1º ASIR ALFONSO TEBAR

Listen to the video and write down the 6 key steps shown on the video and  write an example of your
own.

1- GREETING in a tech support conversely

The corporate greeting of lenovo is automatic

2-ACTIVE LISTENING with the caller

When they call us you have to have a good active listening, never interrupt caller

3-GAIN AGREEMENT where you repeat the problem with precision

The technician repeated me up to 3 times if I had an internet connection

4-APOLOGIZE, EMPATHIZE AND REASSURE with the caller

The telephone attention was gratifying, they apologized and they were very kind

5-PROBLEM SOLVING, you are ready to solving the problem

After listening to my problem the technician gave me the solution quickly

6-CONFIRM THE SOLUTION with the caller

In lenovo to confirm the issue record the conversation