UNIVERSITY EXAMINATIONS: UNIVERSITEITSEKSAMENS UNISA lose 1CT2641 OctoberiNovember 2017 BUSINESS INFORMATICS IIA Duraton 2 Hours 100 Marks EXAMINERS FIRST MR Ms MABOE SECOND MS SR VORSTER Use of a non-programmable pocket calculator 1s permissible Closed book examination tn -xamination question paper remains the property of the University of South Africa and may net be ved from the examination veri This examination paper consists of four (3) pages INSTRUCTIONS 1 Answer all the questions 2 Allrough work must be done in the answer book 3 The mark for each question is given in brackets next to the question 4 Please answer the questions in order If you want to do a question later, leave a blank space for "QUESTION 1 IcT2644 Oct/Nov 2017 (30) The following figures (in Rands) were taken from the statements of Z2Z Importers Pty Ltd Owner's equity 65 000000 14000000} Long-term Loans @ 10% interest Current labilties (creditors plus overdraft) ~ 34000000 Fixed assets (land, building, plant and ae 85 000 000 equipment) Current Assets (stock plus debtors) 28 000 000 ‘Annual Sales 62.000 000 Cost of Sales 20 000 000 ‘Operating Expenses 22.000 000 Tax Rate 4% ‘Owner's Expected return on his investment 7 15% 11 Compile a simple balance sheet and income statement (queue for cash) (22) 12 From the financial statements that you have compiled in question 1 1, calculate 121 ATo# 122 ROS%® 123 ROAM (3) (3) (2)ICT 2641 Oct/Nov 2017 QUESTION 2 fio] When a new system 1s designed and implemented, a resistance to change 1s sometimes experienced Name and discuss the 5 main change barneers that surface during a project QUESTION 3 [22} What can you deduce from the information from the ROAM model to improve asset productivity? QUESTION 4 [18] 41In the past business analysts relied mainly on their technical competence, for example in systems engineering or networks In modern times multiple competencies are required Why? (4) 42 What competencies and sills does the modern business analyst need to fulfil therr tasks and roles? (4) QUESTION S (17) Examine the following conversation between the client and the business analyst. Chent to facilitator: “We need to talk to my sales team about the idea of a new customer database {would ke you to facilitate the meeting 1 want the group to clearly state their expectations and requirements What technique can we use to structure the meeting?” 51. Identify the role of the business analyst applicable to be above conversation (3) 52. Provide the characteristics, advantages and disadvantages of this role (14) QUESTION 6 [13] 6 1 What are the most critical elements of a business that should be understood by business analysts? (6) 6 2 Why is it vital that business analyst should examine business from an owner's perspective? (7) TOTAL: 100 © UNISA 2017