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COMMUNITY C O N TA C T
BRAND STORY
A brand story is more than content and a narrative. The story goes beyond what’s written in
the copy on a website, the text in a brochure or the presentation used to pitch to investors or
customers. Your story isn’t just what you tell people it’s also what they believe about you
based on the signals your brand sends. The story is a complete picture made up of facts,
feelings and interpretations, which means that part of your story isn’t even told by you.
Everything you do, each element of your business or brand, from the colours and texture of
your packaging and business cards, to the staff you hire is part of your brand story and every
element should reflect the truth about your brand back to your audience.
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Brand Story | The Story of Telling https://thestoryoftelling.com/brand-story-services/
If you want to build a successful, sustainable business and a brand that will garner loyalty,
and if you’re lucky become loved you have to start with your story.
If you don’t have a story you are just another commodity. A replaceable cog in the
consumption machine. You have no way to differentiate your brand or your business.
Creating a brand story is not simply about standing out and getting noticed. It’s about
building something that people care about and want to buy into. It’s about framing your
scarcity and dictating your value. It’s about thinking beyond the utility and functionality of
products and services and striving for the creation of loyalty and meaningful bonds with your
customers.
A brand story is not just a catchy tagline that’s pasted on a billboard to attract attention for a
week or two. Your story is the foundation of your brand and a strategy for future growth.
Story is how Starbucks created a whole new coffee category and elevated itself above its
competitors. That story is the reason my client Kelly drives 4 kilometers, passing Dunkin
Donuts and 7 Eleven on the way to pay three times more for a cup of coffee every morning.
Starbucks didn’t simply set out to sell coffee at premium prices, their mission was to be ‘the
third place’. Brands like Starbucks and Apple are built on so much more than the utility and
specifications of their products. Your product is only part of the story. A potential customer’s
relationship with your brand will likely begin before they actually purchase your product at
all.
Through years of experience of working with entrepreneurs and brands I have developed the
‘brand story matrix’. This is a brand communication strategy consisting of 20 distinct
elements, that enables you to tell your brand’s story from the inside out. It’s the foundation
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Brand Story | The Story of Telling https://thestoryoftelling.com/brand-story-services/
upon which you differentiate your brand and make emotional connections with clients and
customers. A great brand story strategy will show you how to stand out, increase brand
awareness, create customer loyalty and power profits.
THE WORLD’S MOST SUCCESSFUL BRANDS DON’ T BEHAVE LIKE COMMODITIES &
NEITHER SHOULD YOU.
I work with brands at every stage of their development, from startups who are shaping a
complete culture to established brands who are realigning their positioning and marketing
communications or launching new products. It doesn’t matter if you’re a bank or a city,
launching an online platform or baking bread, you have a unique story to tell and I can show
you how to tell it.
Your story begins with the connection made when the customer hears your name for the first
time, when she sees your logo, visits your website, reads your about page and experiences
your interactions on social media. The signals you send about not just what you do and how
well you do it, but about what you stand for, build the complete picture of your brand.
Marketing often happens when you are not listening and your customer is telling a friend
how your product changed her life.
Through consultation with you I explore your brand’s mission and vision. I work with you to
identify the attitudes and beliefs that shape your brand’s culture. We evaluate your unique
value proposition and emotional selling points and shape the way which you would like to be
perceived by customers and clients. Our job is to work on communicating your essence, craft
your brand identity and shape perceptions that will reflect all of that.
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What's your main priority? Are you pitching to investors, attracting customers or building brand awareness
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