Beach hotel

The hotel has a good location, with a direct view of the sea. Each room has a large room with a
large window so that the room is always fresh, as well as air conditioning in all the rooms for
greater comfort. The furniture in each room is of excellent quality, the shower has a temperature
regulator, the beds are spacious for your comfort. The rooms also have a 45” TV.

All rooms have service. High reliability and will always keep the rooms in perfect condition.

Kelly: Good afternoon, Miss.

Ross: Good afternoon. How can I help?

Kelly: Well, my name is Kelly, I'm staying in room 15, and honestly I'm very angry.

Ross: Is there a problem with the room, Miss Kelly?

Kelly: Only one? I would haven´t time to tell all problems.

Ross: Does cleaning lady not do her job?

Kelly: Well, that's the only thing its good. You offered me many things before registering, and I see
with displeasure that it is not so.

Ross: Sorry for the inconvenience, Miss Kelly. If you could indicate what is wrong, to be able to
take charge immediately.

Kelly: Well, to begin, you was told that the room had an ocean view, but how can I see something
with that small window? I can’t see any wave.

Ross: Yes, unfortunately your room is at the end of the hall, so it is impossible, sorry for that.

Kelly: Well, but at least I expected to be cool, I can’t even sleep at night, because the a/c doesn`t
work, and the shower, hot water comes out, but barely, I need to take a shower after returning
from the beach, besides the spotlights are burned.

Ross: Excuse me for that, Miss. I'll send you to review the problem.

Kelly: I think that's fine, but I will not pay for the day, I found another hotel. Thank you.

Ross: It's not necessary, Miss, I'll move you to another room, and clearly you do not have to pay
the day before. And I even offer you a discount.

Kelly: First I want to see the room.