QUESTIONNAIRE

NAME-
AGE-
QUALIFICATION-
1. How frequently do you shop through e-commerce website?
 Most likely
 Very likely
 Not likely
 I never shop online
2.which company do you access for online shopping ?
 Flipkart
 Amazon
 Myntra
 Snapdeal
3.How did you came to know about Flipkart?
 TV ads
 Newspaper ads
 Hoardings
 Internet ads
4.How long you accessing Flipkart?
 <1 month
 2-6 months
 7-12 months
 >12 months

5.Did you get any offer on Flipkart?

 Yes
 No
6.Are you satisfied with the pricing strategy of Flipkart?
 Satisfied
 Not satisfied
 Can’t say
7.Do you agree on Flipkart’s claim that it sells 100% genuine product?
 Yes
 no

8. Are you satisfied with the behaviour of delivery boys?

 Satisfied
 Not satisfied

9. ON Flipkart’s web portal all several stuffs are always available?

 Yes
 No
 Can’t say

10. Are you satisfied with after the sale service of Flipkart ?
 Satisfied
 Not satisfied

11.What type of product that you generally prefer buying online?

 Lifestyle
 Tv & appliances
 Electronics
 Home and furniture
 Books
 Others

12.What are your view towards the service of Flipkart ?

 Good
 Poor
 Can’t say
CHAPTER 1-
INTRODUCTION
CHAPTER-2
CONCEPTUAL
FRAMEWORK
CHAPTER:3
ANALYSIS AND
FINDINGS
CHAPTER:4
CONCLUSION
CHAPTER:5
ANNEXURE