Part I New Words:

arrival elevator
departure vending machine
passport room service
flight complimentary breakfast
lobby transportation
front desk shuttle bus
concierge taxi

Part II Dialogue: At the front desk or concierge.

Guest: Excuse me. I want to stay at this hotel.

Staff: Ok. What kind of room would you like?

Guest: I want to stay in a room with twin beds.

Staff: How many people will be staying with you?

Guest: There will be 4 people all together, 2 adults and 2 children.

Staff: How long will you be staying with us? a queen bed 2 adults

Guest: We will stay for 1 week. twin beds 2 children

a single bed
Staff: Will you pay with cash or a credit card?
a hot tub by check
Guest: How much does it cost?
just me with cash
Staff: The room with twin beds costs $200 per night. 3 days with a debit card
Guest: Ok. I will pay with a credit card.

Part III: Circle true or false for each sentence about the dialogue. If false, please correct the sentence.

1. The guest wants a room with a hot tub. True / False _________________________________________

2. The guest is alone. True / False _________________________________________

3. The guest will stay for 2 weeks. True / False _________________________________________

4. It costs $200 per night. True / False _________________________________________

5. The guest will pay with a credit card. True / False _________________________________________

Part IV: Practice with a partner.

Staff: Welcome to the Plaza Hotel. What kind of room would you like?

Guest: I want to stay in a room with ____________________________.

Staff: How many people will be staying with you?

a queen bed 2 adults
Guest: _______________________________________. twin beds 2 children
Staff: How long will you be staying with us? a single bed
a hot tub by check
Guest: I will stay for _______________________.
just me with cash
Staff: Will you pay with cash or a credit card?
3 days with a debit card
Guest: I will pay __________________________.

Part V: Answer the questions using sentences.

1. What kind of room would you like?

_________________________________________________________________________________________________

2. How many people will be staying with you?

_________________________________________________________________________________________________

3. Will you pay with cash or a credit card?

_________________________________________________________________________________________________

Part V: Find the words in the box below.

e k d o t t t q b c l e f r n
j n u e h a r x o e c b r h o arrival
h k i g p g x n d i m l o b i
a x i h j a c i v c c a n o t concierge
d l w y c i r r z f x v t l a departure
f w o z e a e t v v k i d k t
x v y r k s m l u v k r e a r elevator
y p g l m a r g p r y r s u o flight
g e l o a w d o n v e a k d p
t r o p s s a p t i a j d k s front desk
w r a s c u u d v a d t m o n lobby
s h u t t l e b u s v n l n a
t n s u e u m x n r f e e s r passport
g k n m f l o b b y x a l v t room service
jur nycylbkikved
shuttle bus
taxi
transportation
vending machine