Presidential Complaint Center

CITIZEN'S CHARTER
(For Letter/Email/Facsimile Message)
RESPONSIBLE
STEP LOCATION PROCESS FLOW DURATION FEES SERVICES PROVIDED
PERSONNEL

Letter / email / facsmile message is received Receiving Clerk 5 minutes

at the Receiving Section of the Center.
The PRESIDENTIAL COMPLAINT CENTER
Ang inyong liham ay kailangang dumaan at intercedes, in behalf of assistance seekers,
A L
matanggap sa Receiving Section ng PCC. with agencies/institutions, on their requests
L A
RECEIVING for intervention of varying nature, such as,
L H but not limited to, the following:
Received document is entered in the Center's Databaser 5 minutes
1 A
SECTION Data Tracking System (DTS), for assignment
S T
of Tracking/Code Number. Ang PRESIDENTIAL COMPLAINT CENTER ay
E
namamagitan, alang-alang sa mga
R P
Ang mahalagang datos ng liham ay humihingi ng tulong, sa mga ahensya/
V O
ipinapasok sa Data Tracking System ng PCC, institusyon, hinggil sa kanilang mga
I kahilingan, katulad ng mga sumusunod:
upang malagyan ng Tracking Number/Code
Number. C N
E G
Governance & Local Received document is assigned to accountable S Medical needs
—
Affairs Division Divisions of the Center, for preparation of Action Officers 15 minutes S Mga Pangangailangang Medikal
Social Services Division appropriate action document. O E
F R —
Livelihood
Ililipat ang liham sa tamang Dibisyon na B Pangkabuhayan
gagawa ng karampatang Action Document. T I
2 H S —
Housing
E Y Pabahay
Draft Action document is submitted for review Division Head 1 minute O
and editing. C —
Employment
Databasers 5 minutes E N Hanapbuhay
Irerepaso ng Patnugot ng Dibisyon ang N G
inihandang Action Document. T —
Education
Pang-edukasyon
E C
Edited action document is submitted to the R E
Head of Office for approval and signature. Head of Office 5 minutes N —
Claims
A T Paghahabol na pinansyal
3 Director's Office Kung maayos na ang Action Document, ito ay Databaser 1 minute R E
handa na para aprubahan at lagdaan ng Puno E R Financial (Transportation, Burial, etc.)
—
ng Tanggapan. Pinasyal (Pamasahe
F A
Signed action document is submitted for Releasing Officers 10 minutes O Y Local Governance Matters
—
processing / mailing, retention of file copy R Mga Ukol sa Pamahalaang Lokal
and dispatch thru Post Office to agency and to Mail Processors 5 minutes L
client. F I
Messenger R B —
Legal
Matapos mapirmahan, ang Action Document E R Usaping Legal
4 Releasing Section
ay ipoproseso para sa pagpapadala nito sa E E
koreo papunta sa ahensya at isang sipi para . . —
Miscellaneous
sa may-akda; at mag-iiwan ng isang sipi ng Samu't saring kahilingan
Action Document at mahahalagang kalakip na
dokumento para sa Center.

END OF TRANSACTION
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