208 Progressive Square Shatvos Fala Block 8, Nursery kKeraci=75400, 0088 214371241 0002 21 497 1242 mat cnseiBachr com ACBMS Company — Nortel Facility Corporate Business Continuity & Crisis Management Plan TO IMMEDIATELY ACTIVATE THIS CRISIS MANAGEMENT PLAN, TURN TO PAGE & ACBMS COMPANY CONFIDENTIALBusiness Continuity & Crisis Management Plan PREFACE Every business, large or small, public or private, should have a crisis management plan. Every division of ‘every company, industrial or service business, should also have @ crisis management lan. There are. no ‘exceptions, merely diferences of degree, Boar in mind that whatever your position within a company, you are not the only person affected by @ crisis. In fact, if you are the CEO or are ina position to manage or influence the management of a erisis, then consider ‘yourself fortunate. If things go badly, atleast you had a shot at controling your own destiny. When the crisis hts, whether itis long or short4used, you will need cortan things to manage &. Planning ‘ahead for what — and whom ~- you will need saves you valuable time inthe heat ofthe cris, when you would ‘otherwise heve fo: a) decide what you need and b) then fd i. ‘An effective crisis management plan presets certain key decisions on the mechanical potions ofthe crisis ‘those aspects that rarely vary — and leaves you fee fo manage the content with your hands unfettered. ‘Another way to look at this is 2s contingency planning, or conditional thinking. You have to learn fo ask "what? questions ~ and make assumptions about the questions and the answers. Crisis Management - Planning For the Inevitable ACBMS COMPANY CONFIDENTIAL NOTE: This Pian Is a restricted document containing information on Business Continuity strategy and the names land phone numbers of the Crisis Management Team members. Distribution fe on a need-loxnow besle and recipients are responsible forts securty In accordance with ACBMS Company's Information Protection Policy.Business Continuity & Crisis Management Plan ‘TABLE OF CONTENTS: PREFACE... ‘CRISIS CATEGORIES & VULNERABILITY ASSESSMENT. ‘CRISIS MANAGEMENT TEAM - ACTIVATION PROCEDURE... NOTIFICATION LIST & TEAM ROSTER.. (ORISIS MANAGEMENT CENTER... [ATAT TELECONFERENCE SERVICE INSTRUCTIONS... COMMUNICATION. PREVENTION... RESPONSE RESUMPTION. RECOVERY ... RESTORATION PLAN MAINTENANCE. APPENDICES ve [APPENDIX A ~ BUSINESS CONTINUITY PLANNING POLIGY.. APPENDIX B ~ RISK MANAGEMENT POLICY... APPENDIX C- BUSINESS IMPACT ANALYSIS POLICY APPENDIX D ~ CRISIS MANAGEMENT POLICY... APPENDIX E ~ CRISIS COMMUNICATIONS POLICY. APPENDIX E ~ CRISIS COMMUNICATIONS PLAN.