JUAN CARLOS G.

SUNGA
Juancarlos.sunga@ymail.com

BLOCK 3 Lot 3 Expansion St. Richlane Subd. Anabu II-E Imus, Cavite

09666946549

SSS: 3420553011 TIN: 311820455000 PHILHEALTH: 020506485623 PAG-IBIG: 121030757550

PERSONAL INFORMATION

Date of Birth: November 20, 1988

Place of Birth: Allen, Northern Samar

Sex: Male Civil Status: Single Nationality: Filipino Height: 5’10” Weight: 70 kgs

EDUCATION

2009 – De La Salle University Dasmariñas Cavite / AB Communication Arts

2006 – Sta.Clara Parish High School

2002 – General Pio Del Pilar Elementary School

TRAINING / CERTIFICATES

DARE – Certificate of Achievement for Drug Abuse Resistance Education

CWTS & NSTP – Certificate of completion for Civic Welfare Training Service and National Service Training
Program

S&F – Certificate of participation for Safety and Fire

SKILLS

Micros Fidelio/ CMOR/ OPERA/ Wyn GUEST/ Tower 3000 Hotel Software Systems/ Webex/ MS Office (Word,
Excel, Powerpoint, Outlook)

Excellent Customer Service, Sales Approach, Basic and Advance Troubleshooting, Emails and People Skills
JOB HISTORY

HGS Hinduja Global Solutions Northgate Alabang Site 5th Floor Muntinlupa

● HUMANA CSR February 15, 2018 - February 1, 2019

MOTIF Inc Solutions / Powered by Teletech 4th Floor E-Commerce Plaza, 1 Garden Road Eastwood, Cyberpark,

Bagumbayan, Quezon City, Philippines

● EBAY CSR August 18, 2017 – January 26, 2018

MCS Micro Contact Solutions, Emerald Bldg., Ortigas 25th / 23rd Floor

● Sales Executive February 2, 2015 – July 28, 2017 MICROSOFT ANTI VIRUS, IRS TAX Reconstruction

Program, HVAC Appointment Services, B2B Membership Services

COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES INC, UPPER MCKINLEY SITE TAGUIG CITY

● Senior Process Executive August 27, 2014 – January 31, 2015 JACK IN THE BOX

UHG UNITED HEALTH GROUP GLOBAL SERVICES INC, 8TH FLOOR SCIENCE HUB TOWER 1 TAGUIG CITY

● CSR June 30, 2014 – August 18, 2014 OPTUM GLOBAL SOLUTIONS

C3 CUSTOMER CONTACT CHANNELS, 1030 RIZAL DRIVE WEST CORNER 31st BONIFACIO GLOBAL CITY 1634
TAGUIG CITY

● CSR/SALES January 27,2014 – June 13, 2014 HERTZ

CENTURY PRESTIGE – PACIFIC STAR BLDG.

● ELITE SALES October 15, 2013 – January 15, 2014

AEGIS PEOPLE SUPPORT AYALA AVENUE COR, SEN.GIL PUYAT AVENUE MAKATI CITY

● TSR July 31,2013 – October 29,2013 WYNTECH

● CSR May 4, 2012 – July 31, 2013 WYNDHAM HOTEL GROUPS
ROSAS GARDEN HOTEL 1140 M.H DEL PILAR ST. ERMITA MANILA

● Front Desk Clerk and Night Auditor April 7,2010 – April 30, 2012

CHARACTER REFERENCE

Kristine Ann Sausa – 09953122068

Efren Jack Oco – 09273343736

John Richard Garcia - 09054552527