1.

Name____________________

2. Gender

Male

Female

3.Age

Less than 25

25-35

35-45

45-55

55-above

4. Occupation

Service

BusinessProfessional

Student

Housewife

5. Income

Nil Less than 50,00050,000 to 1,50,000

1,50,000 to 3,00,000

3,00,000 to 5,00,000 5,00,000 and above

6. Bank you are dealing with

HDFC

ICICI

AXIS

Any other

7. What was the single most important reason that you chose this particular Bank

I have a traditional bank account with the same bank

thebrand name of the bank

The excellent service offered by this bank ATM service

Net banking facility

Location advantage

Any other please specify_______________________________________

8. Which account facility you are availing in the Bank

Savings account

Current account

Fixed deposit

Salary account

Any other ______________

9. Since how many years you are dealing with this Bank

Less than 1 year 1 to 2 years

to 5 years

More than 5 years

10. What is the main reason that you typically visit your bank branch (please choose the single most
important reason)

To make a deposit To get advice for investment options To inquire about a balance

To withdraw cash Any other please

specify______________________________________________

11. How would you rate the following banking service quality on scale of 1-5 provided by bank

Access

Communication

Confidentiality

Courtesy

Reliability

Security

Responsiveness

Waiting time

12. Which facility satisfies you most?

ATM

Interest package Loan

Net banking

Early cheque clearance

Phone banking Preparation of drafts

13.If you are provided with better services by optional bank. Would you like to move to other bank?

Yes

No

14. How would you rank the overall service

Excellent

Good

Satisfactory

Average

below Average

Suggestions

If any______________________________________________