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E-Mail: pochasrinuvas@gmail.com
Mobile: +91 7799581223
Competencies
ITIL V3 Foundation Certified
BMC Remedy ARS
ITSM
AR Servers and Mid-Tiers Installation
Integration with Customer Systems
BMC Remedy Data Import
Customization of IM, PM & CM
Foundation Data, SLM and SRM configuration
Expertise in Remedy Server Objects
Data Management Tool
Data Archiving and Auditing
Database (Oracle, SQL)
Unix
Professional Summary
Educational Qualification
Achievements
Responsibilities:
Development of the requirements received from customers.
Implementing business logic by using different types of AR Forms, workflows such as
Active links, Filters, Escalations, and guides.
Supporting End to End testing throughout the entire delivery life cycle
Supporting UAT & ORT post completion of E2E testing.
Mentoring and leading other remedy developers within the team.
Responsibilities:
Building and routing the Service Request in SRM through creation of the SRDs.
Analysis of the Requirements and creating AOT, PDT, SRD.
Creating various types of questions for SRD as per the requirement.
Migrations of SRD from one environment to other using Import/Export console.