Computer Systems Servicing - Module 3

 CHS: Module 3 - Diagnosing and Troubleshooting Computer Systems
Topic outline
This module will teach you how to diagnose computer systems and
networks.
Upon completion of this module, you will be able to:
a. Plan and prepare for diagnosis of faults of computer systems.
c. Diagnose faults of computer systems.
d. Repair defects in computer systems and networks.
e. Test systems and network.
Computer Hardware Servicing

Diagnosing and Troubleshooting
Computer Systems
Session Objectives
At the end of this session, you will be able to:
o Diagnose and troubleshoot computer errors

using a flowchart.
Welcome to the session on Diagnose and Troubleshoot Computer Systems.

This session will teach you how to diagnose and troubleshoot computer
errors using a flowchart.

Computer Systems
Diagnose and Troubleshoot Computer Systems
Diagnose and Troubleshoot Computer Systems
Diagnosing and troubleshooting computer hardware error is a process of

determining the cause of error and applying the appropriate fix to
eliminate the error.
Troubleshooting Techniques
It is best practice that we use all the possible software program like
antivirus diagnostics and utilities in troubleshooting computer defects
before we start troubleshooting the hardware component. Most computer
defects are caused by software, hardware or both, displaying the same
trouble such as computer hang, no display, no sound etc.
Troubleshooting should be done in a logical and systemic manner. It is

logical that we check for software errors before troubleshooting the
hardware component.
We say that troubleshooting is systemic when we examine and test first,

those are easy to handle without using instruments like visual inspections
and use of software utilities.
Software Troubleshooting Steps
For any defects on the computer display like computer having intermittent
gap black and others. You may try to follow the steps:
1. Restart the computer by pressing the reset button or pressing the

CTRL+ALT+DEL key simultaneously at least twice (If not OK, do
step 2)
2. Use bootable Disk, CD or USB medium to determine if the computer
is operational. If Computer response to any command then the
hardware is ok (do step 3), if the computer does not respond – go to
the Hardware Troubleshooting section.
3. Use antivirus program (if not cured do step 4).
4. Use utility program (if not cured do step 5).
5. Backup the needed files and documents then re-install a new
operating system (if not ok – go to Hardware Troubleshooting
section).
Hardware Troubleshooting Steps
Use appropriate PPE (Personal Protective Equipment) and prepare the

materials and equipment to be used. You may try to follow the steps:
1. Turn off the computer and unplug the power cord.

2. Remove the cover/casing of the computer using the proper tools.
3. Remove clean and re-insert the memory module with proper
orientation and alignment at least twice (if not ok, do step 4).
4. Replace the memory module with a known good and compatible
memory module. If this does not work ,do step 5.
5. Remove, clean and re-insert video card with proper orientation and
alignment at least twice (if not ok, do step 6).
6. Swap video card with a known good and compatible video card (if
not ok, do step 7).
7. Remove, clean and re-insert CPU with proper orientation and
alignment at least twice (if not ok, do step 8).
8. Swap CPU with a known good and compatible CPU (if not ok, do step
9)
9. Replace the motherboard.
Computer Repair with Diagnostic Flowchart

Replacing the Hard Disk Drive
Session Objectives
o Remove the hard disk drive from your

computer
o Replace the hard disk drive in your computer

Introduction
Welcome to the session on How to replace hard drive.

This session will teach you how to remove and install the
hard drive in your computer.

What is a Hard Drive?
What is a Hard Disk Drive?
The Hard Disk Drive commonly

referred to as hard disk is the main
storage device of a computer
system; it is located inside the
system unit. The hard drive is
where we install our operating
system, applications, and store
your documents.
Types of Hard Disk Drive

IDE Hard Drive
connection interface
IDE - stands for Integrated Drive

Electronics is a 40 pin interface
that connects the hard disk to the
mother board.
SATA - Serial ATA or SATA
connectors are the next generation
hard drive technology, it will
replace hard drives using IDE
connectors.
SATA Hard Drive

Removing the hard disk drive from the system unit
What you will need?
1. Philips screw driver

2. Anti static wrist strap
3. Anti static mat
4. SATA Interface cable
5. SATA power cable or adapter
6. Users system manual that comes with your
computer.
How to remove a hard disk drive from the system

unit?
NOTE: Use the appropriate PPE. For this demonstration

we will use a hard disk with SATA connection interface
Procedure:
1. Shut down the computer, unplug the power cord

from the power outlet and remove the power cord
from the system unit.
2. Remove the side cover of the system unit, both
sides.
3. Disconnect the SATA interface cable from the hard
disk.
4. Disconnect the SATA power cable from the hard
disk.
5. Using a Philips screw driver, remove any screw
holding the hard disk.
6. Remove the hard disk out of the case.
How to Remove a
Hard Disk from the
System Unit
Installing the hard disk drive to the system unit
Procedure:

sides.
3. Insert the hard disk into a free hard disk bay.
4. Screw the hard disk into the casing.
5. Connect the SATA power cable into the hard disk;
make sure that it is firmly connected.
6. Connect the SATA interface cable into hard disk;
make sure that it is firmly connected.
7. Put the side cover back into place.
How to test if the hard disk is properly installed
One way of determining if you properly installed the hard

disk is by checking if the BIOS have detected your newly
installed hard disk.
Procedure:
1. Power on the computer.

2. Press the delete key while the computer is booting
up to access the BIOS setting.
NOTE: Refer to your systems manual on how to access

the BIOS setup.
3. Go to the Hard disk detection menu.

4. If you installed your hard drive correctly you should
be able to see your newly installed hard disk.
5. If the BIOS is unable to detect your hard drive,
repeat the how to install your hard disk drive to
the system unit procedures.
6. Exit the BIOS setting.
How to Install a
Hard Disk into the
System Unit
Replacing the Optical Disc Drive
Session Objectives

o Remove the Optical Drive from your computer
o Replace the Optical Drive in your computer

Introduction
Welcome to the session on How to Replace Optical Drive.

This session will teach you how to connect and install
optical drives in your computer.

What is an Optical Drive?
The Optical Disc Drive is a
device that is used to read and
write data from optical media such
as Compact Disk (CD), DVD and
Blu-Ray disc.
Types of Hard Disk Drive

IDE Optical Disc Drive Front View
connection interface
IDE - stands for Integrated Drive

Electronics is a 40 pin interface
that connects the hard disk to the
mother board.
IDE Optical Disc Drive Back View

SATA - Serial ATA or SATA
connectors are the next
generation hard drive technology,
it will replace hard drives using
IDE connectors.
SATA Optical Disk Drive Front View
SATA Optical Disk Drive Back View

Removing the optical disc drive from your computer?
What you will need:
1. Screw Driver
3. Anti static mat
4. SATA Interface cable
5. SATA power cable or adapter
computer.
How to remove an optical disk drive from the

system unit
NOTE: Use the appropriate PPE. For this demonstration

we will use a optical disc drive with SATA connection
interface
Procedure:

sides.
3. Disconnect the SATA data cable from the optical
disc drive.
4. Disconnect the SATA power cable from the optical
disc drive.
5. Using a screw driver, remove any screw holding
the optical disc drive.
6. Remove the optical disc drive out of the case.
How to Remove the

Optical Drive from the
System Unit
Installing the optical disc drive to the system unit
Procedure:

sides.
3. Insert the optical disk drive into a free optical drive
bay.
4. Screw the hard disk into the casing.
5. Connect the SATA power cable into the optical disc
drive; make sure that it is firmly connected.
6. Connect the SATA data cable into optical disc
drive; make sure that it is firmly connected.
How to test if the optical disc drive is properly

installed
One way of determining if you properly installed the hard

disk is by checking if the BIOS have detected your newly
installed optical disc drive.
Procedure:
1. Power on the computer.

2. Press the delete key while the computer is booting
up to access the BIOS setting.
Note: Refer to your systems manual on how to access

the BIOS setup.
3. Go to the Drive detection menu.

4. If you installed your optical disc drive correctly you
should be able to see your newly installed optical
disc drive.
5. If the BIOS is unable to detect your optical disk
drive, repeat the “how to install your hard disk
drive to the system unit” procedures.
6. Exit the BIOS setting.
How to Install the

Optical Drive into the
System Unit
Replacing the Video Card
Session Objectives
o Remove the video card in your computer

o Replace the video card in your computer

Introduction
Welcome to the module on How to replace video card.

This session will teach you how to remove and install the
video card in your computer.

What is a video card?
A Video Card is an
expansion card that
converts graphical
information into output
images and sends
them to a monitor.
While most computers

has a built in video
adapter, they lack the
capability of displaying
high quality images
and 3D video
rendering. The video
card extends the AGP Video Card
graphical power of a
computer to be
capable of displaying
high quality images
and support 3D video
rendering.
Types of video card
AGP
Accelerated
Graphics Port (AGP)
is an interface
specification that was
developed by Intel
Corporation. The AGP
channel is 32 bits wide
that runs at 66 MHZ.
PCIe
Peripheral
Component
Interconnect
Express (PCIe) is a
computer expansion
card standard that is
designed to replace
older bus standards.
The PCIe has a better PCIe Video Card
overall performance
over the older type of
video cards such as
the AGP.

Removing the video card from the motherboard
What you will need
1. Screw Driver
3. Anti static mat
4. Video Card with PCIe Interface
computer
Note: Use the appropriate PPE
For this demonstration we will use a video card

with a PCIe interface.
Procedure:

from the power outlet and remove the power
cord from the system unit.
2. Remove the side cover of the system unit.
3. Remove all the screws securing the video card
from the casing.
4. Undo any locking mechanism; some video cards
have a small plastic clip that locks the video card
into position.
5. Grab the video card on both ends and pull it out
from the PCI-E slot.
How to remove a video

card from the
motherboard
Installing the video card into the motherboard
Procedure:

from the power outlet and remove the power
cord from the system unit.
2. Remove the side cover of the system unit.
3. Insert the video card into the PCI-E slot by
pushing it gently on both ends; make sure that
the video card is firmly inserted.
4. Lock the video card.
5. Install the screws to securely fasten the video
card.
How to install a video

card into the
motherboard
How to test if the video card is properly installed
Procedure:
1. Connect your monitor VGA cable into the video adapter port.
2. Turn on your computer.
3. If you installed the video card properly, you should be able to see
images on your monitor.
4. If you are unable to see any images, repeat the procedure on how to
install a video card.

Replacing the RAM
Session Objectives
o Remove the RAM module from your computer

o Replace the RAM module in your computer

Replacing the RAM
Introduction
Welcome to the module on “How to Replace RAM
module”. This session will teach you how to remove and
install the RAM module in your computer.

Replacing the RAM
What is a RAM?
RAM stands for Random

Access Memory. It is the
“memory” inside the
computer wherein the
operating system,
application programs and
data are temporarily kept.
SDRAM
Types of RAM:
SDRAM (Synchronous
Dynamic RAM) – a
memory which is tied with
the system clock and the
MMC. This is to easily get
the data from its memory.
DDR SDRAM (Double

Data Rate SDRAM) –
almost same with SDRAM
except that it can make
two(2) processes per clock
per clock cycle memory.
DDR-SDRAM

Replacing the RAM
Removing the memory module
For this task, you will need:
 Screw Drivers – to open the cover of the system

unit
 RAM - memory to replace
 Personal Protective Equipment (PPE) Anti static
wristband and Anti static Mat
Procedure:
1. Make sure to use appropriate PPE.

2. Shutdown the computer
3. Unplug and disconnect the power cord from the
system unit
4. Remove the cover of the system unit
5. Push the lock of the memory slot on both ends
sideways
6. Remove the memory.
How to Remove
the RAM

Replacing the RAM
Installing the memory module
Procedure:
Note: Use the appropriate Personal Protective Equipment

(PPE)
1. Insert the RAM properly by fitting the slot guide

2. Push gently on both ends until the locks fit in
automatically
3. Cover the System Unit
4. Connect the power cord of the system unit
5. Turn on the computer to test the RAM.
How to Install the

RAM
Replacing the CPU
Session Objectives
">
 Remove the CPU in your computer

 Replace the CPU in your computer

Replacing the CPU
Introduction
">
Welcome to the session on How to Replace CPU. This

session will enable you to gain basic knowledge and skills
in connecting, removing and replacing CPU in your
computer.

Replacing the CPU
What is a CPU?
CPU - stands for Central Processing

Unit. This is one of the most elements
of the computer because it interprets
and executes the commands from the
user.
CPU

Replacing the CPU
Removing the CPU
For this task, you will need:
 Philips screw driver

 Anti static wrist strap
 Anti static mat
NOTE: Use the appropriate PPE.
Procedure:
1. Make sure to use appropriate PPE.

2. Shutdown the computer.
system unit.
4. Remove the cover of the system unit.
5. Disconnect the CPU Fan Cable.
6. Unlock the CPU by slightly pushing the lever
sideways from the CPU.
7. Pull up the lever gently and remove the CPU.
How to Remove the

CPU
Replacing the CPU
Installing the CPU
Procedure:
Note: Use the appropriate Personal Protective

Equipment (PPE)
1. Make sure that the heat absorber compound is applied to

the CPU
2. Pull up the lever gently then insert the CPU properly by
aligning the CPU notch with the notch on the CPU slot.
3. Push down the lever gently until it locks.
4. Connect the CPU Fan Cable.
5. Cover the System Unit
6. Connect the power cord of the system unit
7. Turn on the computer.
How to
Install the
CPU
Replacing the Motherboard
Session Objectives
o Remove the Motherboard from your computer

o Replace the Motherboard in your computer

Introduction
Welcome to the module “How to Replace Motherboard”.

This session will enable you to gain basic knowledge and
skills in connecting, removing and replacing Motherboard
in your computer.

What is Motherboard?
Motherboard is also known as
“main board or system board”.
This contains the important
internal computer components
such as the Central Processing Unit
(CPU), RAM, BIOS and Ports that
controls and connects all the
peripheral devices installed in the
computer to perform as one
system.
Kinds of Motherboards
Motherboard
1. Socket AM3 – this supports
the PGA processors. The
socket in this motherboard
consists of 941 pins that
have a buss speed of 200
and 3200 MHz.
2. LGA1156/Socket H – This
motherboard supports the
Intel Core i3, Intel Core i5
and the 800 series of Intel
Core i7 CPU families which
has 1156 pins.
3. Socket 441 – This only
supports the Intel Atom
family of Central Processing
Units which has the bus
speed of 400 and 667 MHz
and has 441 pins.
4. Socket P – This socket has
the bus speed of 133 to 266
MHz and has 478 pins.
5. Socket AM2+ - This
supports the AMD Athlon 64,
AMD Athlon X2 and AMD
Phenom CPUs and has 940
pins. Have the bus speed
between 200 and 2600 MHz.
6. LGA 775/Socket T - this
supports a wide range of
Intel CPUs and has 775 pins.
7. Socket 939 – Has 939 pins
and have a bus speed
between 200 and 1000 MHz.

Removing the motherboard from the system unit
What you will need?
 Philip Screw Driver – to open the cover of the system

unit
 Motherboard
 Personal Protective Equipment (PPE)
 Anti static wristband

 Anti static Mat
How to Remove Motherboard
Note: Use the appropriate Personal Protective Equipment

(PPE)
1. Turn off the computer. Unplug and disconnect the

power cord from the system unit.
system unit
3. Remove the 1x4 power connector from the hard
drives
4. Remove the data cable from the hard drives
5. Remove the PCI adapters and the video card.
6. Remove all the adapters mounted in the
motherboard by taking all the screws. When
removing the adapters, be sure to handle it at the
edges of each adapter.
7. Disconnect the ATX power cable gently (20/24 pins)
8. Disconnect the IDE, FDD, SATA and other cables
from the motherboard.
9. Remove the screws and remove the motherboard.
How to Remove
Motherboard
Installing the motherboard to the system unit
Note: Use the appropriate Personal Protective

Equipment (PPE)
Procedure:
How to Install the Motherboard
1. Gently insert the motheboard into the system

unit case.
2. Connect the IDE, FDD, SATA and other cables
from the motherboard.
3. Connect the 4 pins 12 V CPU power cable.
4. Connect the ATX power cable gently (20/24
pins).
5. Connect all the adapters on the motherboard by
screwing gently the adapters.
6. Connect the PCI adapters and video card.
7. Connect the cable of the hard drives.
8. Cover the System Unit.
9. Connect the power cord of the system unit.
10. Turn on the computer.
How to Install the

Motherboard
Replacing the Power Supply
Session Objectives
o Remove the Power Supply Unit from your

computer
o Replace the Power Supply Unit in your
computer

Introduction
Welcome to the session on How to Replace Power Supply.

This will enable you to gain basic knowledge and skills in
connecting, removing and replacing Power Supply in your
computer.

What is the Power Supply Unit
The power supply unit or

PSU is the component that
supplies power to the
computer. The power
supply unit converts the
alter current from the
power outlet and converts
it to direct
Power Supply

Installing the power supply to the system unit
Tools and Materials need:
• Power Supply
• Pliers
• Set of Screw Drivers
Procedure:
1. Insert the power supply in the casing.

2. Notice the screw slots in the casing.
3. Using a Philips screw driver, scure the power supply into the
casing.
4. Connect the power supply cables into the motherboard,
hard disk drive and optical drive. Take note of the proper
connector for each of these components. The 24-pin and 4-pin
cables should be connected to the motherboard. Connect the
disk drive connector to the hard disk drive and optical disk
drive.
5. Cover the system unit.
Warning! You must unplug your ATX power supply from

the wall before working inside the case.
Tips:
 If the power doesn't come on, the first thing to check

is that you have a live power source. You don't need a
DVM (Digital Volt Meter) to check if your power outlet is
live. Just unplug the power supply cord and plug in a
lamp or a radio.
 If pressing your power switch doesn't immediately

shut down the PC, that's normal for ATX systems. The
action of the power switch is programmable and is
controlled through CMOS Setup. The default operation
for most power switches requires you to hold the switch
in for three to five seconds before the system will power
down. This allows use of the power switch to wake the
PC from some power saving "sleep" or "stand-by" modes,
depending on CMOS Setup power management settings.
Self Check
 Use another set of computer, remove the Power

supply and replace it with a new one.
 Test if your newly installed power supply works
How to
Install the
Power
Supply

Removing the power supply to the system unit
Tools and Materials need:
• Power Supply
• Pliers
• Set of Screw Drivers
Procedure:
1. Unplug the power cable from the back of the power supply.
2. Remove the system unit cover.
3. Unplug the power cable that is connected from the power supplt to
the motherboard.
4. Using a Philips screw driver, remove the screws securing the power in
the system unit.
5. Carefully remove the power supply out of the system unit.
Warning! You must unplug your ATX power supply from the wall
before working inside the case.
Tips:
 If the power doesn't come on, the first thing to check is that you
have a live power source. You don't need a DVM (Digital Volt
Meter) to check if your power outlet is live. Just unplug the power
supply cord and plug in a lamp or a radio.
 If pressing your power switch doesn't immediately shut down the

PC, that's normal for ATX systems. The action of the power switch
is programmable and is controlled through CMOS Setup. The
default operation for most power switches requires you to hold the
switch in for three to five seconds before the system will power
down. This allows use of the power switch to wake the PC from
some power saving "sleep" or "stand-by" modes, depending on
CMOS Setup power management settings.
Self Check
 Use another set of computer, remove the Power supply and

replace it with a new one.
 Test if your newly installed power supply works

Summary
In this Chapter you learned how to:
 Remove Power Supply in your computer

 Replace Power Supply in your computer

Wired Network
Session Objectives
">
 Use the Ping command to diagnose connection

problems.
 Use the IPConfig command to check your network
configuration
 Use a LAN Tester to diagnose network cable cable
problems.

Wired Network
Introduction
Welcome to the session on Diagnosing and

Troubleshooting Wired network. This will enable you to
gain basic knowledge and skills in using the ping
command, Ipconfig command and LAN tester to diagnose
connection problems.

Wired Network
Ping
What is the Ping Command?
Ping is a command that allows a user to test the connection

within a network through a computer.
Ping works by sending a request to the target computer and

the target computer will reply back to the sending computer.
The ping results are displayed in the form of a statistical

summary of the response packets received, including round-
trip times.
Instructions on how use a ping command:
1. Click the “Start” button and then click “Run”.

2. Type “CMD” in the run box and then press the "Enter"
key.
3. Once you are in the command prompt type Ping and
the IP Address of the target computer, e.g.ping
xxx.xxx.xxx.xxx, wher x’s represent IP address
numbers. For example 192.168.1.0 is a common IP
address.
4. Result of successful ping command is shown below:
How to use
the Ping
Command

Wired Network
IPconfig
What is Ipconfig?
Internet protocol configuration (Ipconfig) is a command in

windows that display current network configuration such as
the computer’s IP address, subnet mask, gateway and DNS.
This command also reset your IP address if the computer IP

address is given by a DHCP server.
Instruction on How to Use Ipconfig Command
1. Go to Start Menu and then click Run.

2. Type CMD and press the Enter key.
3. Type ipconfig /all to view all IP settings for all
network connection on the computer.
How to Use the
IPconfig
Command
Wired Network
Using LAN Tester
What is a LAN Tester?
A LAN tester is a device used for checking patch cables and

testing for correct output of a cable at the patch panel and jack.
Procedure:
1. Turn on the LAN tester.

2. Take the ends of the RJ45 cable and plug them into the
ports on your tester. You can plug them in, in any slot.
3. Press the test button, because the cable tester will have two
sets of 8 LEDS indicators on it representing the 8 wires
inside the connectors. You have to keep an eye on these
LED indicator to see how the testing is proceeding.
4. If the cable is properly crimped (straight through), two
parallel LED indicators should light up at the same time in
sequence.
How to
Use a
LAN
Tester
Wired Network
Summary
In this Chapter you learned:
1. Diagnosing Connection Problems with the use of:

a. Ping command
b. IPConfig command
c. Using LAN Tester

Wireless Network
Session Objectives
o Use the Ping command to troubleshoot

connection problems
o Use the IPconfig command to troubleshoot
connection problems

Wireless Network
Introduction
Welcome to the session on Diagnosing and

Troubleshooting Wireless Network. This will enable you to
gain basic knowledge and skills in Diagnosing and
Troubleshooting Wireless Network which includes the Ping
and IPConfig DOS Command

Wireless Network
Ping
What is Ping Command

Ping is a basic Internet program that allows a user to verify
that a particular IP address exists and can accept requests.
Ping can be used for troubleshooting to test connectivity and
determine response time.
How To Use A Ping Command
The Ping command, accessed through a command prompt,

which is usually used to test whether Internet connections are
working properly, also can be used to identify the IP address.
What is a command prompt?
A command prompt is a non-graphical interface that allows

you to interact with your operating system. At the command
prompt, you enter commands by typing their names followed
by options and arguments.
Most modern computers use a graphical user interface (GUI),

which allows users to more intuitively access programs and
documents. However, some programs and commands are still
only available only through a command prompt.
Instructions:
1. Click on "Start" on the bottom left corner of your screen

and then "Run." Type "cmd" in the Run box and click on
"OK." A black screen will appear with a blinking cursor.
2. Type "ping" after the cursor, followed by the name of the
IP address site or the IP address itslef you are trying to
locate. For example, to locate the IP address of
Comcast.com ,type "ping comcast.com" or the ip address
[68.86.60.144 ] (omit the quotation marks) and hit
enter.
3. Make a note for future reference of the results. They will
appear like this: "Pinging comcast.com [68.86.60.144]
with 32 bytes of data:" followed by the results of the ping
contact repeated several times.
4. Close the command window by clicking on the small "x"
in the upper right-hand corner.
How to Use
the Ping
Command
Wireless Network
IPconfig
What is IpConfig
IP Config is a command used in the Dos Prompt to find the

information on your system about the detailed network you are
connected to.
This can be used to find the Subnet Mask, IP address, and to

release and reset your IP address.
This small test can be run in order to see that you are able to
connect to the Internet without requiring the assistance of a
technician.
How to use the IpConfig command
Instructions :
1. Bring up your command prompt by clicking on your Start

button and then hitting Run in Windows XP, and type in
CMD in the box and hit Enter.
2. If using Vista, type in CMD in the Search box and hit
Enter when you hit the Windows icon at the bottom left
of your start screen.
3. Type in IPCONFIG/ALL after the new prompt that is
opened in the Dos window. This will bring up all the
network information on your system, as well as let you
know if you have any errors with your IP address.
4. You should not have 0.0.0.0 or 165 or 169 as the first
three numbers of your IP address. This information is
found under Ethernet on this screen.
5. Type PING GOOGLE.COM after the new prompt that
starts and hit Enter. This will contact Google.com and if
you are able to access the Internet, it will respond back
to you with 4 sent packets and 4 received packets.
6. This means your computer is working at the capacity it
should be.
7. Force the adapter to give up it’s current IP address if you
have 0.0.0.0 as your IP address by typing in
IPCONFIG/RELEASE and hit Enter. This will erase your
address so that you can access a new one that will work
on the Internet.
8. Renew your IP address now by typing in
IPCONFIG/RENEW and hit Enter after the new prompt.
This accesses the Internet and your network, and
reassigns a good IP address to your computer so that
you may now surf. Type in EXIT, and hit Enter. Now
close the Dos window and you have renewed your IP
address
How to Use
the IPconfig
Command
Wireless Network
Summary
In this Chapter you learned:
1. Diagnose Connection Problem

2. Ping command
3. IPConfig command

Computer Systems Servicing - Module 3

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Computer Systems Servicing - Module 3

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 CHS: Module 3 - Diagnosing and Troubleshooting Computer Systems

Upon completion of this module, you will be able to:

a. Plan and prepare for diagnosis of faults of computer systems.

c. Diagnose faults of computer systems.

d. Repair defects in computer systems and networks.

e. Test systems and network.

Computer Hardware Servicing

At the end of this session, you will be able to:

o Diagnose and troubleshoot computer errors

Welcome to the session on Diagnose and Troubleshoot Computer Systems.

Computer Hardware Servicing

Diagnose and Troubleshoot Computer Systems

Diagnosing and troubleshooting computer hardware error is a process of

Troubleshooting should be done in a logical and systemic manner. It is

We say that troubleshooting is systemic when we examine and test first,

Software Troubleshooting Steps

1. Restart the computer by pressing the reset button or pressing the

Hardware Troubleshooting Steps

Use appropriate PPE (Personal Protective Equipment) and prepare the

1. Turn off the computer and unplug the power cord.

Computer Repair with Diagnostic Flowchart

At the end of this session, you will be able to:

o Remove the hard disk drive from your

Computer Hardware Servicing

Welcome to the session on How to replace hard drive.

Computer Hardware Servicing

What is a Hard Disk Drive?

The Hard Disk Drive commonly

Types of Hard Disk Drive

IDE - stands for Integrated Drive

SATA Hard Drive

Computer Hardware Servicing

What you will need?

1. Philips screw driver

How to remove a hard disk drive from the system

NOTE: Use the appropriate PPE. For this demonstration

1. Shut down the computer, unplug the power cord

1. Shut down the computer, unplug the power cord

How to test if the hard disk is properly installed

One way of determining if you properly installed the hard

1. Power on the computer.

NOTE: Refer to your systems manual on how to access

3. Go to the Hard disk detection menu.

At the end of this session, you will be able to:

Computer Hardware Servicing

Welcome to the session on How to Replace Optical Drive.

Computer Hardware Servicing

Types of Hard Disk Drive

IDE - stands for Integrated Drive

IDE Optical Disc Drive Back View

SATA Optical Disk Drive Front View

SATA Optical Disk Drive Back View

Computer Hardware Servicing

How to remove an optical disk drive from the

NOTE: Use the appropriate PPE. For this demonstration

1. Shut down the computer, unplug the power cord

How to Remove the

1. Shut down the computer, unplug the power cord

How to test if the optical disc drive is properly

One way of determining if you properly installed the hard

1. Power on the computer.

Note: Refer to your systems manual on how to access

3. Go to the Drive detection menu.

How to Install the