Jo-Anna M.

Dillon
Objective
To utilize my education, knowledge, and professional training to obtain a position among your team

Employment History
Scott’s Heating and Air Conditioning, Casselberry, FL 2018 - Current
Dispatcher/Customer Service Representative
 Handling Inbound and Outbound Calls
 Set Schedules for employees daily
 Data Entry using FSM
 Appointment Setter
 Lead Trainer for new dispatchers
 Parts procurement specialist
 Light housekeeping

Progressive Debt Relief, Orlando, FL 2015 – 2018

Customer Serve Representative/Negotiator
 Work with 1,600+ accounts
 Data entry updates using Efiscal
 Resolve clients issues and complaints
 Negotiated and settled debts amounting to $200,000+ monthly
 Handled payment adjustment and related payment issues.
 Called/followed-up with clients daily
 Faxed, emailed, and mailed documentation
 Excellent interpersonal communications
 Trainer

City Year, Miami, FL 2014 – 2015

Interventionist/ Teacher Assistant
 Provide one-on-one and group interventions with High School students in
English, Language Arts, behavior, and attendance
 Organized and led extracurricular activities targeted towards whole school
Improvement
 Plan lessons in accordance to Florida Department of Education standard
 Lead and work on committees to reward students for improvement on attendance
and behavior

Payless Shoes Source, Orlando, FL 2012 – 2013

Sales Associate/Cashier
 Cashier, processed billing and payments
 Customer Service Rep, handled returns and complaints
 Key Carrier, opened and closed store
 Selected to trainer new employees
 Assisted with Payroll
 Greeter
Education
Seminole State College
Elementary Education GPA 4.0
Miami-Dade College, Miami, FL
Associates of Arts GPA 3.0
Major: Pre-Optometry
High School Diploma GPA: 3.5
Felix Varela Senior High school

Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, etc.