Branch Visit Checklist

Branch Name/Code Name of Cluster

Name of Division Name of Region

Date of Branch Visit Time of Visit

Branch Visit by Designation

Branch Operational Statistics:

Total no. of Members Total no. of Borrowers

Total no. of Loans Total Portfolio outstanding

Total Arrear amount Total PAR amount

PAR %age

Checklist
(A) Verification of Physical Cash and Day Book
Sr. Particulars Status
1. Cash in Hand as per Day Book (including imprest amount)

2. Cash in Hand as per E-Fimo Application (including Imprest

amount)
3. Physical cash in Branch (including imprest amount)

4. Denomination 2000*
500*
200*
100*
50*
20*
10*
5*
Coins
Total
5. Difference of Cash in Hand (if any)

6. Reason
(B) Maintenance of R & R Notice Board
Sr. Particular Status
1. Is CPI – Fortnightly Incentive policy pasted on R & R Board? Yes / No

2. Is CPI – Monthly Incentive policy pasted on R & R Board Yes / No

3. Is Monthly Incentive Scheme incentive policy pasted on R & R Yes / No

Board?

4. Is Champion of the month incentive policy pasted on R & R Yes / No

Board?

5. Is Sewing Machine Incentive policy pasted on R & R Board? Yes / No

6. Is WPL Incentive policy pasted on R & R Board? Yes / No

7. Is Solar Product Incentive policy pasted on R & R Board? Yes / No

8. Is Photo of Champion of the Month incentive pasted on R & R Yes / No

Board

9. Is the list of Incentive winner employee pasted on R & R Board Yes / No

(C) Maintenance of Notice Board

Sr. Particular Status
1. Is MFIN Toll Free Number displayed? Yes / No

2. Are Member Helpline No, Toll Free No, and Grievance Redressal Yes / No
Officer No. displayed?
3. Is Client Protection Code is displayed in Vernacular Language? Yes / No

4. Is Grievance Redressal Mechanism displayed in Vernacular Yes / No

Language?
5. Is MML’s Code of Conduct displayed in Vernacular Language? Yes / No

6. Is Fair Practice Code is displayed? Yes / No

7. Is effective Rate of Interest of all loan products is displayed? Yes / No

8. Is Whistle Blower Policy displayed in Vernacular Language? Yes / No

9. Is Anti Sexual Harassment Policy displayed in Vernacular Yes / No

Language?

(D) House Keeping & Book Keeping (Remarks)

1. Are Loan Documents maintained in Box Files? Yes / No
(Check randomly 5 disbursed files of last
month)
2. Are all registers are maintained in Branches? Yes / No

3. Are Box files have arranged in Almirahs in Yes / No

Ascending order? (Centre number wise)
4. Hygiene Level Of Branch Excellent / Very Good / Good /
Average / Poor
5. Are all Fixed Assets tallied with Fixed Asset Yes / No
Registers?

6. Is Complaint Box have placed in Branch and Yes / No

who hold the key of Complaint register in
Branch

(E) Risk Assessment

1. Is Branch Location Safe? Yes / No.

2. Is any snatching happen in Operation area of Branches in recent past? Yes / No

(If yes, please mention the route)
3. Any theft happened in Branch Surrounding? Yes / No

4. Is Cameras & DVR of Branch is working? Yes / No

5. Is Branch adhering the Safe Key Policy? Yes / No

6. Is Branch Staff adhering the Helmet Policy, Side Mirror and Dickey on Yes / No
during the bike riding?
7. Are Centre Officers handover the Cash to Executives as per Policy? Yes / No

8. Is Branch maintaining the Staff Movement Register during the Yes / No

travelling?

9. Is Safire mounted with wall? Yes / No

10. Is Visitor helmet place at Branch? Yes / No

(F) Regulatory Compliance

1. Is RBI Registration Certification displayed at Branch (NBFC – MFI) Yes / No

2. Is Branch is registered under Shops & Establishment Act (if applicable) Yes / No

(G) Snatching / Theft / Fraud Status ( If any)

1. Is there any theft / fraud / Snatching occurred in past three month? Yes / No

2. Is any fraud / cash embezzlement / Snatching done by the internal staff? Yes / No

3. Name and Employee ID of Staff who is involved in fraud / cash

embezzlement/Snatching?
4. Status of FIR for fraud / Cash embezzlement / Snatching case?
 5. Please mention Fraud / Snatching / Cash embezzled amount?

6. How much amount has recovered?

7. How much amount is pending to recover?

(H) Branch Environment (As on date)

1. Total no. of Branch Staff

2. Total no. of Trainee Centre Officer

3. Total no. of employees serving notice period

4. Total no. of Absconding employees?

5. Motivation Level of Employees

6. Inter staff relations and relations with Senior Authorities

(I) Pending issues of Branch

Sr. Department Pending Issues

1. Human Resource Department

2. Credit Department

3. Accounts Department

4. IT Department

5. Operations Department

6. MIS Department

7. New Initiative Department

8. AMT Team

9. Audit Department
(J) Activity perform in Branch during the Visit
Sr. Activity Remarks / Observation

1. Branch Meeting

2. Recruitment

3. Self -Audit

4. Centre Meeting Monitoring

5. Process Monitoring

7. Others

(K) Is Feedback given to Branch Staff : Yes / No

(L) Remarks:

Signatures:

Sr. Name of Employee Employee ID Designation Date Signatures

Office Staff name Staff Emp id BCE/BM/Cashier Date when Signature is
format filled mandatory for staff

Take prints out and Need to fill it by hand and provide clear scanned copy