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Consumer Behaviour
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FALL 2009
BADM 2020
Calendar Description:
Consumer Behaviour provides an overall examination of the economic, social, cultural and
psychological factors that affect consumers in the marketplace. The course examines the
consumer from two perspectives – first, the effects of internal forces on an individual including
perceptions, motivations, lifestyles and attitudes, then second, the effects of external factors as a
group member considering family and group influences, including age, gender, social class,
social, religious, regional, household and other sub-cultural and cultural influences.
1. Describe the key elements and responses involved in the interaction between marketing
activities and consumer behaviour.
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4. Investigate and analyze purchase decisions to identify group, opinion leadership, and
family decision making influences affecting the target consumer.
5. Identify and prioritize the key issues for income, social class, ethnic, regional and age
subcultural groups in target markets.
Learning Resources
Required Textbook(s):
Course Schedule
Chapter 2
2 Research Methods
Chapter 3
Motivation And Involvement
5 Consumer Learning
Chapter 6
Quiz #2 – Material Chapter 5
6
Midterm Exam
7 Chapter 7
Consumer Attitude and Change
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Exams – 60%
♦ Midterm Exam 30%
♦ Final Exam 30%
In-Class Quizzes & Cases 10%
Group Project – 30%
♦ Presentation 15%
♦ Paper 15%
Total 100%
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Group Projects
Students will work in groups to undertake a major integrative project analyzing the consumer
behaviour principles underlying a current product or brand and present their findings in the class.
The Group Presentations will commence in Week 12 and the written component of the
assignment is due that day as well.
Groups of 4 or 5 should be formed by the end of the second week. Groups should schedule a
meeting with the instructor by the 5th week to seek approval for their final presentation project.
Each group is responsible for submitting a formal write-up of their group project, which will be
graded by the instructor. The details of group projects will be provided in class.
** Peer Evaluation
You will have the opportunity to evaluate your group member’s contribution to the group
work at the end of semester. This also means that your contribution will be evaluated by
your peers. If it turns out that your contribution is substantially lower than your peers,
you may not receive full credit for group work. If you have difficulty working with your
group members during the semester, you are encouraged to meet the instructor in person
in office hours. (Do not use email for this purpose.)
“Students need to remain aware that instructors have access to and the right to use electronic and
other means of detection”
Accordingly, instructors may decide to use originality checking services, such as Turnitin.com,
to ensure that submitted work conforms with the university’s Academic Misconduct policy.
Students will be notified of such a requirement in advance by the instructor. More information on
Academic Misconduct is included below in this outline.
• If late submissions are permitted by the late policy of this course outline, such
assignments submitted after the due date must be electronically date stamped and placed
in the secure assignment drop box, located on the second floor in the Learning Commons.
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(Fall 2008)
RATING
Suppose your efforts in the term project are worth 100 points. A colleague of yours
who put in twice as much effort than you should be assigned 200 points. On the
other hand, a colleague who put in only half as much effort as you did would be 50
points. Use other numbers to indicate level of efforts that each group number put in
for the final term project. Please take into account both the quality and quantity of
effort in adjusting marks for yourself and other group members.
1 (Yourself)__________________________ 100
NOTE: This evaluation will be held in strictest confidence - only the course
instructor will review it.
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Academic misconduct is behaviour that erodes the basis of mutual trust on which scholarly
exchanges commonly rest, undermines the University's exercise of its responsibility to evaluate
students' academic achievements, or restricts the University's ability to accomplish its learning
objectives.
The University takes a serious view of academic misconduct and will severely penalize students,
faculty and staff who are found guilty of offences associated with misappropriation of others'
work, misrepresentation of personal performance and fraud, improper access to scholarly
resources, and obstructing others in pursuit of their academic endeavours. In addition to this
policy, the University has adopted a number of policies that govern such offences, including the
policies on Misconduct in Research and Scholarship and the Student Rights and Responsibilities
regulations. These policies will be strictly enforced.
It is the responsibility of the University, its faculty, students and staff to be aware of what
constitutes academic misconduct and to do as much as possible through establishment and use of
policies and preventive procedures to limit the likelihood of offences occurring. Furthermore,
individual members of the University community have the specific responsibility of initiating
appropriate action in all instances where academic misconduct is believed to have taken place.
This responsibility includes reporting such offences when they occur and making one's
disapproval of such behaviour obvious.
Students are encouraged to review the policy in the 2007-2008 Academic Calendar at:
http://www.uoguelph.ca/registrar/calendars/guelphhumber/current/c07/c07-amisconduct.shtml
Grading Procedures
Feedback to students on work completed or in progress is an integral part of teaching and
learning in that it allows students to measure their understanding of material and their progress
toward achieving learning objectives. Feedback often goes beyond grading and should be an
indication of the standard a student has achieved and should to include comments on the
particular strengths and weaknesses of a student’s performance. While the nature and frequency
of such feedback will vary with the course, the University of Guelph-Humber is committed to
providing students with appropriate and timely feedback on their work. Faculty members are
urged to provide meaningful feedback (approximately 20% of the total course evaluation is the
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Please note that faculty members do not grant deferred privileges. Faculty can only grant
academic consideration for work that is due during the semester and cannot grant extensions
beyond their deadline for submission of final grades.
The nature of the deferred privilege may take the form of either a deferred condition or a
deferred examination. The Admissions and Academic Review Sub-Committee grants deferred
privileges on the basis of medical, psychological or compassionate consideration. Please see
your Admission and Program advisor for details.
Accommodation Procedures
Students will identify themselves to Services for Students with Disabilities and, where required,
provide appropriate documentation of their need. Where appropriate, students will inform
individual instructors of their disabilities and academic accommodations required, by distributing
the "SSD Memo to Faculty".
Students with special needs are accommodated through Humber ITAL Services for Students with
Disabilities. Students should make themselves familiar with the policies relating to special
accommodations by visiting the website at:
http://studentservices.humberc.on.ca/ssd/pnp/fac_resp.htm.
It is the student’s responsibility to be familiar with the University’s policies and Academic
Regulations. These policies can be found at:
http://www.guelphhumber.ca/cstudents/policies/index.shtml
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