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Frequently Asked Questions For Epson Iprint: Notice
Frequently Asked Questions For Epson Iprint: Notice
Notice
Information regarding Web Print Function
From iPrint 6.5.0, the Web Print button is removed from the iPrint Home Screen. Below are the instructions for
printing website from a web browser.
1. Open the web page in a web browser app.
2. For the respective OS:
iOS: Tap on then select .
Android: Open up the options to share the page and select .
Product Information
Q: What is Epson iPrint?
A: It is a mobile printing app for iOS and Android mobile devices.
c. Zoom function of a selected image by pinching in and out in the preview window.
iOS Version Android Version
[Changed]
- Display the selected printer on the home UI instead of "Setting" UI.
- Printer selected status is synchronized with Scanner selected status.
- Changed the default setting both Photo and Document.
Photo: 4*6 in/10*15 cm
Document: A4
Q: "Epson Creative Print" App is displayed on the introduction page after I press "More Apps", but I am unable to
install it.
A: "Epson Creative Print" App is not supported in your market. Displayed Apps depend upon the language of
your device. Therefore, some Apps which are not supported in your market may be displayed.
Q: What are the Local and Remote options in the Maintenance menu?
A: The Local option lets you print to a printer connected to your current network. The Remote option lets you
print to a EPSON Connect-enabled printer that's been set up with EPSON Connect.
For information on EPSON Connect solutions or supported products, see our Epson Connect Solutions page.
Q: Why does iPrint need to use location when I try to use iPrint 6.0.7 via Wi-Fi Direct connection on my Android
6.0 or later device?
A: 1) Why is "Use location" message is displayed when using Wi-Fi Direct connection?
For Android 6.0 or later devices, it is required to use location services to search surrounding for SSID
information when using Wi-Fi Direct connection.
- Location information is NOT acquired or collected by the App.
- When connecting in infrastructure mode, Location Function" is NOT required.
Technical Issues
Q: I get No Scanner Found, No Printer Found, General Error or Communication Error message when try to scan.
A: Please try the following steps:
1. Launch the app.
2. Make sure your multifunction printer is turned on and it doesn't indicate an error.
3. Select your multifunction printer at the top of the home UI.
4. Tap Scan.
Q: Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly.
A: Some of the formatting of these file types may not display or print correctly, try converting the file to a PDF,
and try to print it again.
Q: Epson iPrint will not print to my printer that is connected with a USB cable to an Airport Extreme or Airport
Express. What should I do?
A: You have to connect your printer to your router with an Ethernet cable or Wi-Fi connection. iPrint does not
support connection through a USB port connection.
Q: I get a CD/DVD not set correctly message when I try to print. What should I do?
A: The printer does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed or set correctly
before printing.
Q: I get a Cassette tray is not installed correctly message when I print. What should I do?
A: Please check that the cassette tray is installed correctly, then press Start on the printer.
Q: I get an "Ink cover Open" / "Printer Cover Open" / "Scanner Cover Open" or "Scanner Unit Open" message
when I print. What should I do?
A: Make sure all the ink covers and / or the scanner are properly closed before printing.
Q: I get a Page not printed or Multi-page message when I print. What should I do?
A: Check that there is no paper jammed, ensure that paper is loaded correctly and make sure the correct paper
size is loaded in the printer.
Q: I get an Incorrect Paper Size message when I print. What should I do?
A: Make sure paper is loaded in the printer and ensure the correct paper size and type are selected in both the
printer settings and the iPrint app.
Q: I get an Out of memory message when I try to scan. What should I do?
A: Your device does not have enough memory to store the file. You'll need to free up space on your device to
save the file.
Q: Is it possible to print a Nozzle Check Pattern with EPSON Stylus Photo R2000 or EPSON Stylus Photo R3000?
A: Yes.
Q: Sometimes a black line prints when I print a PDF that was created from a scan in iPrint.
A: If this happens, save (or convert) the PDF as a JPG before printing it.
https://community.box.com/t5/Box-Product-News/Deprecation-Transport-Layer-Security-TLS-1-0-Encryption-
Protocol/ba-p/56272
https://community.box.com/t5/Box-Product-News/Deprecation-Box-support-for-Android-on-KitKat/ba-p/51227