Teamwork

1. Talk about a time when you had to work closely with someone whose
personality was very different from yours.
-There are moments when Working in the restaurant industry has taught a
person a lot and youto to work with a lot of personalities different from your
own.
-Not even all that you like or get along with! But the job also takes a LOT of
team work.
-At times I was also a Team Leader/Closer for the day and this had me suddenly
having to delegate and be sure tasks were accomplished.
-Not everyone always liked suddenly going from teammate to being told what to
do, nor were they always in a mood to do any of the work they had to and would
often try and get away without doing it so the learning to get along and also get
the job done with clashing personalities happened often.
Really the best way I worked around this was to learn what each was good at
and assign them to that task…not worry so much in a non‑manager role to build
them into something they were not. There were several people and this wasn’t
hard to find a task for each tat worked for them.
At time’s though it didn’t always work that way and I myself would take the
hardest task, giving my team mate a break with an easier one so they knew that
if they worked for me, I worked for them.
There were time’s when I would be harder on them too. I once told a man during
a different tact of being fed up with a lack of team work among the employee’s,
” I am not assigning a specific task. We are grown up’s. See it needs doing and
do it.” That night all who pulled their weight through the day went home and
those who played lazy stayed and picked up the closing work.
The next time everyone pitched in more during to get the job done faster and go
home sooner.
2. Give me an example of a time you faced a conflict while working on a
team. How did you handle that?
-One of the freshest team members simply refused to do the job, not only
refused but started yelling and being quite obscene
- I simply and calmly went to my overhead manager, explained the
situation and told her ““you can sign him out but I am not going to.”
- I believe that there is a time of passing a bill
 - It wasn’t my place to hire, fire and manage but I did have to work with
this guy daily and at times it’s ok to let the manager manage
- He apologized next day
- I replied with “I am sure you were just having a bad day and we all do
but let’s try and work together to make each day a little better as best
we can. I will do my part. And I do have my cranky days too.
3. Describe a time when you struggled to build a relationship with someone
important. How did you eventually overcome that?
- I do believe that there is sometimes when you want to build
relationship with someone, it’s not easy at first. There will be some
obstacles that you have to overcome to find a common ground. Try to
pay attention on what ground that you have similarity in.
4. We all make mistakes we wish we could take back. Tell me about a time
you wish you’d handled a situation differently with a colleague.
-I got super frustrated with how the restaurant I worked was being run and that
many of the other employee’s got away with pure laziness,
-I went to discuss a particular problem with my manager one day and due to his
lack of interest and the employee’s lack of working we ended up not ready to
open and I did everything myself.
The manager then came out and yelled at me for not being ready and I lost my
temper and gave my two weeks notice then and there.
Professionally, but I did let the problem get to me rather than trying to be the
solution. We later talked it out and I did not leave.
5. Tell me about a time you needed to get information from someone who
wasn’t very responsive. What did you do?

Client‑Facing Skill’s
1. Describe a time when it was especially important to make a good
impression on a client. How did you go about doing so?
- I have had to work hard to learn quick and short first impressions since
I started VITA
- you must make a great and memorable first impression
2. Give me an example of a time when you did not meet a client’s
expectation. What happened, and how did you attempt to rectify the
situation?
 3. Tell me about a time when you made sure a customer was pleased with
your service.
4. Describe a time when you had to interact with a difficult client. What was
the situation, and how did you handle it?
-One day this woman insisted after my explanation and refusal. I told her
we could not insure the items
-. She insisted to the point of yelling and outrage
5. When you’re working with a large number of customers, it’s tricky to
deliver excellent service to them all. How do you go about prioritizing
your customers’ needs?
- The biggest key was timing our tables. We treated them like one…spin
and check spin and check spin and
- “Sir, I am going to go get your food and then bring the
water pitcher to refill you as well” was a simple way of letting him know that
you would be away for just a minute but had not forgotten him either
Ability to Adapt
1. Tell me about a time you were under a lot of pressure. What was going on,
and how did you get through it?
-I really just turned to my habit of lists and learned the big lesson of
delegation.
2. Describe a time when your team or company was undergoing some
change. How did that impact you, and how did you adapt?
Change in financial project in the last minute.
There will be sometimes, all the job that you have done, you have to toss it
away and start from scratch.
3. Tell me about the first job you’ve ever had. What did you do to learn the
ropes?
TALK ABOUT WORK AS AN ACOUNTANT FOR LAP THANH
4. Give me an example of a time when you had to think on your feet in order
to delicately extricate yourself from a difficult or awkward situation
Talk about when students(esspcially your friendS) come in and ask for
some tips in test
5. Tell me about a time you failed. How did you deal with this situation?
Fail the entrance test into dream’s university
Time Management Skills
1. Tell me about a time you had to be very strategic in order to meet all your
top priorities.
Talk about in the end of semester(grading, tutoring, final exam, giving
test)
Not only did I have to balance …..but also study exam. I know this will
happen so I study ahead of time.
. This took a lot of interesting strategic studying and steps as well as a few
trial and errors.
2. Describe a long‑term project that you managed. How did you keep
everything moving along in a timely manner?
I had to build my own facts and forecast, plans and give a presentation of
detail, new idea’s and innovation for constant growth and new openings.
This helped refresh and plan in hand. I also felt a huge part of the team
rather than just being told what the owners plan was and do it sort of
thing.
3. Sometimes it’s just not possible to get everything on your to‑do list done.
Tell me about a time your responsibilities got a little overwhelming. What
did you do?
Again as I said before, delegation. This was one of my own hardest things
to learn and something I had bosses tell me again and again…delegate
delegate delegate.
It took awhile for me to get it and some trial and error as well as learning
with it not to come off too bossy.
Learning what to let go to someone else which grow’s them in the
company and learning that doing so gave myself room to grow as well. A
big lesson from a past boss.
4. Tell me about a time you set a goal for yourself. How did you go about
ensuring that you would meet your objective?
Get ace in every subject. And try to over come your weaknesses.
5. Give me an example of a time you managed numerous responsibilities.
How did you handle that?
Communication Skills
1. Give me an example of a time when you were able to successfully
persuade someone to see things your way at work.
 2. Describe a time when you were the resident technical expert. What did
you do to make sure everyone was able to understand you?
3. Tell me about a time when you had to rely on written communication to
get your ideas across to your team.
4. Give me an example of a time when you had to explain something fairly
complex to a frustrated client. How did you handle this delicate situation?
5. Tell me about a successful presentation you gave and why you think it was
a hit.
Motivation and Values
1. Tell me about your proudest professional accomplishment.
2. Describe a time when you saw some problem and took the initiative to
correct it rather than waiting for someone else to do it.
3. Tell me about a time when you worked under close supervision or
extremely loose supervision. How did you handle that?
4. Give me an example of a time you were able to be creative with your work.
What was exciting or difficult about it?
do differently in the order of VITA service.
5. Tell me about a time you were dissatisfied in your work. What could have
been done to make it better?