no one in the organization is content with status quo. As
the industry leader, everyone from me to our 8,000+ interpreters is passionate
about delivering total and complete client satisfaction. To fulfill this goal we
commit time, energy and resources to transformational technology, optimizing
processes, and expanding knowledge and skills – especially for our interpreters.
After all, our clients count on us to provide the world’s very best interpreters using
the most advanced technology. We take this responsibility very seriously.
Technology is impacting all businesses and those that fail to keep up, or even more
importantly that don’t strive to lead, quickly fall behind or risk becoming irrelevant.

LanguageLine is at the forefront of the language access industry‘s transformation.

We’ve invested more than $20 million in our new state-of-the-art proprietary
language access platform, Olympus, which changes the paradigm for on demand
interpretation services from interpreters working solely in one modality to
seamlessly delivering services in multiple modalities: phone, video and even short on
demand translation services. This investment has once again put us in the position
to transform the industry like we did those 34 years ago.

Our recently launched InSightSM Video Interpreting application exemplifies the

potential of this transformation. InSight unleashes the power of the largest, most
accomplished, experienced, and professional interpreter team in the world, offering
both on demand audio and video interpretation at the touch of a button in a single
mobile application. Our video remote interpreting solution is the fastest, easiest to
use and most secure solution offering full end-to-end encryption to protect the
privacy of our client’s data while eliminating complicated VPN tunnels. InSight
offers 35 video languages, including ASL and 240 audio languages satisfying 98% of
all requested language demand.

The power of the Olympus platform to support InSight video interpreting is robust.
InSight automatically adjusts to available bandwidth to deliver the clearest video
connection and can move from location to location without losing that connection
during an interpreting session. InSight will also automatically reconnect to the same
interpreter for up to 30 seconds if the wireless connection is dropped ensuring
continuity of the interpretation session. Olympus also gives us the ability to monitor
the video calls for quality assurance purposes honoring our commitment to provide
the highest quality interpreters.

InSight puts the “Power of Sight” into our client’s hands. It allows them to choose
the best modality, in any situation, so they can provide outstanding service to the
LEP and Deaf and Hard of Hearing communities they serve efficiently.

Innovative investment, focused on total and complete client satisfaction is what

LanguageLine Solutions is all about. It’s our legacy and what drives us every day! We
are changing the language access industry from the ground floor up. From
establishing a new platform to host the way we deliver outstanding service, to
developing an even more skilled professional linguist workforce, to building
revolutionary new solutions, LanguageLine can truly be distinguished as the most
innovative language access solutions provider in the world.

See how technological innovation has changed the way language access solutions
are delivered.

Learn how InSight can

Transform your Organization

 Share

Comments

Jim Busby 2016/7/15 4:17:26

Many of the added features associated with InSight are unmatched in the industry.
Anyone considering adding VRI to their language services needs definitely should
investigate this new app.

Reply to Jim Busby

First Name *

Last Name

Email *

Website

Comment *
 Submit Comment

Subscribe here:

Subscribe here:
Are you an Interpreter?

Name

Name

Email Address *

Email Address

We would like to contact you about products and services that may be of interest to you. By
clicking subscribe now above, you consent to allow LanguageLine solutions to store and process
the personal information submitted above. For further information see our Privacy Policy.

I agree to receive other communications from LanguageLine Solutions.

Subscribe

© LanguageLine Solutions 2019. All rights reserved. Sitemap | Privacy Policy | Cookie Policy