Professional Documents
Culture Documents
OBJECTIVE
To serve as Senior IT Program / Project Manager for an organization, and apply a
broad spectrum of project, technical and business management skills to ensure the
corporation and its customers’ continued success.
PROFILE
o Results-oriented, energetic, innovative IT manager with over 18 years of
experience leading mission-critical large scale IT project implementations in a
variety of industries aligning business goals with technology initiatives.
o Strategically focused leadership abilities; able to coordinate and direct all
phases of project-based efforts while managing, motivating, and leading
leaders and project teams.
o Outstanding relationship builder, skilled at quickly gaining the trust and
respect of business leaders, customers, vendors and staff.
o Excellent negotiator and communicator:
o Highly effective at managing high-performance teams and leading change in
competitive business environments:
o Hands-on experience defining and leading IT organizations.
o Hands-on experience defining and leading Project enterprise level
organizations.
o Demonstrated success applying existing and emerging technologies to deliver
multiple concurrent, large-scale, multi-vendor projects on schedule and within
budget.
o Background includes multi-technologies and platforms, various management
and life cycle development methodologies, as well as a broad range of
hardware, software, and database product experience.
o Experience managing projects for Security, Network and a variety of
infrastructure initiatives.
EDUCATION
ITIL v3 Foundations certified (2009)
ITIL Intermediate Service Offerings and Agreements certified (2009)
ITIL Intermediate Release Control and Validation certified (2010)
ITIL Intermediate Service Design certified (2010)
ITIL Intermediate Operational Support and Analysis certified (2010)
ITIL Intermediate Continual Service Improvement (2009)
ITIL Expert Managing Across Lifecycles (2010)
• Contract Compliance
• Oversee Implementation & Activation Activities
• Initiate ITIL best practices into daily service management processes
• Oversee Managed Services Delivery teams (10 indirect reports)
• Change Management & Project Management Support
• Support Sales Initiatives
• Produce and maintain documentation
• Escalation Point of Contact
• Meetings (weekly, monthly, ad hoc, with customer )
• Team Portal Administration (SharePoint)
TECHNICAL PROFICIENCIES
Environments/ Platforms
Windows NT/2000/2003 Server Administration and Troubleshooting, Microsoft
Windows XP, 2000, NT desktop Security/Administration, VPN
Setup/Administration/Troubleshooting, working knowledge of VMware 2.1
server, NetWare 4.11 - 6 Setup/Administration, WebSphere 4/5 server setup
and Administration, Sitraka PerformaSure J2EE performance and application
analysis, Java Performance tuning, Domino Server setup /administration,
wireless technologies
Software
WebSphere, Java, VB, WSAD, Lotus Domino 6.52 Administrator and Developer
liaison, ghost image management and deployment, MS Project, Visio, PC
Anywhere, MS Office products, vmware, NetMeeting
Hardware
Compaq, HP, IBM server hardware, HP Blade server setup and support, wired
and wireless devices setup troubleshooting, extensive troubleshooting,
installation and configuration experience with various hardware items,
Ethernet, Laptop /Desktop hardware support, Remote User connectivity
support